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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 101 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers appreciate the compact size of the freezer as it fits perfectly in small spaces and can hold a surprising amount of items. They also value how quiet it operates. However, some customers would prefer adjustable shelves and a frost-free feature to enhance convenience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 101 reviews
  • Pros mentioned:
    Compact
    Cons mentioned:
    Adjustable shelves

    Rated 4 out of 5 stars

    Nice compact freezer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little freezer for garage. Received this as an added bonus for free when we purchased our new LG refrigerator. Works good when we have just a few extra frozen foods that won't fit in the house fridge/freezer. It's compact and looks nice. Only downside is that the shelves inside are not adjustable so that's why the 4 star rating.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly LG

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Mighty Good Freezer!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. This thing freezes everything quickly. Have it set just under the half way mark. It runs very quiet as well. Sure the shelves are not removable however the spacing between each shelf is plenty enough to put most things in between. Anything too large can just goes in the main freezer anyways. Very sleek looking unit that goes well with other stainless steel appliances. On a little side note both the sides and front are magnet friendly. :)

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for your kind words and for sharing your experience with LG. We are thrilled to hear that our team provided excellent service during your recent visit, leaving a strong impression. Your constructive feedback is invaluable in helping us improve and continue providing excellent customer service. ~Tanisha LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect Baking freezer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bake a lot and needed a freezer with easy access to my ingredients. It's the perfect size for all of the stuff I buy on sale to use later, It has door shelves and a drawer, and I love that feature the most! It's the perfect size for my small apartment.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Small dent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the freezer it’s perfect size for me sits perfectly in the area that I want it in however I have a small dent on the back of it I’m not sure if it was probably shifted in the truck.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. Please contact your retailer as soon as possible so that they can facilitate the exchange for you. ^Jennifer LG

  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered it a while back but did not get delivered until recently because it was on backorder. I like how it looks and matches my other LG appliances in the kitchen. I asked the delivery people to leave it unboxed at the front door and was able to move by myself. Not too heavy and easy to move. I was amazed by how quickly it picked up ice and reached the freezing degree. Looks great and is very convenient. My only drawback of this freezer is the size of the shelves that can hold small and flat staff but not big or high such as ice cream containers. Other than that, it is really nice and does the job. We like it so far.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James. LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I love my freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my freezer if it in the spot that I want it perfect is the perfect size and very convenient

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki LG

  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Perfect Little Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little freezer for the garage. It is larger on the inside than it looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Majority of the appliances in our home is LG. And this freezer just adds to the mystique of great LG products. Couldn’t have ask for a better product. Amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it very good freezer works excellent very good space.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We truly appreciate your support, and we are grateful when our valued customers like you take the time to leave positive reviews, as this helps us attract more customers and increases our reputation. We hope to see you again soon! ~Tanisha LG

  • Rated 5 out of 5 stars

    LG Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was delivered with care , looks nice and fits exactly in the space I wanted it to be.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Compact, Size

    Rated 4 out of 5 stars

    Kingfugly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, Small, slim to fit easily in kitchen (not garage), but Could have included a LED temp & clock display gage & light inside for convenience at night. Priced a $499 it could be a bit cheaper since a full size basic fridge or box freezers are priced about the same.

    I would recommend this to a friend
  • Cons mentioned:
    Adjustable shelves, Defrost

    Rated 4 out of 5 stars

    Delivery team 0!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is fine. What bothers me is the delivery team. They just dumped the freezer in the room and plugged in. Didnt wait to see if its working. Second, the freezer was tilted and i asked them to straightened it up and they said its supposed to be tilted, not true! The too shelf was bended from what i can assume is them grabbing on to it. I would rate the product 4 but the delivery 0!! And last thing, they were in a rush to leave so not careful at all, scratched our newly painted wall!

    I would recommend this to a friend
  • Cons mentioned:
    Dented

    Rated 4 out of 5 stars

    Woks well and silent, but ...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer works well and silent. We like its size. However, when it's delivered, it had dents on back and door. I reported, but Best Buy never responded. It should be shipped with more cushions.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 4 out of 5 stars

    Slender and stylish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It very stylish and slender and it works just fine. My only issue is it states not to put ice cream (and something else but I cannot recall right off) on the top shelf or the door shelves because those shelves are reserved for "soft freeze". Hummm Another issue, which I take responsibility for is the shelves are shallow. So that slender style you pay for in lost shelf space.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Not frost free

    Rated 3 out of 5 stars

    LG Freezer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as advertised. Ad says it is frost free. Owners manual says it is a manual defrost freezer. Great price, perfect size, I wanted a frost free, automatic defrost. Disappointed when I read the owners manual and it stated that it needs to be manually defrosted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quiet, Size

    Rated 5 out of 5 stars

    I love my LG freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the L freezer I purchased and it was worth the wait. It is the perfect size for a home without a basement or mudroom. Since it has to sit in the guest room, I am impressed how quiet it is and the small footprint

    I would recommend this to a friend
  • Cons mentioned:
    Defrost

    Rated 3 out of 5 stars

    Love EXCEPT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it EXCEPT... The BestBuy online specs for this freezer show it has "automatic defrosting" (99% of why I choose this one over all the others). Upon arrival, and after reading the owner's manual, this freezer DOES NOT have any sort of 'automatic' or 'self' defrosting... and apparently requires regular manual defrosting just like its competitors. So bummed and disappointed. Bought it for elderly/ill relative who won't be able to defrost it herself. Too much work to return, so chocking it up as 'just another reason to visit'.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Mike! We're glad to hear you're loving all the other features for your relative's new freezer! For any future questions before making a purchase, please feel free to contact us with the link below and it'll be our pleasure to get you the most info possible! https://www.lg.com/us/support/contact ^Ian LG

  • Pros mentioned:
    Energy efficient

    Rated 5 out of 5 stars

    Perfect little box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although small it is a perfect size for my wife and I. We don’t have to worry about food sitting in the freezer for a year because all of the food is visible. However, don’t plan to store a lot of meat. The shelves are too close together and not adjustable. But it fits perfectly in the garage, is energy efficient and frost free. Plus, I have never had a problem with LG appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Great LG Freezer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 6 weeks for the back order, but was totally worth it! People who have no patience will think the freezer doesn't work as soon as they plug it in. READ THE INSTRUCTIONS. It states will not turn on for at least 10 plus minutes after you plug it in. Freezer is stylish, roomy, and fits a lot of food if you know how to organize correctly. Definitely a top notch freezer.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We love to see this feedback! Welcome to the LG family. ^Jennifer LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    A niche freezer, and the price reflects it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After extensive research, this unique size is the only option available to fit under standard cupboard height perfectly. Excellent hard freeze capability. Looks great too.

    I would recommend this to a friend
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