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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1855 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Harmony Companion's ease of use and the comprehensive control offered by its remote. Many appreciate its compatibility with various devices and the long battery life. However, some users experienced challenges with the setup process and noted the lack of a backlight on the remote. Smaller button size and occasional connectivity or responsiveness issues were also mentioned.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,855 reviews
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Full RF and IR control, best feeling remote ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL/DR: Gave me fully integrated RF and IR control of Amazon Fire TV, Roku, Xfinity X1, Windows Media Center, AV receiver, HDTV, standalone HDMI switcher, and Wink/IFTTT controlled lighting, with one of the nicest feeling remotes I've ever held in hand, plus seamless Google Assistant voice control. I sure hope Companion has won both technical and design awards, because it addressed everything I needed to solve in my family room, and then some. Wish I'd discovered this years ago. If you're using multiple remotes to watch TV, or still needing to point remotes at their devices, you should move up to this, if only to gain the convenience of RF-based control (no more arm lifting!). First off, Companion is one of the nicest feeling remotes I've held in hand, ideal size, weight, and matte feel, well balanced and contoured. Much better than bulkier universal remotes, incl. larger Harmony models. Another physical advantage is that it doesn't use a charging cradle (instead, lithium battery), so can always stay right by your favorite seat. BUT: A tradeoff is no backlighting, so this isn't an ideal remote for dark home theater usage. I was pleasantly surprised the Harmony hub directly supports all of my RF and IR controlled devices, including Amazon Fire TV and Roku streaming sticks (RF), Xfinity X1 set top box (IR), and even a $10 IR controlled HDMI switcher, which was surprisingly listed by exact make and model # in the Harmony database. Lastly, even though Harmony doesn't directly interface to my Wink smart hub service, Companion's home control buttons can trigger my Wink lighting routines via IFTTT using SmartThings virtual buttons (no separate SmartThings hub is needed). The Harmony mobile app was all I needed to set up all of above, with the basics working in under an hour. I'm a past user of the legacy Harmony desktop app, and this mobile app is a welcome improvement, though takes some time to figure out its menus. Even though every media control button is customizable for short and long presses, I've only made one minor adjustment to Harmony's defaults, i.e. swapping skip fwd/back to short press, and FF/RW long press. Otherwise, all button mappings have been logical and usable. "Hey Google, turn on Roku" (or Fire TV, or Media Center) through my phone or smart display is handy for having everything powered on and ready to watch by the time I reach the sofa. :) Well done, Logitech!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Keith, wow!! Thank you so much for the 5-star review! We are so grateful for the honest feedback. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. We are so happy to hear that the Companion units are treating you well. Thanks for being part of the Logitech family. Have a great day and an even better 2021! -Ricky from Logitech

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    My favorite remote control

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can control all of your components include smart lights and plugs with this remote control! The software is very smart mostly compatible with %99.99 of devices. You don’t need to worry about your components which is placed inside the cabinet! The smart hub will help to transfer all commands to the devices smoothly! Be patient at the first time when you’re programming the remote.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, I am so glad to hear you are satisfied with the product! Thank you for being a Logitech customer, and taking the time to write this review!

  • Rated 3 out of 5 stars

    Complex remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this remote to complement my 75 inch tv and my Klipsch stereo system, however, I can only utilize 50% of the remote. Two, I cannot recommend spending $100 plus for this remote because I still have to use my 3 other remotes in addition to this Logitech Finally, it is not user friendly with the Amazon Fire stick.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PURE TRASH!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is pure trash. It’s not intuitive to use. It has driven me to tears and I have tried like heck to have this thing returned but my husband won’t listen, and the Geek guys keep telling me it’s fine. Do not waste your money on this piece of trash. I wish we had never bought it. The app is a joke and I’m a very technical minded person! It has been the absolute worst thing programmed ever! I wish I had done my own homework rather than listen to some high school kid tell us this was the “best” for our TV & surround sound system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use, Remote control
    Cons mentioned:
    Backlight, Setup

