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Customer reviews

Rating 4.6 out of 5 stars with 2586 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Surface Laptop Go's ease of use, light weight, and compact size, finding it ideal for portability. Many appreciate the responsive touchscreen and generally positive performance, although some note the fan can be loud at times and the device may get warm. The battery life is also frequently cited as a positive. While storage capacity is a concern for some, others find the price reasonable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,586 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overall love this laptop and it is sooo easy to use. I’ve been having it for about 2 years and it still works brand new. The charge also holds up. It’s not bulky it’s just right!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Lightweight, easy and reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It’s very lightweight and easy to use. I started college courses online and needs something inexpensive and reliable and this has been that for me.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard light

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it’s good but I can’t believe the keyboard doesn't has light .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Definitely worth it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It’s super lightweight and easy to manage. I like the finger print access as well. It’s also really sleek looking. I would recommend this laptop to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly enjoying this laptop. It’s lightweight and so easy to transport in my backpack. It stays charged long enough to complete multiple tasks. Truly satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 5 out of 5 stars

    cute fast efficient

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this laptop, at first I thought it was kind of small but honestly I think its just right. I take it with me everywhere, its fast and efficient. I've had it for 2 years now and I haven't any any issues at all. Its the perfect rose gold color and I would buy it again. 2 things I don't like is it doesn't have an hdmi connection but you can just buy one of those adapters. second thing is I think would make this laptop perfect if the keyboard lit up, because sometimes I work in the dark but either way I love this one and the pink color is what makes it so cute!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as my college laptop and i really enjoy it for that use. Its great for homework, general web browsing, and video streaming. However for playing video games, i use a different device that is a bit more powerful. But I enjoy the this laptop more when watching shows or movies, as the volume gets pretty high for a laptop. Definity great for portability, super light weight!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love it! Great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer convenient great for my college work love the touch screen easy set up

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Reliable and Reasonably Priced

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quality, reliable laptop. I don't do much other than use it for video calls, streaming TV/movies, or using Microsoft Office, but overall it's a solid laptop that allows me to do all of the above with ease and for a very reasonable price. My only complaint is the fan can be quite loud when I'm on conference calls, but I suppose that's most laptops? Also not a tech person so I cannot speak to the normalcy of that.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    We love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got it yesterday. It was very easy to set up and my 7 year old daughter loved it. She got to pick a color she liked. Its nice and small so it fits in her hands well. It also is very lightweight so she can handle it. It has such a nice and clean look. She took it to school today with a big smile and very proud. Her school issued laptop only works sometimes, but now with this she can be successful. We did choose the 3 year warranty just in case there is any Opps moments. Pros. She loves the pin code and fingerprint button. She loves the color, ( so light) size and style. Easy for her to use and set up with Cortana. The whole thing is so smooth, the keyboard buttons SO Nice. etc. Has a built in fan so it will stay cool. Great battery life and fast charging. Cons. No face sign in. Charger cable comes of easily until you learn it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Adam,

      We're thrilled that your daughter loves her new Surface Laptop Go for school work. It's great to hear that it's compact design makes it easy for her to carry and use, too. Thank you for sharing her experience; we hope she continues to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    5-month review.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my wife a few months ago. Wanted to make sure I let some time go by before leaving a review. She's a big fan of this computer. Great color, very responsive, fast, good battery life, thin, and lightweight. Did a lot of research before buying so I knew to upgrade from Windows 10 "S" to regular Windows 10. Only two cons : No backlit keyboard Only one USB A. The second one is USB C. Since I knew these two cons going in, Not taking a star off for it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Juan – Thanks for giving us your honest feedback. We're glad that your wife is a fan of the color, battery life and lightweight design. We hope it continues to serve her well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Touch screen

