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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 354 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are impressed with the Neo 120 Non-Electric Self-Cleaning Nozzle Universal Fit Bidet Toilet Attachment for its easy installation, self-cleaning feature, and ability to save on toilet paper. Many customers also appreciate the affordable price, improved hygiene, and effective performance of the bidet. While some customers mentioned the cold water as a potential drawback, the overall positive feedback suggests that the Neo 120 Bidet is a well-received product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 354 reviews
  • Pros mentioned:
    Easy to install, Save toilet paper

    Rated 5 out of 5 stars

    Simple install and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very handy or good at directions but this was a breeze to install...bidet has great power and cleaning ability.....Already saving on toilet paper after less than a week ...highly recommend this For every bathroom n your home! They offer free parts and shipping on bumpers for the toilet seat..And extended warranty to two years when you register it..it’s all in the manual So read it!!!!!and Get this product today It will change your life

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Price

    Rated 5 out of 5 stars

    Pandemic Necessity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to try this the Luxe - Neo 120 Bidet because toilet paper was hard to find in stores. The installation was really easy and only took 10 minutes with all the necessary tools included in the kit. The controls feel well made and higher quality than I expected. You can’t beat this sales price for a Bidet with a self-cleaning function.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Self-cleaning

    Rated 4 out of 5 stars

    Useful product with toilet paper shortage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I submitted a review a minute ago and when I clicked on submit, it just disappeared so this may be my second. I just installed this yesterday which is why I only gave it 4 stars. I just haven't had it long enough to give it 5. The install was easy and they supplied everything needed including a couple of plastic wrenches. It has several settings for water pressure level, but my house has really good pressure and the lowest level is fine. I like that it has a setting to push water through the jets for cleaning. It has a 2 year warranty if you register it within 30 days. If not it is still and 18 month warranty which is still good. I am sure I will be pleased with it and would give it 5 stars if I had it longer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Super easy install & squeaky clean results

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure what to expect. Installation was super easy. The kit includes wrenches, so only needed a screwdriver. Installation for a non-expert was easy and fast, maybe 10 minutes. The control lever is just turned up to whatever pressure you want for however long you want it. Done! Doesn't need to get any more complicated than that.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    A converted skeptic

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely hesitant about buying this product. I had never used one before and the concept seemed foreign to me. However after purchasing it I don’t know how I went this long without it. This product is amazing and installation only took 10 minutes. I highly recommend this for anyone considering.

    I would recommend this to a friend
  • Pros mentioned:
    Self-cleaning

    Rated 5 out of 5 stars

    Should have done it sooner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the current pandemic to convince my wife this was a good time to purchase. This is a fantastic product and you'll never feel cleaner. My wife even admits it was a good purchase. Well worth it and we'll probably pick up a second one soon for downstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Its Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice and its easy to install and it took only 30 minutes to install, since it comes with the installation kit. It has different level of water pressure that is low to high. It has self cleaning nozzle and nozzle is protected with cover as well. I am going to buy two more the same model for rest of the toilets.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Bye bye toilet paper!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no toilet paper in stores? No problem! This thing works awesome! Super easy to install! Great quality! Includes everything you will need for the install! Even teflon tape. I walk around feeling much cleaner these days! Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Hygiene

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great...not the best but keeps you clean better than tissue paper. Never felt a good hygiene done. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Self-cleaning

    Rated 4 out of 5 stars

    Good Deal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luxe - Neo 120 Non-Electric Self-Cleaning Nozzle Universal Fit Bidet Toilet Attachment - Blue

