Customers praise the Surface Laptop Go's ease of use, compact size, and lightweight design, finding it perfect for portability and everyday tasks. Many appreciate its affordability and touchscreen functionality. However, some users express concerns regarding battery life, performance limitations, and the storage capacity, particularly with the lower RAM configuration.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 557 reviews
Cons mentioned:
Memory
Rated 5 out of 5 stars
5 stars.changed all of my electronics to Microsoft
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Returned my two week old HP pavilion i5 256 gb with b/o audio. It was the best laptop I thought existed. If it tells you anything at all. I downgraded in memory. Amd purchased an external hard disk drive for memory. And with the frew 15 months of Microsoft office 365 It includes Microsoft one drive cloud storage of 1 TB per person, up to 6 people on your account receiving 1 TB EACH. It even includes Skype. I just changed everything from Playstation 5, to my girlfriend's laptop. And even started to change my phone's from note20/note9 to the Microsoft duo. Which gets android market place & Microsoft app store. This laptop even feels just picking it up & typing o keyboard. That it is higher in quality, Its truthfully the best in quality ive witnessed in a laptop
I would recommend this to a friend
Pros mentioned:
Touch screen
Rated 5 out of 5 stars
Awesome
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very slick and the color looks so nice. Very easy to use and the touch screen is a added bonus.
I would recommend this to a friend
Pros mentioned:
Touch screen
Rated 5 out of 5 stars
Surface Laptop Go
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this laptop for my 16 year old high school junior. So far he is very happy with all the functions this computer has to offer. The touch screen is one of his favorite. My 7 year old has used it fir her virtual class and she really likes it too.
I will be purchasing a second one soon.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello Andrew,
We're glad that Surface Laptop Go fits the needs of the high school student in your life. We're glad that he's happy with its power and performance. Thank you for sharing your experience; we hope your family continues to enjoy using Surface.
Cheers, Chuck Surface Customer Care
Rated 5 out of 5 stars
Great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely wonderful!! I was in search of a new laptop that's lightweight, advanced and capable of handling spreadsheets and websites. Long battery life and touch screen are bonuses that have come in useful for me =o)
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 2 out of 5 stars
Sometimes you do get what you pay for :(
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was positively thrilled when my Microsoft surface pro laptop first arrived, it was love at first sight! It's small and sleek design makes it ideal for remote workers on the go and the quality for price was unmatched. I have found the device incredibly user-friendly and it had exceeded my expectations up until today. After exactly one month of careful use I have begun to experience random screen glitching while I'm typing or in the midst of a virtual meeting that completely distort the screen. Unfortunately I was unable to afford the additional coverage after warranty via geek squad and apparently last week forfeited my eligibility of returning this product.
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6
Rated 5 out of 5 stars
Good alternative to the mainstream brands
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was skeptical about buying this laptop. I have never owned a microsoft laptop or heard or anybody having one. Well i am pleasantly happy with my purchase! This is a great laptop for students or someone who just wants a good, realible, fast laptop. The build quality is good and the keyboard is so quiet and easy to type on, I love it! I thought it was weird that it didn’t have any speaker grills (the sound comes out the keyboard) its very loud and clear, perfect for music or watching shows on netflix. The screen is also pretty bright and vivid in color. Love this little laptop!!
I would recommend this to a friend
Rated 5 out of 5 stars
Amazing laptop
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
amazing laptop im really impressed with how smooth things run. the price was also a plus for me. perfect laptop for work and school!
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 5 out of 5 stars
Worth it
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love it, everything is in it. Light weight. Easy to used.
I would recommend this to a friend
Rated 4 out of 5 stars
It has its goods and it has its bad
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good for everyday use. If u plan on video editing with it, it’s a no go. Any heavy software projects need to be done on a processor of i7 or higher
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Rated 5 out of 5 stars
Yee haw
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this laptop! Great laptop for travel & on the go work.
I would recommend this to a friend
Rated 4 out of 5 stars
Good computer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product, face & finger id won’t work though..
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 4 out of 5 stars
Microsoft surface laptop Go
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great computer especially for university students. Its great for homework and very light weight. Love that it is portable and slim. Overall love the quality!
