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Customer reviews

Rating 3.8 out of 5 stars with 498 reviews

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  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers commend the 5.2 Cu. Ft. High Efficiency Smart Top Load Washer for its cleaning performance and large capacity, finding it easy to use. However, some customers report issues with noise levels, the agitator, and the washer's ability to maintain balance during cycles. Concerns have also been raised regarding the product's long-term reliability and the control panel's user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 498 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Maytag Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This top loader Maytag washer with the agitator does a good job. It’s 5.2 Cu Ft, slightly smaller than the 5.3 Cu Ft washer without an agitator that we really wanted, but that was out of stock without any realistic assessment of when it would be back in stock. This one got much better reviews anyways, so here we are. We really have been completely satisfied with it. The capacity is huge and it cleans well. I love how it squeezes the water out of the towels during the high speed spin cycle. They are so much dryer than our older Maytag washer, that does not have the high speed spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    WOW! what an Upgrade from our 26 year old Maytags

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just used them for first time, they are very impressive the ease of making setting and there performance Outstanding. Only problem was factory to cheep to give you an operators manual had to get Online. And the installer accidentally set the washer to French, service call to the factory to get procedure to reset that, But hey we are working now Hope they last like the old ones.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer just don’t last

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine. Super quiet, clothes come out clean. Looks nice. Has all the settings. I’ll never use half of them. The only bad thing is this is my 2nd one. 1st one quit just after 2 years old. So if you buy it you better get the extended warranty. Because according to the repairman that came to my house. Which I sent away after hearing it would cost more to fix it than replace it. Anyway he said none of the new style washers last like they used to. Those days are over. I did try to buy another brand that people were bragging about, but it got delivered and didn’t work right out of the box. So I will recommend this washer only because there’s no great options out there.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    I hate it so much!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have listened to the negative reviews. It starts agitating your clothes before there is any visible water in it.... it starts to get things wet, but then the agitator starts vigorously spinning back and forth with half wet clothes on the bottom and dry clothes on top... no visible standing water to actually wash it in... and this is after setting the "deep fill" button to max... so the half wet stuff starts sticking to the sides. By the time it actually had visible water for the clothes to wash in, it was already half way through the wash cycle. This is very rough on fabric and it mixes in the detergent onto half dry clothes. The photo I included is a few minutes into the "washing" cycle. Also, once you start a cycle, you can't change settings without cancelling, draining and starting all over again.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi darthmommy, thanks for the review. We regret to hear that your appliance is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit louder than expected. Otherwise a good machine and washed the clothes well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer for small loads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great washers for small loads but will not wash my blankets without getting an error message. I have read instructions & it says to wash in bulky setting but that does not work. The blanket bunches up on one side & throws machine out of balance

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product does a great job with many options. Easy to balance the washer with or without the app. Washer is large enough to fit the queen bed set with ease

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Clean and a happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is so amazing I love it I can’t wait to get the matching dryer it is so big it’s so quiet I love it and the color gray looks beautiful in my kitchen I highly recommend this product not like Maytag they’ve been around since I was a little girl

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super washer machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent choice, the washer machine is perfect. The clothes gets very cleaned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with this washer machine, just be aware of how you install the drain hose, don’t insert it too deep into the drain pipe otherwise you might run into a problem as I did, the technician that visit me told me to use the elbow that comes with the washer machine and tie it to the water hose, it works great and the tube is huge, you need to use higher water level than the auto option gives you to get your clothes really clean and without detergent residuals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans well and it’s quiet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our king-sized converter fits into the large tub around its agitator and doesn’t have “balance” issues. Our clothes are clean, and you don’t hear the washing machine while it’s cleaning in the nearby gathering room. Simple and easy to operate too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this washing machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this “commercial grade” unit 7/1/21 and finally got it a couple of months ago. It replaced a 20 year old Maytag set. So far it has performed perfectly. Quite different from the unit it replaced, especially the agitator action but clothes seem to be clean!! The matching dryer, on the other hand, it not functioning properly and we await a warranty repairman next week. Will update that review afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a very nice washer. I’ve only used it a couple times. I’m not sure if it’s because my laundry room is in the house now or what but it’s just a little noisy, but it is a good quality washer and had a nice modern look. I like it a lot so far. Also the Maytag app is cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This washer is awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! I love all the options for washing. My clothes come out very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maytag washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer. Service was great. Delivery was on time and quick. Overall no complaints on anything related to this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Washer. Really enjoy I can select all the conditions I want for a wash cycle.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put a video to show how this washer fills water up little at a time and washes clothes with little water i only put a few clothes to show it tears up clothes and sometimes don't drain and gets off balance

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hi Maytag, thanks for the review. We regret to hear that your Washer is not living up to your standards and are happy to look into this with you. Please reach out to us directly via Facebook https://www.facebook.com/maytag or Twitter @MaytagCare. Let’s see what we can do for you! MaytagBrand

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance, Noise level

    Rated 4 out of 5 stars

    Plenty of Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is big and can handle a large load. At the time of this review, I have not used the washer but 4 times and my opinion is a mixed one at this point. Out of 4 washes, the washer has ended up in a fail mode for an unbalanced load. The washer is perfectly level but the load ended up on one side, even though it was properly loaded. The error message said contact Maytag which I did not.. The only way to clear the error is to turn off the power... Also, on a spin cycle there is a bad grinding sound that makes me think the transmission is bad. The grinding sound occurs several times during the spin cycle. I would give it a 3 but the name Maytag gets an automatic point since I have NEVER had a problem with a Maytag. I will monitor the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size
    Cons mentioned:
    Agitator, Noise level

    Rated 4 out of 5 stars

    good large load washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a front loader with this washer. I like the size it is large enough to wash a king bedspread or quilt. It generally works well. Like that it is made in the US! I purchased it with an Agitator well definitely not like the Agitators of old. It doesn't move the clothes at all but guess it is swishing the water around. It makes way more noise than my front loader did so have to keep laundry room door shut or it is annoying. I would have given it 5 stars but it is a bit too noisy for my liking. over all a good machine that needs more insulation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Does not clean well and is indescribably loud

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we bought this washer because the reviews were great at the time and it has a large capacity.. If I could go back, I would spend the extra for a speed queen. The washer kind of does it job. For example, my partner works a blue collar job and comes home with dirty clothes. We can only put up to 5 of his work shirts in the washer at a time or otherwise they don’t get clean. Similarly, my gym clothes sometimes come out with a smell still on them. For those that have pets, we have two large dogs that love the mud. When we have to wash our duvet cover, it typically has to be washed twice because the washer won’t clean the mud off the first time. Also for context, I take everything out and shake it off as much as possible before to make sure I don't have anything extra for the washer to clean and use 2 tablespoons of tide measured out. I also clean the washer monthly with afresh to try to combat anything built up to no avail. Ultimately, we do half loads because it washes so poorly and often times we have to rewash because the items come out dirty still or have detergent on them. So, yes, you’ll get clean laundry after you divide up your laundry and wash each load couple times so I will say it does eventually do its job so I gave it a 2 star. Also, when people say it’s loud, they are not kidding. We put this in a back room of our house, and run it with the door shut. We can still hear it, and just raise our music or tv volume. If it’s in a basement, I’m sure it wouldn’t noticeable. We’ve had it exactly 1 year and I’ll be surprised if the washer makes it another year. If you have more than 2 people in your house, have pets, or do activity/job that results in very dirty clothes, I would not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hello! We are sorry to hear about your concern. We would recommend contacting Maytag® at 800-344-1274. We are available M - F 8 am to 6 pm EST They will be better able to assist you. MaytagBrand

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