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Customer reviews

Rating 4.5 out of 5 stars with 27 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers are pleased with the improved battery life and usability of the Surface Laptop 5. They appreciate the thin design that makes the laptop lightweight and easy to carry around.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Rated 5 out of 5 stars

    The best laptop ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision I ever made is buying this laptop. After a year, it still looks perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! Fast and great for my school work! Thin and durable material!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Laptop 5 - 15" Touch-Screen Orde

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order came in quick enough, and the product was as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portable
    Cons mentioned:
    Memory

    Rated 5 out of 5 stars

    Slick PC

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a gaming laptop but I wanted something more portable. This fits the bill perfectly. It’s light and thin, and the battery life is quite good - I only charge it every 2-3 outings now, and I no longer have to bring my cord along to the coffee shop or find a table with an outlet. It’s the ultimate freedom. Note: I suggest you get 16GB of memory at the least. 8 just doesn’t cut it in Windows 11.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Better capability

    Rated 4 out of 5 stars

    Solid, but not ground breaking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to the 4th Generation, but the performance does seem better. Great quality screen/display and I continue to appreciate the slim profile and light weight. Battery life does seem to be improved.

    I would recommend this to a friend
  • Pros mentioned:
    Fun, Usability

    Rated 5 out of 5 stars

    A productive and fun product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether for work or pleasure, each time that it becomes necessary to purchase a new computing device, I iimmediately become once again one of those proverbial kids visiting a candy shop. Each buying cycle, one after another, available products are reviewed and compared. This time as in previous times, my new assessments have concluded with a familiar yet obvious choice. Happily that choice comes with an understanding that my desired product purchase solution which will provide guaranteed stability, useability and fun, the things to which I've become accustomed 'spoiled', can be found once again with Microsoft and everything I required and wanted this time was to be found in the MS Surface product line. Microsoft, thanks so much for being there once again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Usability

    Rated 5 out of 5 stars

    Amazing Computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Very easy to use. Long lasting battery.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great Surface Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great Surface Laptop from Microsoft, upgraded to an 12th Gen i7 processor, Build quality is excellent with a sloid block of aluminum, nice Pixel Sense display, Comfortable keyboard and trackpad, Great addition with Pen and Touch input, somewhat expensive. But overall worth the money

    I would recommend this to a friend
  • Cons mentioned:
    Screen weight

    Rated 4 out of 5 stars

    Solid laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for school for the last couple of weeks and so far its a great laptop. I only have 1 gripe, the screen half of the laptop is a bit heavy so the angle doesnt always stay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this laptop but it wasn’t quite the right fit for a college student who needed something with good amount of storage and to not be slowed down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Windows machine.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short and sweet. Excellent laptop for a Microsoft PC. Bought this for wifey who wanted to try MAC but never had a Mac so was quickly getting frustrated with the Mac UI. However after attending a quick tutorial session at an Apple store decided overwhelmingly do stick with the Mac. Nothing against this laptop because after having it for a couple of days it's definitely a high end excellent laptop for a power windows user.

    I would recommend this to a friend
  • Pros mentioned:
    Usability

    Rated 5 out of 5 stars

    Great design and overall great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks aesthetically pleasing and works great. Thin design makes it lightweight. The quality of the hardware is top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Supervisor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, battery longer life and program ruining faster

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and works great and very slim to carry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light and versatile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some compatibility issues with printers, but other than that, all good. Light and versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft Surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd surface laptop I've boughten from the Harahan store. Checked availability on line and the young woman who helped me was superb. I hope you give her a raise - she's a keeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great customer service. And the website was also quite helpful. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love It

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would see a normal black laptop, But it is sleeeeeekkkkk as Hellll. I loved it. I gifted it to my boyfriend and he loved it too.

    I would recommend this to a friend
  • Cons mentioned:
    Small trackpad, Static popping sound

    Rated 2 out of 5 stars

    good computer but mine was messed up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen and keyboard are nice but the track pad is really small and mine had a static popping sound anytime i turned on the computer or restarted it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer! Best one I have ever had. Wonderful Geek Squad assistance!

    I would recommend this to a friend
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