Customers recognize the Surface Go's portability, size, and lightweight design as significant advantages, frequently praising its ease of transport and convenient dimensions. Many appreciate the detachable keyboard and the device's battery life, while some found the performance satisfactory. However, limited RAM and storage were recurring criticisms, with some users suggesting that the software could be improved for a smoother experience.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,516 reviews
Pros mentioned:
Portability, Speed
Rated 5 out of 5 stars
Love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m still learning all that I can do with my Surface go. Can carry it anywhere in my bag. Pretty to work with. Only paid $399. I also purchased the keyboard, mouse, & pen accessories. All in Burgandy. It’s so pretty & convenient to have with me. Fast loading. And long lasting battery power.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Sandy,
Thanks for calling out some of your favorite features of the Surface Go. We're glad you're loving its ultra portable design, as well as its style combined with your preferred accessories. We know getting to know a new device can be quite a large task, so we have some helpful tips to help you learn more about the Surface Go. Check them out here: https://support.microsoft.com/en-us/help/4344921.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Portability, Size, Weight
Rated 5 out of 5 stars
Love it!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a pretty great upgrade from my laptop! Love using the Note app with my Surface pen! Can't wait to buy the keyboard! The only thing I have to say is that the screen keyboard should be improved, it doesn't always show when I press a text entry box, have to pull it up from the taskbar. Other than that! Love that it's not too small, and it's light, was planning on buying the Surface Pro but glad I waited! This one is more affordable and travel friendly!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for leaving us some great feedback! We're delighted to hear you're loving your Surface Go experience so far. This design was built to be perfectly portable, making it easier than ever to take on-the-go. Welcome to the Surface family, we're glad to have you!
Cheers,
Jessica Surface Customer Care
Cons mentioned:
Ram
Rated 5 out of 5 stars
Incredible quality, and lightness
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful, light, quality, excellent performance. MS has knocked this one out of the ballpark. I was at first concerned that the 4g/64g model would not be powerful enough to supply my needs, but it is fast and plays music and videos without stuttering. Now I am not the kind of user who has 12 tabs open, at the most 1 or two. But in testing it I opened a total of 8 tabs, and I felt that it was sufficiently snappy. I left MS for Apple products in 2001, but I am now coming back to MS.
I would recommend this to a friend
Pros mentioned:
Size, Weight
Rated 5 out of 5 stars
Excellent for traveling
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My Surface Go is the perfect travel companion! It’s the right size and weight, and keeps me connected to all of my projects. I really enjoy using the surface pen in place of a mouse.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled that the Surface Go has been your perfect traveling companion! The Surface Pen is a great way to interact with your device. We have some amazing tips for you to explore with Windows Ink. If you would like, check them out here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.
We hope you continue to discover all there is to love about the Surface Go!
Cheers,
Jessica Surface Customer Care
Rated 5 out of 5 stars
Best Laptop Under $400
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This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're looking for a GREAT Combination of a Tablet and Computer then THIS is the PERFECT Combination. It's light weight, Powerful, Buy the Bamboo Stylus and Black Keyboard for a Perfect on the Go computer.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled to hear your excitement about the Surface Go! The Surface Go is our most portable design yet at a mere 10 inches, making it the perfect two-in-one travel companion. It may be small, but this machine certainly doesn't lack the power you need to accomplish your daily tasks! We're glad the Surface Go has been a great fit for you!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Keyboard
Rated 5 out of 5 stars
Great for college students
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My daughter loves the Microsoft surface go and the key board you can also purchase separately. Great for college, easier to carry around and fits nicely in backpack.
I would recommend this to a friend
Pros mentioned:
Portability
Rated 5 out of 5 stars
Great tablet
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great computer and tablet combo all in one. Easy to use for all your needs whether its school work or office work.
I would recommend this to a friend
Rated 5 out of 5 stars
I really like it.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love microsoft product. They really reach my expectation. I love the item very much.
I would recommend this to a friend
Rated 5 out of 5 stars
VERY PLEASED!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
FIRST TIME TO PURCHASE A SURFACE GO AND ARE VERY PLEASED WITH IT!!