    Rated 3 out of 5 stars

    Third times the charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time I purchase a Harmony remote in the last year. I returned the previous two purchases because I was frustrated. The Harmony product line is initially confusing to setup. How the process works for customizing the remote is not intuitive. I read a review that had a good explanation of the top tier model on Anandtech. It helped me understand this product, so I decided to give this thing another try. Unfortunately it doesn't have much competition, but ultimately I think Logitech did a good job. It takes a little while to setup with the custom macros I need. I have a small theater in my house with a projector, surround sound, and many different input devices. I also have a Philips Hue lighting system in the room. My setup is complicated, which is why I suspect I was so frustrated the first two times with this product line. Once it is all configured though, it works flawlessly. My wife was considering going back to school to learn how to use our theater, but actually she was able to control our gear with this remote after one explanation. The product is far too dependent on a smart phone. And it's not the most stable app. You can do things on a computer, but then it expects you to connect the hub directly to your PC to synchronize, or start the phone app and synchronize changes from your account to the hub even though you used a PC to make the changes. Honestly this makes little sense given the hub connects to the same wifi network as my PC and phone. I would recommend this device to anybody, but some may need help with custom setup (I'm talking about the people who need to do more than add devices and create activities). I was pretty harsh in my product rating even though I am insanely happy with this remote, but such a great product really needs better customization features. Like a central pool of macros that I can assign to any activity that uses all of the devices in the macro. Also, its price is reasonable, but no back light in a MSRP $150 remote is unforgivable. Pros +Reduces need for so many remotes +Easy to use; it actually works! And it's fast +Controls practically everything; the supported products are truly endless (even controls my Emotiva DAC) +Price (it's reasonable) +Uses a standard replaceable button-style battery +Feels really nice in hand; even better than top tier model +Nice textured finish on remote; won't slip out of your hands; No glossy finishes that attracts finger prints and scratches Cons -No back light in a $150 remote [-1 star] (this is where competition would help...) -Setup and customization changes -No unified customization; requires creating the same macro once per activity [-1 star] -High dependency on smart phone or tablet -All Off button is way too close to activity buttons, which are too close to lighting buttons -Setup power cycles every component; refuses to complete setup without power cycle (Epson says not to power cycle my projector; Logitech should know better; at least it only happens once) -No network jack on hub to bypass wifi Wishlist ~I would love to be able to use this thing as a pointing device for my HTPC ~Microphone for converting voice to text ~A small base to highlight this product in my theater would be nice

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Amazing Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I'd love a remote as much as I love this one. I used to have anywhere from 3-4 remotes out on the coffee table at any given time and the Harmony remote has replaced all of them perfectly. The box includes the hub and remote, as well as cables and a mini IR blaster. The hub goes where your devices are and is the device that sends the IR signals out. I have a Comcast X1 box, Apple TV, and a Blu-ray player all behind the TV. Direct line of site is not necessary according to Logitech and my hub works without any problems sitting on top of the Blu-ray player. The mini IR blaster is only needed if there's a device the hub can't reach. The remote has a nice weight to it and feels comfortable to hold. It is also wirelessly paired with the hub, so you don't have to worry about having line of site for that either. The setup process was long, but it was super easy. The app will ask you for the manufacturer and model number of all the devices you have and as long as it's in Logitech's database the commands will automatically be programmed. Logitech seems to have every device known to man and I didn't have a problem looking up any of my things, but anything else can be programmed manually. The steps in the setup process were very granular and I think that is to make sure everything is setup correctly, but it did get a little tedious. After the devices are set the last thing to do is program the 'activity' buttons. There are 3 of them on this remote and each button can be set for two activities via a short press or a long press. The 'Watch TV' activity for me turns on my TV, cable box, switches the TV input to cable, and maps the buttons on the remote for controlling the cable box. The setup is similar for my other devices. As long you're not using anything else for control this works like magic. If you were to switch the TV input with a different remote and start using something else the remote still thinks it's on whatever the last activity button you pressed. It's fairly easy to recover from this in the remote app, but not so much on the remote itself. It does such a good job at controlling everything that I've rarely encountered that issue, but it's something to be aware of. It's also worth noting that the voice features on the Comcast X1 and Apple TV do not work on the Harmony remote either. Except for maybe the Harmony Elite I don't think you can do better than this remote. It's probably the best money I've spent on my home theater setup.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement remote for my Harmony 1 as the battery wouldn't hold a charge any longer. After reading all the reviews on my options I settled on the Harmony Home Control. I was't looking for anything fancy and I didn't want to pay the money for the higher end units. My requirements were simple, turn all my devices on and off with one button and be able to control those devices that were stored in an enclosed cabinet. I have a Samsung TV, Sony DVD, Yamaha Receiver, DirectTV unit, and 5 speakers plus sub. The Harmony Home control works flawlessly and met all my requirements. It was very easy to set up and as an added bonus the HUB works well with the installed APP which I use from my iPhone. The set up was easy for me because I simply unplugged the outgoing Logitech equipment and replaced it with the new. I did connect the equipment to my Apple MAC first to download the latest firmware, register, and program my equipment. That was easy as I already had a Logitech account. The Hub unit only came with one IR Blaster but there is input for two. So i used one of the IR Blasters from the old unit and it seems to work well with the new. The only thing you have to get used to is the small numeric keys but that really hasn't been an issue for me. Also, note, there is no backlight so the keys do not light up in the dark. Because there is no backlight nor a touch screen, you don't have to keep the remote charged which I like. That means no returning back to a base for charging. Bottom line, simple to set up, simple use, and it looks and feels pretty good to.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Cons mentioned:
    Backlight, Button size

