Customer Ratings & Reviews

Over the years, I've had all of the 5-Star GreatCall mobile devices. The previous model was good but developed several problems that the company warrants have been fixed with this newly released version, which has a much longer battery life and better volume output. But beware, you cannot revert to the older models, which are only useful for calling 911. I cannot say enough good things about the company and its agents, who have been hired with great care regarding their ability to speak fluent English. The new model unfortunately currently has no wrist strap and the connector to the magnetic cord they provide if you chose to wear it around your neck is now welded as part of the body of the unit so there's less chance of it breaking if you drop the device on hard floor or tile. So as long as you have it with you, you're protected and always have access to GreatCall's helpful agents. Once I had to use it to call for help (after having crawled all over the house to find it) and the paramedics were dispatched faster than calling 911. In short: great company, great device. I love it. The medical profile you can keep on file with the agents and their cell phone app is also very helpful. Just remember to keep it with you.

I'm not usually a review a product person! But, this one deserves it. We are loving it. It was for my 82 year old aunt who fell in her driveway and wasn't found until the next morning. This little device has been amazing, exceeding all expectations I had in mind. No matter where she goes we can see her exact location, get instant update notifications from the app when she's on the move, leaves home and when she returns. She still has her freedom but we finally have a peace of mind. And between the device and one time activation it was about 65$, the first month was free and only 40$ a month after. We opted for the best total package Lively offered. A very small price for instant emergency alerts from the company, fall detect, push button 911 and trained staff to help with the smallest things like getting locked out of your home or vehicle. Activation was a breeze with creating and account, adding family to be notified and a practice call to the device to check activation. The audio is more than loud enough and very clear! It's has no issues getting wet in the shower or pouring rain. Very light weight but not flimsy. This device is also all in one, meaning it has no base, no parameters to stay within. It tracks her everywhere. She docks it on the charger at night within easy reach. I highly recommend this device!!

Lively™ - Lively Mobile Plus All-in-One Medical Alert - is our 2nd purchase of this product. We had the first one for about 3 years and it worked beautifully. My mother is almost 87 and has vascular dementia still in the mild stage. I work part-time and this product gives me peace of mind that she can easily call for help or be detected of a fall while I'm away. My mother accidentally got her Lively slightly wet, but she forgot to tell me. Apparently, it worked for awhile after that happened. Then the device stopped working. Mom suddenly remembered she had gotten it wet. We did not have insurance on it. I'm not sure that's even available to purchase. We loved the device so much we promptly got another one. We were not able to find one at a store close to us. We had to order it online. They were able to deliver it to the house in less than a week. We are very happy with this product and that's why we purchased it a 2nd time. We highly recommend the Lively™ - Lively Mobile Plus All-in-One Medical Alert device!

I got this as another 911 direct dialer device would not work. The set up was great with GreatCall customer service - STATE SIDE!!! Buying it at BestBuy was easy, fair price, got it through the drive up. THE BOX HAD BEEN OPENED, THE PLASTIC INSIDE HOLDING THE DEVICE WAS TORN APART!!! I wanted to return it but wife wanted the device. It had not been registered before. SOMEONE AT BESTBUY WHO RESTOCKED/ PICKED IT SHOULD BE LET GO!!! THIS IS A LIFESAVING DEVICE AND IF NOT SEALED, AND SOLD, SOMEONE SHOULD FLAT BE LET GO!!!. I sure hope its good, it did test good, and GreatCall people were great. BestBuy people are great- but someone flat didn't care and I don't like that. Now that I said that- LOOK at your purchase and if its opened, TELL'EM TO KEEP IT!! Ed

I have been putting off buying a medical alert device for 9 years, I recommend to all of my friends who live alone that they should buy one. I do not like to wear a cumbersome item around my neck and did not want a central box so this was perfect. I can clip it on my pants or bra, it has a built in GPS so it goes wherever I go and it is very light in weight. Bottom line is, this little device gives me so much confidence. Customer service has been wonderful . Should have bought it years ago.

This has given us a great sense of safety for my mother for many years. We also have fall detection which is a great feature. It also works away from the home. We were so grateful that Best Buy had this at such a good price because the battery on my mother's old one finally died and would have taken a couple weeks at least to deliver a new one from GreatCall. She had just had a stroke prior to this, and I did not want her to be without it that long. Thanks to Best Buy, we found this. None of the other drug stores which were supposed to have it did (were out of stock) and had it at twice the price as Best Buy. We highly recommend this, if for no other reason than to have a sense of security and safety for your loved one. It is also easy to use and hangs as a necklace so you do not have to worry about finding a pocket for a cell phone type device. It is great and at an affordable price each month and very much worth it for the added safety.