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    So clean and so fresh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and great especially for toilet paper shortages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bottoms up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you become accustomed, it is a must for clean behinds and good sanitary practices. Bottoms up!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Gamechanger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I used a bidet was abroad. Immediately wondered why this isn't more common in the US. For example, when we get peanut butter & jelly on our hands, we don't reach for the toilet paper roll to clean up, we wash our hands instead. Same concept but for your bum. I've been searching for a bidet that didn't require an electrician to show up at home like those high end Japanese Toto bidets since I didn't have an electric outlet near the toilet. I did a ton of research and settled on the Luxe Neo 120 as the best bang for the buck non-electric bidet. Furthermore, it took only 10 minutes to install. In earlier online reviews, YouTube install videos, and Luxe's own setup tutorial video, the T-splitter was plastic. However, mine came with a metal T-splitter. I tried it out for a week and everyone at home started taking a dump on my toilet. A week later, I bought a 2nd Luxe Neo 120 bidet from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    bringing Europe home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have traveled to Europe, you have likely met the Bidet. During the recent health scare. people decided that hoarding toilet paper for a respiratory infection made sense. Bidets have been popular in Europe for decades. It is better for your plumbing to wash off fecal material from your bottom than it is to use a "flushable" wipe which does not dissolve in the sewers (search "fatburg" to see what happens with wipes when you flush them). Instillation was easy. Remove the seat. Center the unit on the bowl and bolt down so the spout as far back as possible. Turn off the water that goes to the toilet. Attach the supplied splitter to the pipe (and use the pipe tape to avoid leaks). Attach the hose from the splitter to the bidet. SLOWLY TURN THE WATER ON AND CHECKS FOR LEAKS. Put the lid back on. The only thing you should do is add thicker bumpers to the front of the toilet seat - as you just added another 1/4 inch thickness one hint. the first few times you use it, turn the water on VERY SLOWLY, until you know where you need to sit for the water to do the work. Trust me.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Save toilet paper

    Rated 5 out of 5 stars

    Easy installation and great way to save TP

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bidet was very easy to install and comes with everything needed to install. For those who never used a bidet, you should definitely try. I got it for my girlfriend, who likes to wash herself after every restroom outings. She usually does it with a cup and would have to get water from the sink, which was very inconvenient. With this, she doesn’t even have to get up. We use it pretty much every time. It definitely does make you feel more fresh and clean. This is also a smart way to save toilet paper and trees.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Does what you expect and want - without fail.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Luxe-Neo 120. It’s a simple install - especially for a non-handy guy - even bent over the toilet for about 20 minutes. This third Luxe was a gift to my anything-new-resistant wife amidst the hysteria of a Coronavirus inspired toilet paper shortage. I suggested she use my bathroom and Luxe while I awaited delivery of hers. She gave little feedback at the time, tho’ I noticed she kept using my bathroom. Now - a few weeks after I installed the Luxe in her bathroom - she often tells me how much she loves her “bidet.” After my initial function-for-the-price research turned up the Luxe-120, I ordered (2018), installed, use daily and became a fan and advocate. Tho’ there are a lot of (much) more expensive alternatives - - this one is tops for my family and me. Works as advertised - all the time!

    I would recommend this to a friend
  • Pros mentioned:
    Self-cleaning
    Cons mentioned:
    Cold water

    Rated 5 out of 5 stars

    Prefer product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Way better than expected, only thing I wish I had gotten the one with warm water.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Cons mentioned:
    Cold water

    Rated 5 out of 5 stars

    Great tushy cleaner!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit reluctant to try it because of the "cold" water hookup, but after using this bidet for a few weeks, I have to say that the water merely feels cool on my bum. Overall, it was easy to install, easy to use, and my bum is cleaner. I am satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Just what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife, so I will let her review it: "I am very satisfied with the Luxe 120 bidet. I knew this was the right model for me--I don't need the warm water feature of the more expensive models; the cool water is fine. Also, I didn't need the feature that allows cleaning of "feminine" parts. As it turns out, this model actually can clean both body parts--all I have to do is sit further back on the toilet seat and I can direct the water flow to wherever I need or want it. I'm also finding that I don't need a very strong force of water flow. The lowest setting does the job just fine. It was relatively easy to install and didn't require extra parts for the toilet seat to fit right as some videos claim. But your toilet seat may be different so measure if you need to. It definitely does save on toilet paper; I use a towel to dry after use. I'm so happy with my Luxe Neo 120 bidet! It was the perfect brand and model for me. Also, I waited till the price reduced a bit so I think we got it at a very good price."

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Price

    Rated 5 out of 5 stars

    Nice addition to bathroom.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had heard about bidets, and how well they work. Trying this one, because of an awesome price at Best Buy. So far, I'm impressed with the ease of use and the results achieved. Installation was easy, taking less than an hour to complete. (Note-if you have rigid supply lines going to your toilet, you will have to replace them with flexible ones) Overall, a great buy.

    I would recommend this to a friend
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