I would recommend this to a friend
Pros mentioned:
Keyboard, Size
Cons mentioned:
Ram
Rated 5 out of 5 stars
Don't be afraid of the base model
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So I took a chance on the base model and to be honest I wasn't expecting much being that all the tech blogs reviewed the 128 SSD/8GB version and pretty much said to disregard the base model due to it having only 4GB of RAM and slower eMMC storage. However after using it for a couple of days I must say I'm very impressed with how responsive and capable the base model is. The eMMC storage may not be as fast as the SSD but that doesn't mean the end result is a poor user experience. I've left Windows 10 in S mode so far and don't see a need to switch it off. Now if you plan to do more with the machine like using Chrome and installing applications that aren't in the windows store then you may want to purchase the 8GB model, but other than that the 4GB machine is pretty capable and something to be considered.
Windows Hello is quick and easy to setup and works flawlessly. Powering the machine up and logging into windows doesn't take long at all. We are talking a couple seconds here. 64 GB doesn't sound like much these days but after installing a few apps from the store and an OS update I have 39.0 GB left. Plenty of storage for my needs and if I need more I can always add a micro SD card.
The build quality is excellent and what you come to expect from a surface product. The display is crisp with sharp text and nice and bright. The 10 inch screen is the perfect size for using on the go and if needed one can use a dock or adapter to connect it to a larger screen. The type cover while shrunken down some has been a pleasure to type on. Didn't take me long to adjust and the track pad is a nice size as well to a point where I didn't feel like I needed to grab my bluetooth mouse while using it.
Overall the 4GB RAM / 64 GB eMMC model is definitely worth a look and not a waste as these tech blogs say. Its easy to assume that it's not worthy without actually using it. Like I said, I was initially skeptical and expected to exchange it for the higher priced model but after using it I don't feel I need to at all. The higher priced model might even be overkill for some. When I need to do something that requires more power then I'll grab my 2013 macbook pro or use my alienware desktop but for on the go and/or portability I'm definitely leaving my macbook at home and taking the surface go. In closing I'm impressed. Great job microsoft.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're delighted to hear that the Surface Pro has impressed you with its outstanding ability to perform on-the-go. For being our most compact machine yet, the Surface Go certainly packs an impressive amount of power! We're proud to make rave worthy products that our customers can utilize fully to get day-to-day tasks done in a snap. Thanks for leaving such an incredibly thoughtful review for the community!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Size
Rated 5 out of 5 stars
The Perfect Travel Companion
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
2017 Surface Pro Owner Buys Surface Go As Companion Travel Device
I have been using my Core M3, 4GB RAM, 128 GB storage Surface Pro for almost a year and NEVER feel wanting for more resources. With the Surface Dock I connect to all my peripherals ( 2 34" 4K monitors, laserjet printer, and high speed network connection with only the power connector. Windows 10 has been very stable and reliable and convinced me to evolve from a Apple-centric household to primarily Microsoft.
The Surface devices are simply the right product (if premium hardware and pen-centric applications are important for your work / personal needs). The Surface Pen works really well for note-taking and journaling. The Apple pencil is too big and drew unwanted attention in professional group meetings.
On week long trips, I travel with the Surface Pro and take the Surface Go as a companion device for use in coffee shops, and journaling in front of the TV. One Note and the Surface Pen have made transitioning to an all-digital content solution easy.
I wanted an Every Day Carry (EDC) device that integrated seamlessly with my current investment in Surface products and peripherals. The 4GB Surface Go is the perfect device to carry in a small backpack and excels at being the perfect size for taking meeting notes and journaling throughout the day. It also works well as a media consumption device (use mobile phone as 4G hotspot) or store content on multiple Micro SD cards..
One Note's ability to sync content across multiple platforms allows one to work with the Microsoft Office suite across Mac and Windows devices fluidly.
Using a nice sized Micros SD card to store all created content ensures there is plenty of space on the native device storage for applications and the Windows O/S.
When you first get the unit, perform all the updates to the O/S BEFORE you start evaluating performance and general operations. Otherwise you may incorrectly believe the device is slower than it actually is.
