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Customer Ratings & Reviews

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Customer reviews

Rating 3.2 out of 5 stars with 9 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 5 out of 5 stars

    Xbox one x

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very lucky my system work from day one. The console was in my budget, had affordable zip payments plan and the console works great online and plays physical games and movies. I purchased mine online a month ago and picked up at my local best buy store.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Review is more for BB cusromer svc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product had it not overheated every 3-5 minutes would’ve been the same as any other xbox. The online cutomer service was great but in store the manager would not exchange it for a working one even though online customer svc said I could exchange it. So I go to return it and for some reason they put it on a gift card instead of my best buy cc. I finally got it returned to my cc and was still upset because it was a good deal. So I have to ask Best Buy, do you stand behind your geek squad recertified or refurbished products or not? Honestly if you’re selling it in a recertified or refurbished state that is supposedly quality checked, you should stand behind it and provide your customers a replacement at your cost. We trusted that we were getting quality products from you. You have inconvenienced us, the customer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbished means everything should work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox unit works but the controller does not. Tried to call to get help but unsuccessful. Now having my son get a ride to his local store to see if they can help with the issue. Difficult to use the online help offered by your company.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Best buy recertified xboxfailed to work out of box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked best buy immediate assistance to return. Fortynately within return policy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox one x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and runs fast, controller is like brand new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank You!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all great quality. GEEK squad helpful at gulfveiw store.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished JUNK!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BE WARE! Don’t buy refurbished items from BestBuy. They will not stand behind their product. I purchased a refurbished XBox for Christmas. By March the system would crash and not work. Took in to the Geek Squad and they couldn’t work on the system. Money lost!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mining Mines.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all is great and working as is expected. Thank you.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Curious

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike the fact that you advertise with a brand new box (like a brand new one comes with) when its actually refurbished by Best Buy not Microsoft. Should just have a picture with the Xbox by itself so you know its refurbished right away. Thats all

    No, I would not recommend this to a friend
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