    Rated 4 out of 5 stars

    Best Remote For The Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is easy to program and does a great job. Works as advertised. I especially like not having to point the remote at my devices as the RF transmitter and hub solve that problem. I did have to use the included IR extender to get a consistent signal to my receiver. All my devices are located inside a cabinet and the hub is located on top of the cabinet. The lack of a display screen is not much of a factor and results in much longer battery life. I have larger hands so wish the keys were a little larger, but that’s not a deal breaker. Same for the lack of back-lighting, although this could be a factor if using the remote in a very dark room. I also didn’t like that the fast forward/reverse and the jump forward/back use the same two keys, requiring a short press and a long press to differentiate. I like to fast forward thru commercials and then hit the jump back key so as to not miss programming. The double use reverse key was bothersome, but I was able to assign the jump-back function to another key (the blue key, in my case). This solved that problem. Overall, a very good remote for a decent price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    Works well and easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a number of Harmony remotes in the past but I find this one to be the most simple and effective. It is very easy to set up and the RF signaling works very well. It doesn't have a touch screen but it will work with your smartphone. The remote is fairly bare bones but it was inexpensive (I paid $129) and the battery lasts a long time mainly because of the lack of a touch screen as well as no back lighting for the keys which is the only thing I don't like about the remote. If you want a simple remote that will control your networked devices then this may be a cost effective option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great remote, wish I'd bought one w/a screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the name indicates that it is a "companion" to a system already using a Harmony remote, I decided to "cheap out" and get this remote for my smaller bedroom home theater system, just 4 components, Denon receiver, Apple TV (gen 2), PS3, and a Panasonic Plasma TV. I have the Ultimate Home remote for my main Home theater system, and really miss the screen and additional functionality that the touchscreen offers. With that said, this remote works wonderfully, and most need not worry about the placement of the "Hub". I actually have my hub sitting atop the receiver, well behind the IR "eye". It also happens to fall behind and below the TV's eye as well. I've yet to have any "misses" when hitting buttons. All commands have been received. If you have experience w/older IR Harmony remotes such as an 880 or 650, this one requires less fine tuning. Often I'd have to use the Help button to get the tv or receiver on the correct Activity if I started a different activity than what it was set to when everything was shut off. It works as designed and intended, there are only two drawbacks: One is the lack of the screen, which is my fault, and not a fault w/this remote as I knew when purchasing. The second is that it can be a PITA to get set up w/the home network. I used my phone to do the setup, but it did struggle to get connected to the network, even though I'm quite adept at network settings as I work with computers/networks for a living. with that said, the thing is wonderful and I am so glad to be done using the older Harmony remotes that struggled to get charged on that deplorable charging base. This remote uses a "watch battery" and since it lacks the screen, I expect the battery to last a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Excellent Remote, but with One Flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote does everything advertised, and does it well. It is easy to set up, has worked flawlessly to date, and is fairly intuitive from a controls and layout standpoint. Even my wife likes it. The only design flaw I see is the lack of backlit buttons. The small size and sleek form factor are generally a plus, but without backlighting, it is too easy to hit the wrong button because they are spaced close together. Since the remote will frequently be used in darker rooms, this can be a real problem. Hopefully Logitech will address this shortcoming in a future version.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Fit my need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my Brother in law. he was in an accident 8 months ago and he is paralyzed below his chest. due to his injury he has limited hand function and this remote allows him to control his entertainment system by using his iPhone and a stylus. the iPhone is strapped to his wrist and he has a special stylus, but just being able to change the channel, volume, input, netflix, dvd and his nest thermostat has made him just a bit more self- reliant. It's not perfect but it is very good, easy to set up, and really fit my need for him. I have other Harmony remotes that I use at my house, and they are quite sufficient for me, but he can't hold a remote so this was the perfect device for him... which earns the 5-star rating. I only do reviews when I have something to add that others haven't said, and I hope this helps any one in a similar situation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Backlight

