Customer Ratings & Reviews

Very reliable and high quality computer. The screen has very good color and resolution. Overall satisfied. The USB port is having some issues.

This Surface Laptop is the best laptop powered by Windows you can get today. Amazing build quality, awesome battery life, exceptional Performance on battery with no huge perfermance deficit compared to plugged in. My only wish if it has OLED screen options like Surface Pro 11.

I have had my new Surface Pro for several weeks and found it to be an excellent performer. The OLED display is sharp, and the Snapdragon processor is very fast especially compared to my previous Surface Pro. My only disappointment is that I have several apps that won't install because of compatibility issues with the Snapdragon ARM processor. I have contacted a couple of the companies in that regard, and they informed me they are working with Microsoft to hopefully address these issues but no timeframe as of yet.

I like everything about Surface 7th edition, battery life, screen size, 1 TB storage size, speed, sound, facial recognition, processor, etc. But there are many other challenges too. Because this laptop has the latest Qualcomm snapdragon and ARM processor, it doesn't have many useful apps that I used to have with my Surface 3. I can't install the Adobe Master app package, citing an incompatible issue. I doubt I can install other virtual windows like Linux or iOS. It doesn't support the Pali Keyboard or Chakma Keyboard I used to have on my previous Surface laptop. I still like this laptop but I would've tried the AMD Ryzen AI 9 processor instead of Snapdragon, which will be more compatible with Windows software and applications. Adobe still doesn't have a compatible version, prompting me to think about whether to keep this laptop or wait for a new ARM compatible version of windows applications.

I needed a laptop for school mainly. I do a bit of coding and wanted to start a bit of video editing but haven’t had a chance. I know realistically this isn’t ideal for either but coming from a person who is tired of the heavy laptops as well as an expensive laptop I figured of settling with this. Honestly it’s not bad I love the size and basic color of it. I wish the keys were light up so I can use it more in the dark but it is what it is. I have sweaty hands so it doesn’t leave minimal prints.

I’ve been wanting to buy a Microsoft laptop for years, finally bit the bullet. Got it for my wife as a Christmas present, she’s thrilled. It starts quickly and holds a charge for hours. Great product.

The new Surface Pro Laptops are so nice. I have been a Dell person for a very long time. I am in IT and try out a lot of different laptops. But this laptop tops the Dells. I have already bought another Surface Pro for work. We will be buying these Surface Pro's from now on. Must buy!!

Great device. Great battery life. Clear and vibrant screen. Traded in my MacBook Air and don’t regret it.

The product is much faster than I imagined: It meets all my PC needs. Was looking for as PC upgrade and the Surface Laptop was a wonderful choice. Fast, sleek, with Windows 11 installed and Co-Pilot access it does it all! Had to wait as it was selling so fast there was no inventory but it was worth the wait,

So far it's great! Fast, does everything I want and has few issues. Battery life is amazing, all day web surfing and 6-8 hours zoom/heavy use.

Nice feel and the AI is great! The screen clarity is fantastic.

Thrilled with my new laptop and monitors. Excellent performance and graphics

I really like this laptop! This is my 3rd surface that I've had. I got the largest ram possible in this model because I do alot of photo editing and Lightroom runs very smooth on it. I will say when I first got it the mouse track pad had issues and I almost returned it but then I procrastinated and magically it started working properly. An associate at Best buy said this is a common issue with all surface pads that I probably just got lucky that it didn't happen to the others. I also really like the sleek matte black look its very minimalist while having the macbook air look. I also really like the copilot feature.

Very nice system could use more peripherals to make adding monitors or other devices easier

This laptop was recommended by a friend. Best Buy had the best price and delivery was prompt

The laptop has been great thus far and Best Buy made the whole online purchasing very easy. I received the laptop very quickly and am very happy with the purchase thus far.

Absolutely love it! It’s sleek, the keypad feels really nice. The camera is great and it’s slim and not too heavy. The battery life is also great. I charge it maybe 1x a week with moderate use throughout the week for my part-time remote job.

I decided to get this laptop because I was excited that Windows had finally made a system that competed with the MacBook. However there are several issues that caused me to regret my decision. The first issue the screen or just the background of the screen would go black sometimes without warning. Second the USB port would stop working randomly and I would have to reboot the entire computer. Third the trackpad would randomly redirect the cursor to locations while typing with no input even when on and external keyboard. Other than those problems I didn't have it long enough to experience anything else except minor key unresponsiveness. It did function as intended in every other regard solid performer for rudimentary tasks but struggles with anything heavily graphics oriented.

I love the laptop; it is so fast and responsive, and the service at Best Buy was awesome. Super quick pickup.

Love this PC. Especially coming from a old Mac Book.