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Customer Ratings & Reviews

Customer reviews

Rating 2.5 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 2.7 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

40%would recommend to a friend

Customers are saying

Customers are delighted by the Quest 3 Elite Strap with Battery, but they have concerns about the battery. Some users have reported that the battery gets extremely hot and drains quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Cons mentioned:
    Charging issue

    Rated 2 out of 5 stars

    Charging is a problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The strap works okay with respect to fit and integration with the headset, where the latter is able to read the battery level and include it in the headset status. Where the strap fails is the basic functionality of charging. With the strap connected to the headset, and charging thru the USB-C port in the strap, the first time got stuck at a total of 83% even after 12 hours of charging. After the initial charging, I occasionally get faster charging, but it's totally unclear why not when it takes longer. Forums are full of complaints about this very issue and to my knowledge there is currently no fix.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery, Earbuds

    Rated 2 out of 5 stars

    Returned it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s glitchy n the extended battery charges when it wants to, the earbuds are so quiet. Junk junk n junk.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Disconnects, Faulty

    Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is defective. It worked at first and then slowly would not stay connected to the Quest 3. Now it recognizes it for about 3 seconds and then disconnects. I have reached out to Meta on the issue and now have to jump through the support hoops to get it replaced.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Faulty

    Rated 3 out of 5 stars

    Expensive but worth it if you get a working one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a hit or miss at release. I had to exchange the first unit I purchased because it stopped working suddenly. This was before the recall, the second unit has been working so far without issues but we will see how long that lasts. If you have a working one like me then you should be fine.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 2 out of 5 stars

    Product does not work as well as it should.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues keeping the quest 3 charged using the Meta Pro strap with battery, There are better options for less money that actually keep the quest 3 charged while plugged into the battery pack.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are serious power issues with the strap and battery being able to adequately power the headset. I'm glad I sold them quickly on eBay. Meta should recall all of them, but they are only dealing with people if they take action and complain.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Weight distribution

    Rated 5 out of 5 stars

    Best Headband on Market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily the best battery pack headband on the market. It provides an additional 1 1/2 to 2 hours of extra play time for me. The OS recognizes the headband and shows the battery level on it separately from the headset. I do believe no other headset does this. Its a great small detail that I have enjoyed more then I thought. The headband distributes the extra weight and the weight of the headset extremely well. I have zero fatigue wearing this. Worth the price. Do yourself a favor and just buy it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery

    Rated 2 out of 5 stars

    Battery pack

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery gets super hot and also drains pretty quick. Bought in October and can't return. Didn't purchase warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Has A Problem That Should Be Fixed Now

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Quest official, Elite Strap w/Battery. It is comfortable and the extra battery is definitely needed. Unfortunately, it has a problem that I've heard that Meta has solved. I returned my Elite Strap Meta and am waiting for a replacement. I will update this review when I get mine back. The Strap was taken out of stores and will be returned soon, I guess.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome with a few issues.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quest 3 is a game changer. Having never used a VR headset before I was absolutely blown away. My only complaints would be the short battery life and graininess of the cameras, in pass-through mode.

    I would recommend this to a friend
  • Cons mentioned:
    Charging issue

    Rated 1 out of 5 stars

    Issues with charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went through three of these. Each worked for a few days, then stopped charging the headset. Per Meta, this is a known issue and you'll need on that was manufactured 12/2023.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Flaky Overpriced

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so bad, Meta paused sales of them for a while. That should say something.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best, But works sometimes.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I'm having issues with it but overall, it's okay. I'd go with Kiwi Design though!

    I would recommend this to a friend
  • Pros mentioned:
    Long play

    Rated 5 out of 5 stars

    More playtime

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome you can play longer without having to stop and recharge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extra charge it offers is amazing not to mention the quick adjustability

    I would recommend this to a friend
  • Customer reviews from meta.com

    User rating, 3.2 out of 5 stars with 68 reviews on meta.com.

    See all meta.com reviews
  • Customer reviews from bestbuy-ca

    User rating, 5 out of 5 stars with 2 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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