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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 9 reviews

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78%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Geek Squad Certified Refurbished Surface Pro X for its overall performance and value. However, some customers have experienced issues with the screen, including the dreaded 'black screen of death' after just nine months of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Don't recommend refurbished

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The return period ended on Feb 16, 2023. And just now 1 day after, the top of the screen started to turn dark, I hope that's not the beginning only, or soon I will have $500 in the hole. Jesus!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    surface x review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DISCLAIMER: I purchased a refurbished item. At first it was nice and worked fine, but then a music reading app I was using would occasionally crash or have potions of the screen black. Finally, it blue screened on me and I returned it. Aside from those severe issues, it worked fine and had a great feel, though it occasionally stuttered when turning through detailed photos of ancient manuscripts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tablet and computer all in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have tablet functionality with regular laptop tasks. It helps me sray organized. Still havent been able to madter all of what it had to offer but cant wait until I do. Clear and crisp pictures. Light but heavier than expected probably due to added keyboard and carry case. Overall a great buy and highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice windows 2 in 1!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tablets/computer 2 in 1! Buying one and get both! First i thought the keyboard is not included but it is! A nice surprice. Compared with the older model the screen is bigger (13 vs 12.3 inch) but the tablet size is the same. I like windows system and not the android or ios so a windows tablet is just right for me. And the price is unbelievably great like half of what is was.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 3 out of 5 stars

    Get one with warranty

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black screen of death 9 months later and no warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time to craft

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet is my favorite. Easy to carry and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sketched out buying a eefurbished tablet that i planned to use for everything, but its great even sold my desktop since i bought the tablet. I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Although it was refurbished, it works perfectly fine! Best Buy always giving the best services and products!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No accessories

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tablet but does not came with accessories . No cahrger

    I would recommend this to a friend
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