Customer Ratings & Reviews

I've had this refrigerator for several months and I've found it to be great so far. Having 2 ice makers is a real plus since the door ice maker doesn't hold a lot of ice. Your freezer ice maker reservoir does hold a lot and that helps when you have company. The only thing that's annoying is that you can't use the water/ice dispenser as long as the other refrigerator door is open. So if you start dispensing ice in your glass and someone else comes along and opens the opposite door, your dispensing stops. Not a huge deal, but slightly annoying. I almost don't care as long as it continues to work well. I haven't had good luck with refrigerators, but so far so good with this one. The inside refrigerator compartment is spacious and even though I have a back-up refrigerator, I haven't needed it too much at all. Freezer is spacious also. Very attractive design and a quick wipe-down of the stainless steel is all that's needed to make it look perfect again.

I replaced a side by side refrigerator which seemed to run all the time (hummed constantly) and did not hold enough groceries for a 2-person household without some real jenga skills. This new fridge is amazing! It’s quiet, it’s roomy, it looks great. The only time I hear it is when it is drawing water to make ice (a few secs). The ice bin in the freezer makes ice so quickly. We use the outside dispenser for water and just grab ice from the freezer. As some have mentioned, the 3-step rotation in the door dispenser is a little annoying, but it’s easy to overlook when I love everything else about this fridge. Someone mentioned that the lighting wasn’t bright enough in the refrigerator, but that may have been an old model. The lighting in this model is excellent. I can see everything from front to back. The freezer lighting is good, too. While this model is slightly smaller than some, it holds a lot of food. My photos show everything that was packed into my old refrigerator with plenty of room in the new refrigerator. I love not having to constantly dig for items in the back. The shelves do have some limitations, but we make it work. It’s really no big deal. I have never had a counter width refrigerator before. It looks really sleek and does not stick out like my old fridge did.

Our new LG refrigerator has been an excellent choice, a perfect fit and is working out very well for us. We love the top-bottom arrangement, the organization of the shelves, the outside ice & water dispenser, the handles and the stainless outside finish. In addition, the controls are working out very well and the LG app has integrated the refrigerator along with our other LG appliances into one nice control center. Best Buy's delivery crew was also great, showing appropriate experience and care for our home as they delivered and installed it.

I love my new refrigerator! It Is a counter depth model and it has plenty of interior space. I had a standard depth refrigerator before that’s stuck out way too far that I just lived with. This model makes my kitchen look so much more spacious. The ice machine works well and the refrigerator is very quiet.

FYI: I REALLY don't like leaving bad reviews. In this case, I wish I had read about my issues, as it would have caused me to go with another fridge. This LG is a great fridge overall, but the reason for 4 stars is simple: 1. Lower veggie- cooled drawer should be split into 2 drawers for each door (see pics). Requires you to open both doors to slide out the single drawer, instead of having 2 drawers (one for each door), which lets out all of the cooled air. Poor engineering, and they obviously bypassed those comments from the focus group (if they even had them) feedback. 2. Annoying beeping system when the fridge is left open for more than 30 seconds (this is also a plus because we've accidentally left the door open after leaving the kitchen and the beeps do help to remind that we were forgetful). Wish there was a way to to turn it off, especially when I'm cooking and have to leave the fridge open for various ingredients for the different dishes I'm making simultaneously. 3. It started rusting by the water dispenser (see pics) after 3 months. What the.....? That's really bad. I pay $2,500 for a fridge and it starts rusting after 3 months? Wow. Personally, I wouldn't buy this again. I'm going to call Best Buy now to see what can be done about the rusting. If it can be fixed/replaced, then I'll return and update my rating.

The first unit I received. was defective, as the doors would not properly align. Used the provided wrench to adjust as much as the unit allows, and they still would not align properly. I see only one other review with the exact same problem, but Best Buy took care of it quickly without question and the replacement is perfect! The refrigerator this replaced was not counter depth and I wanted a counter depth model so it would not stick out quite as far. Well, this one is not as deep as my old refrigerator when measured, but it still sticks out a bit more than I expected. Part of it this unit just "appears" like it sticks out more since it is taller, wider, and the visual perception of the doors from the side. As others have noted the doors are quite thick, due to the in door ice maker. Overall I am very pleased, but will ding a star due to the first one being defective (I believe it was a manufacturer defect) and a couple of other things I have noted below. For the money, these couple minor things should have been thought of by LG. I still recommend the product. Pros: -Quieter -Very Spacious -Dual Ice Cons: -1st unit was defective (Pictured) -Make sure you measure and have enough clearance for your doors to open since they are so thick. You may have an issue if you are placing this into a wall or cut out. The right door on mine opens only 98% of the way before it hits the counter (Pictured). -Door ice cubes tend to get frozen together/jammed(as others noted), disappointing. -Door Dispenser LED, could be brighter or adjustable and have a night light option (The 13-year-old this was replacing had those options, despite being "Dumb"). There is no option to control this light despite being "Smart". The ThinQ app does give some control over the brightness of the interior LED lighting, so why not the dispenser light? -The shelves should be more adjustable as others have noted. The way the slots are, the only real meaningful adjustment that can be made is to remove an entire shelf.