I would recommend this to a friend
Pros mentioned:
Ease of use
Cons mentioned:
Ram, Storage
Rated 4 out of 5 stars
Good, but not for everyone.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A number of folks have expressed concerns over the low amount of ram and eMMC storage. These are perfectly valid concerns, but you're kinda missing the point as well.
This is intended to be a basic computer that nails user experience, and honestly it does that perfectly. For instance, my grandparents would love this machine. It doesn't have more than they need and it's infinitely better than what they have.
Sure, for most people it would probably be wise to invest in something with a bit more ram, maybe upgradable storage, maybe a nicer processor. But for the right person, this is plenty. If anything, it encourages your loved ones to back up their important photos and documents in the cloud or a dedicated drive because of the, well, slow and limited storage.
Again, for the right person who just wants a laptop that feels great to use for some basic office work, this is great. The cooling is surprisingly good and it's gonna chew through whatever excel documents you throw at it for certain. Screen is awesome, trackpad is smooth, keyboard is responsive.
I would recommend this to a friend
Cons mentioned:
Battery life, Performance
Rated 4 out of 5 stars
Dell Touch Screen
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has been a great computer. Battery and charging have been the only issue. Sometimes if runs a little slow, but love this computer.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed, Weight
Cons mentioned:
Battery life
Rated 5 out of 5 stars
My birthday gift!
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was searching for a new laptop after my old one's battery went kaput. Given that I am currently working from home, I wanted to get something that was easy to move from one area to another. That had good processing speed and reasonable storage. I wanted to purchase a Surface for awhile but really felt the price prohibitive. When I saw this and saw the price, I knew this was my chance. I haven't looked back. It's multi functional. It is so easy to use and it's fast!so light weight too so I can move with ease if I have too. The only issue I've had is connecting my Bluetooth headphones. They are Apple and that can be it. I won't hold that against this little powerhouse since it checks all the boxes for me.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello – Thanks for sharing! We hope it continues to serve you well. Cheers, Erica Surface Customer Care
Pros mentioned:
Speed, Touch screen, Weight
Rated 4 out of 5 stars
Cute!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Okay, to start, I’m not a tech person. I needed a computer for my business that I’m starting up. This has the S Mode, which means I couldn’t do Zoom. To be fair, I didn’t read all the details before purchasing. However, this is a good laptop. It’s fast and light. I didn’t want something that was huge and heavy like other laptops. I’m a little behind all the tech advances, yet I was able to understand and work this device. Plus, it’s touchscreen. My only complaint is that I wish it had two USB ports. Other than that, this would be good for a kid in school or someone who just needs a simple, inexpensive computer.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
Thank you for sharing your experience with your new Surface Laptop Go! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.
Cheers, Chuck Surface Customer Care
Pros mentioned:
Touch screen
Rated 5 out of 5 stars
Laptop surface go
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is touch screen and good for students i recommend this laptop for anyone that is a college student.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed, Weight
Rated 5 out of 5 stars
Love this Laptop::
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my son to use for college as he really needed it. It still works great and the battery really lasts a long time. Very simple and easy to use,it's also very light. The outer finish is also great and good feel,the processor is also very fast and the wifi connection is also on par. The display is also great no dead pixels as of this writing,I do suggest getting this laptop as it rocks for college students of just work.
I would recommend this to a friend
Pros mentioned:
Ease of use, Size, Speed
Cons mentioned:
Storage
Rated 5 out of 5 stars
LOVE ITTT !
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love love love this laptop. I got it for school and it works amazing ! So fast, and so easy to use and it’s such an amazing size especially for school. My old laptop was too clunky and big and was more of a gaming laptop I guess. I used to play sims on it all the time. This laptop unfortunately does not have much space for games such as the sims so i would say get an sd card…but other than that this laptop is amazing.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi – Thank you for sharing your experience with your new Surface. We’re delighted to hear that Surface Laptop Go’s lightweight design is a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care
Rated 5 out of 5 stars
Touchscreen laptop
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this laptop is very easy to carry on the go . The touch screen is so dope
I’d choose this over a MacBook any day!
The pricing is soo affordable !
I use this for school and it’s incredible!
This review is from Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 4GB Memory - 64GB eMMC - Platinum