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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 193 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the exceptional picture quality of the 77" Class A2 Series OLED 4K UHD Smart webOS TV, describing it as impressive, beautiful, and worth the price. The large screen size and vivid colors also receive positive feedback, contributing to an overall excellent viewing experience. While some users have concerns about the refresh rate causing occasional screen issues, the majority of customers are highly satisfied with their purchase.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 193 reviews
  • Pros mentioned:
    Color, Ease of use, Picture quality
    Cons mentioned:
    Refresh rate

    Rated 4 out of 5 stars

    Great TV with a Couple Drawbacks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time owning an OLED TV and I have to say I am thoroughly impressed with the picture quality and ease of use. This TV is very snappy when it comes to opening and using apps. Watching movies at night with this tv is awesome because there are true black colors. The picture quality is absolutely amazing as well. A few things I do not like about this TV. LG……. Let’s talk about this Magic Remote.. it is absolutely terrible. This TV was pretty pricey and it is not linked via Bluetooth? My cheap Samsung TV is a Bluetooth remote and works from every room. I feel like I took a step back into the early 2000’s pointing the remote directly at the tv to get it to work. The other issue I have is the refresh rate on the screen.. for example if you watch golf or a show with cars driving by, the object moving starts to stutter and becomes distorted. All in all this is a great TV but LG please update that terrible remote.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Amazing picture.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Replace 75” Sony x800g. The difference in blacks, contrast, and color is stunning. Tv is also much lighter and low profile. Waited until OLED prices were reasonable, and glad I did. When this unit is on sale it’s best deal going. Tv speakers do well for casual viewing, and the remote works great. Very happy with purchase

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Matthew! We appreciate the high praise for our OLED series A2 TV! #LifesGood when an LG OLED TV is the focus of your entertainment room. We're glad the A2 can dazzle you with its rich, vibrant display and we're happy to be able to provide you with an exceptional viewing experience! Keep your popcorn ready! ^Chris (Model OLED77A2PUA) LG

  • Pros mentioned:
    Oled, Picture quality

    Rated 5 out of 5 stars

    Best OLED for those who can afford it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know I need OLED in my life. Needed an upgrade in tv size coming from our Samsung ks8000 55”. Did a lot of research and the LG B2 hit all the checkmarks. And at the price of $1999, I couldn’t say no. Initially the wife said she wanted something smaller, so we went with the C2 in 65”. When it arrived, she said it was too small and wanted the 77” B2 back. I’m just glad I had total tech with the 60 day return/exchange policy and free pick up and set up. Great OLED, my Xbox series X and ps5 are so much better using this TV.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly LG

  • Pros mentioned:
    Color
    Cons mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Entry OLED TV That Performs Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this solely for Cinema and Streaming in a dark room. Brightness and color are excellent. The TV is only 60 Hz, but one can’t really tell unless you plan on gaming with it. Although it’s not as feature/tech packed as the B, C and G flavors, one can barely tell the difference when used for those media outputs mentioned earlier. The only real thing lacking is the speakers, which anyone that fully researches before buying should be aware of. For a 77” OLED TV under 2k dollars, this leaves plenty of room for a nice sound bar to compliment the TV.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Brenden, we appreciate you taking the time to leave your positive review for TV model OLED77A2PUA. We're always happy to hear customer's praising the color and brightness of our OLED TV's! We're glad to hear the A2 series TV is able to liven up your cinema room with its dazzling display that's engineered to amaze. ^Chris LG

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Refresh rate
    Best Buy Employee

    Rated 5 out of 5 stars

    It’s peak

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    Best Buy Employee
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best TV I have owned bar none. This is my first OLED and I CANNOT go back to an LCD panel. The colors are perfect, contrast is perfect, the resolution and the size make the image feel like it’s literally popping out at you. Great for any type of content. The only pitfall is the 60hz refresh rate which won’t make it ideal for gaming, but I don’t care. 60hz is enough when the rest of the image is perfection incarnate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Beyond

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic in every way. Happened to catch this on sale for $1599. Stunning picture. EASY set-up. Even have it hooked up to Alexa. It is placed near two windows and it is certainly "bright" enough! I am in new construction so cable isn't installed yet so I'm using the CHEAPEST external antenna made, and we are getting every local channel with no issues, so I just became a cord-cutter!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent quality television!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this television after getting an 86" that had horrible black areas because the light projected from the sides. We returned the 86" for the 77in and were so happy we did. This television is so crisp and clear. It has an easy remote that also has a mouse feature to make typing on a keyboard on the television so much easier. It was easily connected to our wall mount and surround sound and we installed everything ourselves. We would definitely recommend this television.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your open feedback regarding your LG 77" Class A2 Series and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha LG

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Great TV! LG “life is good” for sure!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the tv was exactly how described and it is amazing! Picture is better than I thought, sound is great and the features make everything so easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Picture quality 10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is perfection. Everything about this TV’s picture is beautiful and worth the OLED price. However, the speed at which it runs is terrible. It takes forever to change apps or even click home. You can also tell the processor is going out in the picture with high frame rates.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Family room TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife thought I was crazy with wanting to put this in our living room, then after it was installed she loved it!! She can be in the kitchen and still have a great view and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the $1,700

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture with excellent definition...great Best Buy delivery service as well. I connected it to a Sonos Arc, Sonos Sub G3 and (2) Sonos SL surround sound speakers...and the size of 77" is just perfect for our room. Everything works beautifully.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Philip, thanks for the praise for the A2 OLED TV! We're glad you love the life-like, AI enhanced picture quality. Combining your A2 series TV with your Sonos Arc sound system means you can experience a theater like experience in the comfort of your own home. Enjoy the cinematic like experience! Keep enough popcorn in stock! LG

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Picture fantastic, LG interface could be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, sound perfectly adequate, LG interface is a little cumbersome and it does some irritating things like after sitting idle it’ll start playing whatever you watched last which is stupid. But loving the OLED contrast ratio!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv we have ever watched.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a spectacular display and works great with the sound bar. We stream to it via WiFi with stunning 4k movies. The extra large display creates a theater like atmosphere.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, PhilipF! Welcome to the LG family! We love to hear the excellent features and quality that your LG OLED Smart webOS TV is giving you. Every team member here appreciates all feedback, and it inspires us to keep improving our products and services. We can't wait to welcome you back for your next LG review! ~Rita LG

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is awesome, we are totally satisfied. Verdict is out on the Geek squad as we are still having trouble with the TV we moved to another room

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great Value TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it isa GREAT TV!!! GREAT COLOR, VERY BRIGHT PICTURE!! GREAT VALUE FOR THE MONEY.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal to size up to 77”, picture quality outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Oled Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great television. Picture looks better in store but overall nice quality for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for just about everything gaming features could be better add vrr Lg it's only software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our tv we purchased from Best Buy! Excellent customer service will definitely go back ro this store for future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has a beautiful picture but only lasted 2 weeks before it started showing lines all across and at the bottom. Didn't expect that with the tv costing 1800.

    No, I would not recommend this to a friend
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