    Rated 4 out of 5 stars

    Nice addition to the Surface Line-up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to see Microsoft announce this laptop. I have the Surface Go, Surface Pro 6, Surface Pro X and Surface laptop. I really like Surface devices. The quality and design are great. This laptop delivers on size. It’s very light and portable. The performance is great. I really like the Touch ID. It makes logging in with the instant on feature a snap. The keyboard is really good. The bottom is a rubbery material which is ok for scratching. Overall I really like it but... the screen. They cut back on the resolution. If you aren’t use to other Surface screens you might not notice. However, if you are used to Surface screens on the rest of the line-up you will notice that this one has a lower resolution. Text on the screen is not nearly as smooth and crisp. It’s disappointing. I know they are marketing this as a budget machine but at $699 it’s not really that cheap. OIverall, I’m please with the speed and size. The new Ice Blue color is really sharp looking. Great keyboard (not backlit) and trackpad let down by a lower-end screen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're thrilled that the speed and size of your new Surface Laptop Go fits your needs. We're glad that you're a fan of its security features and keyboard, too. Thank you for sharing your experience and feedback; we hope you enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Easy to travel with & durable

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hd this laptop for a while now and have enjoyed it! Works really good for school and is lightweight so it makes it easy to travel with. I dropped it by accident a few times and still works perfectly! would recommend. It does over heat if you charge it while using it and may make some noise but over all still a great laptop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Best laptop I have ever owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best laptop I have ever owned! it runs so smoothly, and I love the fact that it is touch screen. Better than the tablet with the attached keyboard because that one It has the functionality of a laptop & tablet due to the touch screen. Have owned it for a year now and I have had zero issues. This is definitely my new laptop, when it starts to deteriorate I will definitely purchase a new one

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It is the perfect size! I also love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    An almost flawless little Laptop that packs a punc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best surface product currently on the market for the average consumer. It packs some very respectable power with it's isolated I-5 Processor, it's 8 GB's of Ram and its 128 GB SSD. I am going to give this product a 5/5 not because it is perfect because it isn't but it almost is and it leans more towards 5 stars than it does to 4.5. The only two things that I would change about this surface laptop are the inclusion of a back lit keyboard because although it has an excellent quality keyboard it is unfortunate it is not backlit, however it is definitely still a very useable and respectable keyboard, and secondly I think that if they added a higher resolution screen of at last 1920 x1080P, it would make this laptop pretty much flawless. The display is still very respectable and looks better than average but more resolution never hurt anyone. Overall I love this computer much more than the Macbook Air I previously owned, and it cost me almost 400 dollars less. An excellent purchase for someone looking for the mac-book air equivalent of laptops running Windows.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Kevin,

      Thank you for sharing your feedback about your new Surface Laptop Go. We're glad that it has the power and performance that fits your needs. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft Surface Laptop Go is the perfect laptop! I am able to preform searches easily, order groceries, stalk Target and other online places easily with no hassle. There is no lag, the crisp screen display can be ultra bright during the day when I need it to be, and at night I can turn on the night mode to be easier on my eyes before bed. Ive spent at least 5 to 6 hours on it daily since I purchased it a month ago, and has by far, surpassed all of my expectations, especially with the battery life! I have had the "holy grail" laptops in the past, and yes, they were great, but overkill for what I actually needed. I pay for a cloud service that allows me to store anything and everything I need without taking up any additional space with this laptop. Its smaller, which was one of the main reasons I wanted it. Its lightweight, portable and easy to slide into a purse, diaper bag, or just to carry along with you. I travel with my kids a lot, and this has held up to them watching movies, youtube and more. This is by far the best laptop ive ever owned!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    I Should have Gotten One for Myself

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife completely loves it. The color is beautiful. A nice icee blue. It’s not glossy more of a matte type of look with a nice shine. Touchscreen and finger print available. I would have loved for the screen to be able to get brighter. It is bright and probably good for anyone, but I personally like my screen very very bright. Other than that an amazing lightweight and small laptop. Can take it anywhere with no hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 5 out of 5 stars

    Best option for college

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop for college. Not as expensive as the MacBook but just about the same quality in my opinion and I’ve had the MacBook before. Very lightweight and easy to travel with. The touch screen on it just makes everything better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Microsoft Surface Go laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Microsoft surface Go. Sleek design, easy to use, compact, and touch screen! The unique feature is that the screen is longer than most laptops and that makes reading easier without having to scroll as much. Also great price! Very happy with this purchase and highly recommend for school, work, home use, travel, anything

    I would recommend this to a friend
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