When traveling cross country or internationally, having the right technology to fit the task is essential and the Surface Go is powerful and flexible enough to be the right product for the job.
Update: I carry a USB-C slim powerbank in-lieu of the provided power adapter in my EDC backpack and appreciate having extra on-the-go emergency recharging power if I need it for one or more personal devices (Surface Go, Mobile Phone, Bluetooth headphones, etc.)
Thanks Microsoft
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the great compliments! We can tell you put a lot of thought into writing this incredibly detailed review, and we're glad you took the time to call out your favorite features of the Surface Go! We're delighted to hear that this highly versatile, and perfectly portable design has been the perfect addition to the rest of your Surface devices and accessories. It sounds like you're seamlessly utilizing Microsoft OneDrive to access your files from all your favorite devices. We're so glad you have found this feature useful! We appreciate you letting the community know about ensuring your device has run proper updates. This is key for an optimal experience!
Thanks again for being apart of our Surface family, we're happy to have you!
Cheers,
Jessica Surface Customer Care
Cons mentioned:
Memory
Rated 4 out of 5 stars
Almost the perfect 2-in-1. Better than expected
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I've been eyeing the Surface Line of Laptops hybrids for some time now but could never justify the price. I might as well purchase a 2-in-1 laptop with more speed and Hard Drive size. I already own the new iPad with iPencil for half the price of a laptop, but I wanted something mobile and with full Windows. In comes the Surface Go and I wanted to see if this is what I was looking for...and YES IT DOES. I did a lot of research on the Surface Go to find out about the specs and to see if it really meets my needs.
The Surface Go is exactly what I want and need...but with a few things I don't like. I initially bought the lower end model of 64GB and 4GB memory for $399, not to mention having to purchase the detachable keyboard for $99 (I didn't want to spend the extra $30 for the Signature cover) since I was getting the Arc Mouse also (another $70). I already owned the Bamboo Ink and decided not to purchase the Surface Pen. Although performance for the lower end model was great, I realized that I did need more space on it and ended up returning it and opting for the 8GB memory and 128 GB HD. There was a noticeable difference in performance to justify the extra $150. After playing around with the Go for the past 3 weeks, here are my thoughts:
Pros:
-You run FULL WINDOWS. I get Full access to my Microsoft Office which was the deal breaker. The iPad/Android versions are great, but limiting. With the Surface Go, everything I see on my laptop transfers onto my Go which is pretty neat. I can go to Starbucks and continue working where I left off, just a smaller screen.
-Performance. You are running Windows S mode and can set up to run regular Windows if you wanted to download 3rd party apps. I actually like S mode as you save on your battery life and it feels good having that kind of protection. The 8GB memory is very noticeable compared to the 4GB version, especially if you multi task or using Adobe photoshop.
-Screen: Some reviewers are not to happy with the 1800-1200 resolution, but I feel it looks great.
-Battery: Running S-mode, I've clocked close to 8 hours. You cut that in half when you turn off S-mode. Just something to think about.
-Expandable HD: MicroSd slot is found under the hinge. Tucked away and out of site.
-Speakers: two front facing speakers are found on each side of the front screen. Good sound quality.
-XBox One support: I have not done so yet, but it seems like you can play your XBox One games on the Surface Go and can connect your XBO controller as well.
Cons:
-Cost. At the end of the day I spend over $700 for the entire Surface Go experience. It can be argued that I could've bought an iPad Pro with that amount, but having full Windows was the deal breaker for me. It is costly, especially if this is supposed to be the Surface-on-a-budget line.
-Accessories: It's only been out for a month and accessories are slowly trickling in. I bought an Urban Armor Gear metropolis case and it is perfect with the Go, along with a Tempered Glass screen protector. I know more are on the way, but it is taking long. Apple seems to have all of the accessories available at day of launch.
-Apps: this is more Microsoft's fault than the Go, but the Microsoft App store is abysmal. Earlier this year they stopped supporting the Kindle App for new downloads. I'm able to use Kindle on my laptop but not the Surface Go. Also, there isn't a Google Play app for you as well.