The purchase process was easy. Curbside pickup in and out in less than 5 minutes. The product is for a relative dealing with multiple health issues who prefers to stay in her place. Because we used an AARP discount we were unable to do the setup through the website. Signing up by phone took a lot longer than I expected. 20-30 minutes. The product is larger and heavier than I think it should be, and does not seem very rugged. So far no problem. For usage I think the wrist band version might be better for some people because of the size/weight may hinder sleep and make it uncomfortable during the day

I recently purchased the Lively Mobile Plus online through Best Buy. Activation and setup were easy on the website. The only issue was with account data that was not visible to the Urgent Response team after being setup online. Their customer service center was able to resolve this quickly. Several tests to Urgent Response were answered within 20 seconds. Each agent was friendly and able to communicate clearly. The unit itself is easy to use and maintains a good connection, even where I only get one or two bars on my Verizon cell phone. Audio quality is good. Recharging is easy: The unit is easy to drop into the charge cradle and comes out easy as well. All in all a good value.

Bought one for each parent and set both of them up before shipping it to them. Each took about 5 minutes to set up. When received, had them test it out and everyone had peace of mind.

I’m really impressed with this device. It had a activation fee just like a cell phone which I expected, but I only paid $25 for the device. I would have paid a lot more for the device to give me a piece of mind when it comes to my grandmother. This device gives her some of her independence back and I can tell she feels safer having it on. The activation was simple, and they did a test call on the device to make sure everything was working properly. My grandmother is very hard hearing and this thing is loud. And it’s VERY simple for her to use. ONE BUTTON. that’s it. They offer 3 different plans $25, $35, $45/month. I went with the top tier plan which has 24hr access to a RN with a push of the button, but also auto fall alert. It works by knowing the users center of gravity, if they fall the device automatically contacts the company. The company then calls the device and if there is no response, they automatically send an ambulance to the address as well as contacts me. This could be a critical life-saving feature if the user was knocked unconscious, and/or bleeding from a severe head wound. It’s given me such a piece of mind, and you can’t put a price on that.

I purchased this for my mom who lives alone. After having a little trouble setting it up, a call to customer service got the issue resolved. We've tested it 1 or 2 times to make sure it was working properly & everything worked just as it should. Customer service is excellent.

this is the 3 one i owned since i started 15 yrs ago. great devise to use at home or on the road. its better than some other units i tried , this little unit is great for home or on the road , they quickly answer if i pressthe button and are so courteious and call you mr or mrs by name and ask what you need police ambulance and ask if you are safe and such , great and resppectful people

The first one I bought wouldn't activate. So I returned it to the store for a replacement, and that one wouldn't activate either! I spent over 2 hours on the phone with Lively's Activation Department between these two devices, and they said that both of the units were defective! Finally Lively was able to send me a brand new unit directly from them via overnight shipping that was already pre-activated and I've had ZERO ISSUES with that device what so ever! I don't know if BestBuy was selling old stock or what, but the boxes looked beat up and half opened, like someone had returned them before. I asked about this and was assured that because it was considered a medical device, they couldn't resell them if returned, that those devices would be returned to the vendor. I took them at their word, but maybe that was a mistake!

It could be really excellent if not for the very loud, sporadic announcements stating that the device is now ready for use. It is annoying when the announcement sounds and wakes me in the middle of the night. It is quite embarrassing when my neighbor and I (both wearing our Lively mobile plus devices) are sitting in a community meeting when they BOTH loudly announce they are ready for use. As the wearer doesn't care whether they are ready for use or not. Please make a less obtrusive way (like having the display lights switch color or flash several times) to let wearer know that the device has been reset, or whatever.

This is the second one I have gotten for my mother. She wears it around her neck so it is always with her. Customer service is great. If Mom falls, she presses the call button and a representative immediately answers her call through the device to determine what she needs. They can call fire or ems or just a friend or family member. You can give them emergency contact info in advance so they have it on file if the client is not able to speak when they activate the call button. Mom has had to use it several times, and the representative stays on the line with her until help arrives. Very simple and user friendly. It works anywhere there is cell service (like the grocery store parking lot) and she does not need to be within range of a desk unit like the first system we tried. It is lightweight and much easier for my Mom than having to use a cell phone to call for help. Comes with a belt clip and a lanyard for the neck. My only complaint is that the rechargeable battery is not replaceable, but the last device lasted several years. There is a reasonable monthly charge for the service but it is well worth it for the peace of mind it gives us that help is just a press of the button away.

This unit is a great improvement over the original unit. This new Lively Mobile Plus for example will hold a charge for about 40 hours where the original would hold a charge for about 24 hours. The other improvement that I really like is the attachment point for the neck lanyard. It is a permanent part of the unit where the attachment on the original unit was a snap on piece which had a habit of disconnecting allowing the unit to fall.

*expedient delivery *user friendly *immediate response when button is pushed *on the Lively app, the GPS is updated about every 5 minutes, so there isn't a "real time" report on the individual wearing the necklace. However it is very reassuring to know when they leave the house, and when they return.

I bought this for my father in law. It was easy for him to use. I like that it has GPS and fall detection. I also like that you can call a call center by pushing the button quickly, or call 911 by holding the button longer.

Has worked well so far. Convenient for anyone that may need quick and easy access to monitoring center that can connect them with emergency services. Nice to know that service works everywhere the device has cell reception and includes fall detection if that option is selected when choosing the monthly fee level.

Seem to be working well for him. It's easy for him to place it in the cradle nightly to charge. He likes the idea of wearing everywhere to give him peace of mind. His old system was restricted to his house. It was the only system I found that would work in this area, as we don't have AT&T coverage.