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Customer Ratings & Reviews

Your price for this item is $1,149.99

Customer reviews

Rating 4.6 out of 5 stars with 1511 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the excellent cleaning performance and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D, along with its quiet operation and ease of app-based use. However, some users mention challenges related to the lack of an agitator, and occasional issues with the spin cycle, as well as the washer's depth. A few customers also reported experiencing problems with the washer's balance and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,511 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Lg 5.5 cu. Ft washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will preface this review by saying I never give five star reviews because that means there is no room for improvement. No one and nothing is perfect. With that being said I bought the lg 5.5 cu. Ft washer and let me tell you there is enough room to fit your largest bedding. I also work in the oil and gas industry and my clothes get pretty dirty sometimes. Even on the turbo wash mode which conserves the most water my clothes come out pretty dang clean. I was skeptical because I came from a washer with an agitator. It’s much quieter than my old washer and there are so many different settings. I would recommend this to friend.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Collin! It's awesome to hear that you're making the most of your new washer's myriad of features! The toughest stains are no match for TurboWash3D, and if you ever have any questions, please be sure to reach out with the link below. https://www.lg.com/us/support/contact ^Ian LG

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Amazingly QUIET - And works great too!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was not into this washer because it created a LOT of suds that were left over from the wash because it doesn't soak the clothes in water - more like swishes water around the clothes. However, since I figured out how to add an extra Rinse, that issue is no longer an issue. The clothes are always cleaned. And most importantly, this washer is SUPER QUIET. I love that! The only small issue is it can have trouble with weighted clothes that soak up a lot of water - it'll go off balance. Not sure if another washer would do better, but that's my only gripe. Still, it gets 5 stars from me and I am very happy with it. [As a side note, I purchased a Samsung, which failed 14 days in, got it replaced by Best Buy with another one; but decided to try this LG. I am glad I did!]

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are so happy to hear that your LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer is exceeding your expectations and giving you a five-star experience! Your comments confirm our primary focus on putting customer experience and satisfaction first. Should you need us for any future concerns, reach out to us at lg.com or contact us at 800.243.0000. ~Rita LG

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Loving my new machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washing machine. After looking for quite some time, this is exactly what i wanted. Large capacity, so i could easily wash bedding,and comforters. There are lots of wash options, including a quick one too, that comes in very handy. This is also very quiet, so another plus for this machine. I would definitely recommend this washing machine, especially for the size, and the price i paid. So happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Washer size
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG washer. No agitator was what I wanted for washing comforters and it is plenty roomy for it and comes out smelling so clean. Love it for weekly washing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Top Notch washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally buy GE or Whirlpool washers. Unfortunately my last washer had a bearing that needed replacing after 4 years. It was loud, and often unbalanced. When shopping my wife was rightfully sold on the feature on the LG that reduced the unbalancing. It is very quiet, and can set several features. Too bad it doesn’t have a permanent press cycle, but everything works well. When setting the wash, it gives you a good look at how long before it is done. I love it. Buying the washer & drier as a set let the salesperson offer many discounts. I got everything I wanted. I had to add the 5 year protection plan since my old washer didn’t last that long. The total protection plan covered most of the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Very Good!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year after purchasing this washing machine, I can only tell you that it is the best investment I have ever made, very efficient, its technology is very up-to-date and good, its modes of use make washing time easier, recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    I love my new LG washer it’s huge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new LG washer. It is excellent quality and quiet and has a huge capacity l. It’s so big I can barely get to the bottom of the tub. It is so simple to use

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Pros mentioned:
    Cleaning performance, Washer size
    Cons mentioned:
    Agitator

    Rated 4 out of 5 stars

    LG 5.5 top load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size of this washer and it does a good job of cleaning clothes and doesn’t destroy your clothes. It is however takes some doing to get the push button controls where you want them.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great value/reliable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall performance of this washer is impressive, especially compared to more expensive models I've used in the past. I've had it for a few years now and haven't encountered any issues. It handles heavy loads well, I can wash up to three blankets at once without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Loving this set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lg set! This washer is HUGE! Plus side is we don't do so much laundry because a weeks worth of our lights/darks/towels is only one load per so that's been lovely. One thing I've found being only 5'4 is that I do have to stand on my tiptoes and practically dive in to reach the bottom, but that's a small sacrifice for a great washer lol one of my favorite things is the melody it plays when it's done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I got these because my parents have the same one and they love it. Mine has been very quiet, efficient, and does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    My helper!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how i survived without this amazing load! Super big … super silence when working!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love everything about this washer and all the feat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with my purchase, I looked for 2 weeks until I found this washer, I can wash my comforter no problem and it actually comes clean, it is so quiet, great washer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far...great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for about a month, but so far I am very pleased with my new LG top loading washer. I opted for the model with an impeller rather than an agitator, even though everyone said an impeller wouldn't get my clothes as clean. Well, guess what? My laundry is coming out WAY cleaner than it did out of my old front loader, and that's with only half as much detergent! Needless to say, I'm thrilled with the results so far. I also got it for a great price and it's a pretty sharp looking piece of machinery as well.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We love it too! We value your feedback and can't wait to serve you again! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our please to assist you. ^Jolly LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG in One touch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m Susan we’re just new here in El Paso. And we buy our LG washing machine and clothes dryer in MY BEST BUY.Nice and Good washing machine, and it’s friendly to used.just in two touch the machine will start.but it’s too big for us people have 5ft in height . Need some instrument to pick the clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great LG washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D - White is going strong so far, if it’s as good as my first LG washer I’ll be happy. This LG washer is a beast when it comes to cleaning my work clothes, awesome job machine!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Just buy it already

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a breeder and I currently have 10 Shih-Tzu that love to make huge messes. This washer gets EVERYTHING super clean! And I can put a ton in there so laundry takes me half the time it normally would! Just purchased the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased our washer and dryer set and man is it amazing! Super large capacity. Makes all my clothes smell deeply sanitized and it has an app you can control from your phone! Also a pkus that they are so pretty ! As a mommy of two, im constantly washing clothes and this made everything so mich wasier. 10/10 recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far. So good..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my wife and I love this washing machine! It's got a deep bin suffice enough for comforters and bedding. Like the fact that you could view it's progress through the app.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer! The mobile app is nice to see how much time is left and it runs smoothly! Fits a ton as well!

    I would recommend this to a friend
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