I would probably give this 5 stars but the listing rated it as open box excellent. I’ll do the actual review, then that will be part 2. I was on the fence about counter depth because you pay more for less space, but we are remodeling our kitchen and I do like the clean look…plus I have an upright freezer and refrigerator in my garage. The use of space in this refrigerator is excellent and I dont feel like I’m sacrificing much, so I would recommend it for a large counter depth. Now for the star loss….I was about to buy the new version on a pretty good sale but then saw that there was one in my store for about $400 less rated excellent (no missing parts, no big scratches or dente). I went ahead and bought it online but when I picked it up I immediately saw some scratches and dents. The manager said because it was already so cheap that if it went cheaper they would have to send it back to the warehouse, so it was a take it or leave it scenario. I did a quick Google, and figured out that I could probably repair the scratches and dents to some degree on my own, but then, when I got it home, I realized that it was missing the ice container for the freezer and more importantly, one of the handles for the refrigerator was bent.  that really set me off because a bin for the ice is at minimum $35 and the handle is around 70, so I did go back to the store and they ended up giving me a $50 credit which was better than nothing.  it still ended up being a really good price for a good refrigerator. 

I like the refrigerator, but the doors don't align properly. The Best Buy Delivery Representative showed us where to align the doors and explained that it could not be aligned any better than what he did. He assured us that refrigerator will function properly. We are hoping he is right.

Great refrigerator food gets cold fast lots of space for food ice maker is amazing smart features let you when door is left open when filter needs changing excellent buy!!!!

I researched size and features to replace my Samsung counter Depth French Door refrigerator. This unit has the correct dimensions for my built in space in the kitchen and it is great with massive internal space for counter depth units. Great shelving and cabinet space. Dual ice makers. We turn off the freezer ice maker when not entertaining and only need the door ice maker for personal use as a couple living in the home. With our previous unit ice shortage was an issue when entertaining. This will no longer be an issue with dual ice. The WiFi app is nice and provides value in monitoring and controlling the unit.

Purchased LG 25cuft. Refrigerator with water and dual ice maker, on door and freezer. Excellent size for space and room for 2 gallons of milk and additional door shelves. Beautiful exterior and attractive interior. Very happy with purchase. I recommend this product to anyone shopping for a new refrigerator. One more thing this refrigerator is very quiet. Choose Best buy for your appliances and electronics and security needs. Plus your smart appliances and electronics desires and needs. Westland Michigan location is excellent and has a great staff. The store manager really helped me and my wife. Thank you everyone. I wish you continued great success.

Best Fridge ever! The surface is very simple and fits perfectly in our kitchen, plenty of space and the ice making is amazing! Best Buy staff was also super helpful and friendly when we were purchasing the product

We have had our refrigerator for about 2 weeks and we are really pleased with it. It has a lot of space for a counter depth and good storage in the doors. It's nice having an additional ice maker in the freezer. You do have to be careful filling larger water bottles with the ice maker in the door as ice will slip out around the bottle and fall on the floor. One complaint I do have compared to my old LG refrigerator is that there are only a few placements for the shelves which makes fitting taller items difficult any place other than in the door. My old LG as well as the higher end LG refrigerators have an adjustable shelf on the top which pushes in to make a half shelf allowing for taller items on the second shelf. LG please make this standard on all of your refrigerators.

We love our new refrigerator. Especially the Slim Spaceplus Ice System. Our experience with Best Buy was great. Front purchase to installation.

Wonderful fridge with smart storage options and fits perfectly as a counter depth option. Easy to use ice maker and water dispenser.

“Counter depth” used to mean “no storage”, but the amount of available storage in this fridge is incredible. All the features of a full size version of this INCLUDING drop down ice bin in the bottom freezer (besides the door mounted ice drop). Pretty bougie

Best Buy is the only place we would purchase an appliance as they stand by their 60 day guarantee. This counter depth refrigerator was lovely but the size didn’t work for us. We went back to the store and got a standard size. Thank you for allowing us to get what we needed. I would say this fridge would be great for people don’t cook a lot. The new standard size works much for us.

This was a replacemnet for my Samsung French Door Smart Refrigerator that had a faulty water dispenser that kept dripping and Geek Squad was unable to fix. I chose to go with this LG model because the Samsung model was no longer available and this LG model was the same price. I am very pleased that I made the right choice because I am finding this LG to be better than the Samsung. It is roomier and a very well thought out appliance. The water filter is also much easier to replace. This is my first LG appliance and I am quite impressed with it at this time.

Excellent product. I really liked its design and the quality is very good. 100% guaranteed and the service from the store was very good.

I replaced a 12 year old Samsung with this LG. I like the two ice options (door and freezer). The door alone never had enough for coolers. I also like the filters are much easier to get to and replace. Overall, I am happy with the product. The BB installers did a great job. Also, informed me that the uneven handles on the door are fixed with spacers provided (put spacers on other side door). It’s intentional apparently. In case what you put in the door is heavy and you don’t need the spacers. Nice looking refrigerator.