Overall I am really happy with the Surface Go. I am using iTunes on it and full Microsoft Office. I like the mobility that it provides me and can use it either as a tablet or computer. Just a few things I wished they were able to do, which is why I did not give it the full 5 stars. It is indeed the almost perfect 2-in-1 in my opinion.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're ecstatic that you're loving your Windows 10 experience in combination with your recent purchase of the Surface Go! This is a great device for taking your projects with you on-the-go. With your Microsoft OneDrive account, accessing your files in the cloud is a breeze, allowing you to switch between your favorite devices with ease. Thanks for leaving such a detailed account of your experience so far. This is really helpful for those looking into our most portable design ever.
In regards to the kindle app, you may be able to download the PC version of the app from Amazon's website. However, you may need to switch out of Windows in S mode in order to do this.
We're thrilled you're loving your experience so far. We're sending your input up to our team. Thanks again for going above and beyond with this review!
Cheers,
Jessica Surface Customer Care
Rated 1 out of 5 stars
Can't really say!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tablet was an open box item and it dropped as soon as I brought it home so I haven't used it. The other 2 items I wanted to return but they said I only had 15 days which I wasn't aware of! So long story short it's like throwing $300 out the window! The customer service woman was borderline rude so I have vowed to never shop at Best Buy ever again!
No, I would not recommend this to a friend
Pros mentioned:
Portability, Size, Weight
Rated 4 out of 5 stars
So far impressed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have an older model iPad and was looking to update to a new model. The new iPads are just a bit faster and lighter and use the same mobile OS as my older iPad. I was looking for something that runs a none mobile OS plus can run the full Microsoft Office Suite in a compact form.
To be frank, I was never a fan of Microsoft Windows especially Windows 10 which to me is just too cluttered but Apple products have become just too expensive for what you get. A friend recommended Surface Go and I read many online positive reviews. I went to the Best Buy store and tried the Surface Go out and actually liked it - especially the size and light weight. I went ahead and ordered the 4G/64G model with the keyboard and pen (black pen was $10 cheaper on sale). I plan to use the Surface to write resumes, take a few online courses, surf the web and go on a few social media sites - no heavy work.
I've had the Surface Go for a little less than a week now and have used it everyday. Its not super quick but its no slouch. Its handled work documents, excel spreadsheets, online courses with video with zero problems, no freezing, no lock ups, no lag. Very responsive using the pen and the attaching keyboard. You can also add a mouse too. Easily connects to WiFi and Bluetooth. It also super portable. So far, I'm very happy with it and actually impressed.
The reasons why I gave it 4 stars are the following: 1) can get costly adding the keyboard and pen. 2) Microsoft app store is well horrible actually dismal. 3) Windows 10 still cannot compete with Mac OS in terms of ease of use and simplicity.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for taking the time to share your Surface Go experience with the community. We're so glad this has been a great fit for you so far. We're very proud to offer our customer big productivity all in this beautifully packaged lightweight design. We appreciate you sharing your honest feedback as we are constantly striving to listen and respond to our customers needs. We hope you continue to love all Surface Go has to offer.
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Portability, Size, Speed
Rated 5 out of 5 stars
One of my favorite Surfaces so far
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had the Surface RT, Surface 2 RT, Surface Pro 3, and now the Surface Go. I use the Surface Pro 3 for work and the Go as my personal surface for reading comics, watching Netflix, and doing some work. The portability, size, weight of the Go is great. Even with a protective case it is still light and thin. Speed is good. Don't let the specs fool you, it is fast and smooth. Great for entertainment and work.
