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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 45 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the Surface Laptop for its lightweight design. Many customers commented on how the laptop is lighter than expected and easy to carry around. The laptop is also sturdy and feels well-built.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Pros mentioned:
    Battery life, Performance, Screen quality

    Rated 5 out of 5 stars

    Best Laptop for Office work!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and tried several latest laptop models, including the MacBook Pro M4 Pro, Samsung Galaxy Book5 Pro, and Dell XPS 9440, but none provided the same experience when using Microsoft apps in Office 360. I don't edit videos or pictures; I mostly stream videos. This laptop is perfect for me. High Quality and looks beautiful. If you're looking for a laptop for office work, this one is ideal. It's great for streaming videos too, with excellent battery life, screen quality, performance, sound, touchpad and keyboard. No issues with apps compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Microsoft Surface Laptop Copilot+ PC (7th Edition, 15”) along with the Thunderbolt 4 Dock, and so far, it’s been a great setup. The laptop is fast, quiet, and has great battery life. The Snapdragon X Elite processor handles everything smoothly, and with 16GB of memory and a 1TB SSD, there’s plenty of space and speed for what I need. What I Like: The 15” touchscreen is sharp and responsive—great for work. Battery lasts a long time, way better than most laptops I’ve used. Runs quiet and stays cool, even when I have a bunch of things open. It’s lightweight and looks sleek, so it’s easy to carry around. The Thunderbolt 4 Dock is super convenient, letting me plug in multiple devices without messing with a bunch of cables. Final Thoughts: This is a fast, reliable laptop with a great screen, long battery life, and solid performance. The Thunderbolt 4 Dock makes it even better by adding more ports for easy connectivity. If you need something powerful for work, school, or everyday tasks, this is a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from a surface two, and it was a no brainer. All applications run seamlessly with more than sufficient ram. Light weight and sturdy feel with the best feeling keyboard perfect as my work/personal portable workstation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I'm Still Learning It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I guess it's Ok so far. The mouse pad has been an issue with the right click. I called Geek squad and the work around was to click using 2 fingers. I'd prefer not to have to do that. Then I can seem to find where my files are and my downloads don't go to the folders I need them to automatically. I have to manually take and place them in a particular folder each time I download something. Plus, making new folders is weird. I plan to call Geek Squad again about these issues. Why does it only have one USB port?

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Clear screen. Light weight laptop. Love multiple screen options.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality

    Rated 5 out of 5 stars

    Retired

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Microsoft Surface is great! It is faster, the screen is very clear and love the fact it is easier to read my input due to larger screen. The only thing I do not like is the time it takes to find the cursor when typing. Other than that, is a big improvement over my 2013 Surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device with outatanding battery

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is exactly what you would want from one. Snappy performance plus an all-day battery. The haptic trackpad gives it a very high-end feel, and this thing is so lightweight you'll forget you have it if you're carrying it in a bag. The charger is also magnetic, and for anyone who has broken a charger port before from it either falling or forgetting it's in when you pick it up, no more, this thing will disconnect in either situation without damage (accidently already tested). I know lots of people talk about compatability issues with ARM processors as they are just becoming widely used, but so far for work and school, I haven't encountered any. Just don't buy this expecting a gaming laptop, as that's not what it is. Before buying, I suggest talking to the geek squad to make sure you're getting what you need. They have been extremely helpful to me anytime I've had questions. In my opinion, this laptop is a 10/10. I would strongly suggest getting Geek Squad Protection, too, saved me in the past and is currently saving me right now by fixing a 6 month old dropped laptop. You never know if you'll need it, but trust me, it's a lifesaver when you do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A dream come true

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment for a laptop. Light and has everything you need to work/enjoy at home or traveling. Lots of capacity to perform at home or work.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Really like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    enjoy my new computer. It has many features that I'm learning to use. I was used to Publisher to put out a church newsletter and now I have to figure out how to do that as easily using these programs. It is a much lighter laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surface outlasts and keeps on kicking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with Microsoft products. This is our third surface purchase. The original surface book from 12 years ago is still running like a champ. I found myself in need of a personal PC and could not be happier with my surface laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    GREAT COMPUTER, SLIGHTLY MISLEADING

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great computer so far with little to no compatabitiy issues and/or easy to find downloads/patches for any compatibility issues. It has has the best battery life of any laptop I’ve ever used, yet I can’t fully give this laptop 5 stars because I was led to believe it could function reasonably well as a gaming laptop. This couldn’t be further from the truth, for a majority of a my steam games fail to load and/or are corrupted/unplayable. This issue even reaches into the Microsoft store with some games like Minecraft failing to ever load.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great for home and work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a wonderful addition to my home and work. Easy to set up on my own. No concerns about scratching the screen. Very responsive touch screen. When there was an update download issue, with a little bit of reading finding and using the restoration functionality worked wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Love my Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was worried when I went from a 17" laptop to a 15" but this is a great size and very happy with the purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceptional product thus far.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been an exceptional product. There was an easy setup, and it allowed me to immediately return to business as usual after my previous laptop decided that it no longer wanted to work.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good for work & home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been almost a week, and I love it. Feels slim, lightweight, and feels elevated. Perfect for my everyday work and personal tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer has been good it strats up alittle slow and download speed is slow also but other then that its good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous computer. Light, easy to transport and is a workhorse!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing computer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer, it is fast and get works really well multitasking

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin form factor. Battery lasted as long as I expected and so far the elite snapdragon supports all applications I use.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Very happy with this laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my daughter, who has been using it for work and also to watch videos and movies. She loves it! It’s fast, doesn’t glitch, and the display is clear.

    I would recommend this to a friend
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