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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 50 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 5 as lightweight and easy to use. They appreciate its compact size and powerful performance. However, some customers have experienced issues with the screen, such as difficulty opening or unfolding it.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 50 reviews
  • Pros mentioned:
    Performance, Screen size, Speed

    Rated 5 out of 5 stars

    Digital nomads dream device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. This is my third one. I recently upgraded with not speed and memory. Love the light weight, durability, touch screen, and large screen. As someone who travels a lot and works from around the world, it is a perfect tool for a digital nomad!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Windows Surface Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and ease to use, the slim line design travels well.The speed handles all the Office demands that it’s been given.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed, Weight

    Rated 5 out of 5 stars

    Excellent, lightweight, and fast.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Excellent, lightweight, and fast. Few machines come with those details in a single machine. I love it and recommend them because they are durable."

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MS Surface 15" Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup! Having MS OneDrive storage already made it a breeze to set up my new laptop. The instructions were simple and I had it done and ready to go in about 20 minutes. This MS laptop is super fast and the metal vs. plastic casing is much sturdier than my old HP Envy 360. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Successful Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Surface Laptop 1 to this one and have been pleased. The 15" screen took a little getting used to, but the speed, improvements to keyboard, and overall smoothness of the system made this upgrade well worth it. Excited to use CAD and other complex software on here.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    HIGHLY RECOMMENDED FOR COMPUTER SCIENCE OR RELATED

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. Best computer I have ever owned. I major in software engineering and cyber security. I can run multiple virtual machines multiple windows with multiple tabs and the performance is not hindered at all. HIGHLY RECOMMEND

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast and powerful. Quick startup. Plenty of storage. You can’t go wrong with this one. Using it for graphic design and it handles the programs and large files easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lab top review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just refer one of my friend to buy it and from all indications he really likes it due to the touch screen application on it is really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great slim laptop. Runs cool. Good battery life. This is my second surface laptop and would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy on and off. No fan noises. Display of visuals is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop super lightweight nice screen and battery lasts a long time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product, battery, and device. light and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop! Plenty of performance and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Trusted and Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop that handles a mild workload well. The tests that I have put it through so far are not greatly extensive, however it has done very well with video trainings, meetings, emails and other miscellaneous tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is thin and light, without compromising speed or performance!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 4 out of 5 stars

    New Era

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm old school so it's going to take me a while to get used to the new type of laptop/system. I love the touch screen and how lite it is.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable and quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased another name brand of computer from a different source and had consistent problems. I returned that computer and purchased this one. I am extremely pleased with how it runs. Good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid build quality and speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These laptops have been great for our department. The build quality, speed, and overall aesthetic met our expectations. Additionally, the black aluminum doesn't attract fingerprints as much as I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I use it mostly to create documents, make video conferences and use several web base app at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works brilliantly. Seamless transition from my prior surface. The 15” screen is worth the extra weight

    I would recommend this to a friend
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