    Rated 4 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need with no fuss. No back light,but upgrading from older Logitech remotes,I'm familiar with the button layout. Occasionally, the volume button doesn't work,but after a few minutes,it starts working again. I haven't followed up on that glitch yet,maybe reprogramming it will help. It doesn't happen that often. Bluetooth connection is quick and simple. Very easy to program and no need to point remote at equipment and it's light and compact. I'm satisfied with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control
    Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    It really works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a harmony remote for over 10 years that has worked great. With the advent of voice control remotes, and the fire stick, that could not be controlled by a normal universal remote, I Purchased this, and have not been disappointed. It’s a piece of cake to program, Just follow the prompts starting by entering your equipment and the inputs for your devices. The biggest problem is determining how to enable Alexa to work with the device. First you have to remember to download the skill for your Echo, Then learn the voice prompts to enable it to control all your devices. I’m still learning, but I have no problems and getting it to work either with the buttons or voice prompts. My only issue, Is no backlight. However if you want that feature, or if you have more than eight devices or six activities, then you need to spring for the extra $150 to get the eliteVersion. This is a great device, easy to use and well worth the hundred dollars when it’s on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Awesome Remote that works in numerous ways

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is easy to program straight from your phone. Shortcuts can be customized according to your taste. Currently, connected with the Logitech Home Control Remote with Hub is a Smart Tv, Sound Bar and cable box and it works fluidly! I would recommend this remote than the other "rechargeable" remotes and/or Touch Screen remotes since the rechargeable or touch screen remotes will drain quicker, from my experience owning an older Logitech Harmony One remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Response time

    Rated 4 out of 5 stars

    No more looking in the couch for the remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Harmony 700. My smartphone is never too far away to power on the tv and change channels. No more sync with the computer... adding devices and activities are extremely easy. One problem: after powering on my TV, cable box, and receiver, the cable box does not immediately respond... must use the original remote. Overall good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Good intro to automation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my parents. The hub and the mini IR blaster work great to control their TV and related components. Really like that the remote does not require line of sight with the hub and does not need to be recharged like my older Harmony remote. The Android app leaves something to be desired, but setup was pretty easy. Even found their ancient cable DVR box! Remote buttons can be customized to a point (tip - alter the long press of a button to give one button two uses) Due to a disability, my Dad has trouble with his hands so I wanted to get this to pair with Alexa. While not perfect, works pretty well. He can turn on the TV and change channels and volume. Just need to figure out how to get voice to work with the arrow key equivalents of the remote so he can navigate through Amazon Prime Video on the Smart TV. Should note this remote also has some buttons that appear to be meant for smart lights or smart plugs but my parents did not have those so I can't comment on how that works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Backlight

    Rated 4 out of 5 stars

    very flexible and comfortable - great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up was a little tedious but easy enough. It works well with all of my controlled devices. The unit is small and comfortable. The buttons are clear. The rubberized texture makes it easier to hold. The ONLY complaint I could possibly have is that the buttons are not backlit.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Excellent universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent universal remote for not only up to 8 different devices, but also your smart home control stuff as well. With this remote and a compatible lighting system, you can turn on your tv, blu ray player, sound system and then have the lights go off or even dim the lights to your liking. A few flaws I noticed with this system though are as follows: There seems to be a bit of a connectivity issue where my phone sometimes cannot connect to the hub. At first I thought this was due to a lot of stuff in my house using wifi but after some looking online it appears other people have this same problem. Two, when you control your lights, if you have colored lights, it cannot switch your lights to a specific color if you have it associated with the start or end of an activity. You can control the brightness though these and you can control the color of your led smart lights through the app, but if you want it to be all with the click one one button, you are out of luck currently.

    I would recommend this to a friend
  • Cons mentioned:
    Backlight

    Rated 5 out of 5 stars

    Great All-in-one Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a fan of Logitech Harmony remotes for awhile, but this one takes the cake with only a few minor downsides. First, it does not use direct IR and instead sends and RF signal to the hub by all the equipment which means I can still change the channel when my kids stubbornly do not move out of the way. Also prevents me from having to control individual devices when someone else in the house was not holding the older remote directly pointed at the equipment. Also love how it controls my LIFX smart bulbs so I can auto-dim the lights when I start movie mode. Only gripe is lack of backlighting which makes it harder to see buttons in the dark, but the tradeoff is not having to change the batteries 1x per month.

    I would recommend this to a friend
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