I would recommend this to a friend
Pros mentioned:
Keyboard, Speed
Cons mentioned:
Memory
Rated 4 out of 5 stars
Best tablet for the $$
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the Surface Go to use primarily as a tablet and while I'm puzzled why certain apps do not exist in the Windows 10 store, I'm overall very happy with the purchase. I also "upgraded" mine from Winodws 10 S to Windows 10 Home (for free via Windows Store) to allow non-Store programs . I do also use it in "PC" mode when I need to do more "computer-y" things (i.e. look at something for work; troubleshoot my network, etc.). So, in my mind, having the flexibility to run as a "full computer" is very desirable. Also, if my primary laptop fails/is on the fritz, then I can easily use this for work. The keyboard cover is adequate (probably the best/one of the best experiences with keyboard on a tablet) but overall, I did buy a Lenovo USB C hub to give me all of the connections I need for full keyboard, mouse and even gigabit ethernet. So if using for work, I would highly recommend getting a good USB C dock/hub. I also use it to stream Xbox games within the house (i.e. when both TVs are in use) and it works relatively good for that. In the end, another brand tablet can't do all that I currently use my Surface Go for so IMO, it's the best tablet for the $$. I'll also say that it's plenty fast enough for browsing and office (i.e. general work type stuff) and I also have not run into any major slowness or memory issues (I have the 4GB/64GB version). However, if you are a true power user that has a lot of programs running concurrently, you should either get a Surface Pro series or a Surface laptop (or other small laptop). I rated it 4 stars due to still missing apps that are on every other platform (Amazon video, etc.).
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing this incredibly detailed review with the community. We're thrilled that you decided to give the Surface Go a try, and that it has been a great fit for you. If you're interested, we also offer our customers the Surface Dock, which includes 4 additional USB ports, 2 mini display ports, a gigabit Ethernet port, as well as a 3.5mm audio input. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
We hope you continue to enjoy this small but mighty machine!
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Keyboard, Portability
Rated 5 out of 5 stars
Excellent device for basic tasks
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Performance has been very good even after a year. Just dont have high expectations from a basic device.
Focus is on portability and getting basic tasks done.
Battery life is very good.
Surface keyboard is essential.
I would recommend this to a friend
Pros mentioned:
Portability
Rated 5 out of 5 stars
Wayyy better than expected
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I work full time and I’m full time in school. I’m also a father of two. All of these means that my time is full and my arms are full. This tablet/laptop combo helps relieve both. I got the cheapest version of this device. If you read anything online about this device, they will say it’s good, not great. I disagree. It’s great. It is small and portable, so I don’t have to struggle to lug it around. It is also affordable. On top of all of that, it performs very well. I can do everything I need for school, as well as everything I need for work. At my job, I am in charge of financial return. This means I am using this computer all the time for spreadsheets and building reports. As if all of that wasn’t enough, I downloaded Minecraft and it runs beautifully. Five stars for sure.
I would recommend this to a friend
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Small computer but very reliable
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the surface Go 4GB RAM and 64GB storage. My experience in these few days has been very positive in terms of speed and little weight. Although I gave it back, I just bought it directly into Microsoft by the Christmas offer of free keyboard. I am SAP consultant, So I installed SAP Logon 7.4 and I do not have complaints of speed. I installed an old MS Office (Office 2007) and the speed feels incredibly well. I do not use it to have multimedia content so the 64GB are enough for me. Anyway I have a micro SD card with my backup of previous years (work documents). Best mini computer ever.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for taking the time to tell the community about how you like using your Surface Go. We're thrilled to hear you're loving the uniquely portable design in combination with the remarkable speedy performance. We're also glad to hear you're taking advantage of some external storage options to add to your experience. We hope you continue to enjoy all Surface Go has to offer!
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Portability
Cons mentioned:
Ram
Rated 5 out of 5 stars
Absolutely worth it!
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So, for those of you looking at this review, let me tell you. I was a little weary to buy this because I was afraid it wasn't going to be able to do everything I needed. Well, that was wrong. It has been incredible; I got an SD card and make sure to save most of my documents and pictures to so it doesn't slow down the RAM. I use this device to input data (I cant remember the application I used but it was the beefed up version of excel...at least that's what it reminded me of). I use it for work to draw up estimates (both literally and figuratively). You wouldn't believe how handy it is when you run a handyman service business and need to draw up the dimensions of a basement that needs to be finished out while also price checking at local hardware stores! If you're on the fence, I can say with 100% certainty that it won't let you down.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
Thanks for sharing with the community some fantastic feedback on your time with Surface Go! We're absolutely thrilled to hear your Surface has been helpful with your business needs, and that its been easy to take with you on the job. We're confident this feedback will help others who are looking for their perfect device, and we hope you continue to enjoy!