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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 910 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 910 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Good Alternative to the Cintiq

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Surface Pro as an alternative to Wacom's Cintiq tablet. I wanted something that I could be completely portable with but still be able to use Photostop/Corel Painter on. The Surface Pro did exactly that, it runs smooth and Photoshop doesn't seem to lag when I use it with the Surface pen and it reads the pen pressure. I'm very satisfied with my purchase. I would also recommend buying a matte screen protector as the matte cuts down on glare and it helps the surface pen slide on the surface much smoother!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for reviewing your Surface Pro! We're happy to hear that you have been enjoying your device, and using it to create on Photoshop and Corel Painter.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what the doc ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife was as desperate in her need to replace her aging MacBook Pro as I was in not dropping big money this Xmas. With bestbuy's significant price reductions for the holiday, we both got our wish. The new MacBook is lightening fast and the screen is a marked improvement over her last one. It seems the battery is lasts much longer too.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't decide between a laptop and a tablet, getting the surface was the right choice. I love it, it's perfect for me. it's light, portable, fast. I bought an open box at a great price. No regrets.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear that the Surface Pro has been the perfect two-in-one device for all your needs! Thanks for calling out the excellent versatility of this powerful machine. We hope you continue to discover all there is to love with the Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Very Good Ultraportable Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good lightweight easy to use laptop. Purchased to replace an ultraportable and this one is even more portable! Easy to setup and very light to travel with. Best of all it serves as a great laptop and tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for my husband for his birthday. I did a lot of research into it. It has a nice storage capacity. He also purchased more cloud storage for his photographs. He likes the ability to write on it too. It looks really sharp with the accessories in the matching color. He likes the graphics and screen display as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great hybrid between laptop and tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and easy to use. Be sure to buy the pen too!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tablet that is light and is great for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    great as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift so no first hand knowledge, but the recipient had rave reviews and liked the sleekness and ease of use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great device for traveling with excellent battery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this device for the a little over 30 days. I mainly use it for media consumption (Netflix, YouTube, etc.), note taking (one note), and Microsoft office suite. I own a home based business and need portability, flexibility, and great battery. The Surface 2017 has hit all the right buttons. My only issue is the device can get pretty pricey due to no essential peripherals such as the keyboard and pen are not included. For less money I would recommend the surface laptop if you don't have a need for the Surface Pen. But if you want portability and flexibility to use your device almost anywhere then the core i5 256gb trim is the Surface to go with. I love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We appreciate you taking the time to leave a review, and are so happy you're enjoying your Surface Pro! This is great feedback for us, to see what our customers are liking about the product, and where they feel we can improve. Thanks again; we'll be sure to forward this to our team.

      Kindly,
      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Great Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. It is fast, easy to use and is lite compared to other laptops. I use it as a laptop, not as a tablet but having tablet functionality is good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how you love to use the Surface Pro! We're thrilled to hear that you've loving the two-in-one versatility which allows for both tablet and laptop modes. We're so glad you love your new machine!

      Welcome to the Surface family!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Versatility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no other computer/tablet with so much functionality and versatility built into such a small device. It works great, really easy to just pick up and go, perfect as a tablet or a laptop. I can't think of any con. I tried, but for my needs, I think it's the best.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet/notebook hasn't even come close to letting me down. I can play every game I have wanted to. Sketchbook pro is awesome on it and personally I don't think there is any comparison. Best you can buy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Love My Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Microsoft Surface Pro. It's light and thin, great for traveling. Easy to use, boots up fast. Touch pad and touch screen. Two [2] cameras. I'm hooked.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy, portable and full of features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not my first surface Pro, its my 3rd. Have worked with nothing better for easy carry, features and productivity. With the docking station, internet programs and Google Drive, this small laptop can do any business functions. I have no negative comments.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cheryl,

      Thank you for sharing your experience with the Surface Pro! We are so happy to hear that the Pro has been a consistent device for you, and your business needs. We'll be sure to share this with our team; thanks for being such a loyal Surface user!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Best portable computer I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a portable laptop that didn't take up a lot of space, yet be able to run all the latest programs and then some. I've owned plenty of laptops over the years, but they all tend to have 2 issues. Battery life and size. This Ultrabook from MIcrosoft blew me away. Due to have an Solid State Drive and the first Intel 5 Processor device with no fan, this ultrabook which can be a tablet or laptop has great battery life and a fairly fast processor. The only knock I can see is the fact that you have to buy the magnetically attached keyboard separately.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Wow! We're happy the Surface Pro exceeded your expectations. It's great to hear how it debunked some myths about the power and battery life possibilities of a portable light-weight device. Thanks for leaving this review.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best computer/tablet available. I truly love the surface I been having one since they came out. They are capable of doing everything you need for school/work/fun. If you don’t have one I totally recommend you getting one ASAP !

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Another Gem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the last two Surface Pro's and find them to be the best Windows machine out there. This version has none of the past issues - ie wake from sleep. Versatility and portability are key for me, and the Surface Pro fits the bill perfectly.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joe,

      Thank you for leaving a review! We appreciate your insight and are glad you have not been having any issues with waking your device. It sounds like the Surface Pro has been an excellent fit for you, and we hope you continue to enjoy your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Bought for my wife; she loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought same model last year and have been very pleased. Bought this one for her and she said "I love it". It's fast, light and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Suggested for the Casual and Tech Audience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ironically writing this review on the laptop. I would say this is the best option for a laptop currently on the market. It offers a lot of options and a multitude of programs that take advantage of it's touch-screen use, while also maintaining the power to run well as a PC. It multi-tasks well, never slowing down even if your highly demanding from it. I guess the only minor take away is the keyboard and battery life. This is kind-of offered as a laptop first, but you have to buy the keyboard separately which is annoying. Battery life seems to drain a tad bit faster than I would like, however I do depend a lot from it when I use it. So just make sure you carry your charger/at full charge to start your day. Tablet mode runs well too, although the touch keyboard can be a bit awkward. All in all, 9/10 system.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jason,

      Thank you for taking the time to leave a review on the Surface Pro! We're so happy to hear that you have been enjoying your device, and we really appreciate all of the input you've given us. We've passed all this info along to our team for consideration, and hope you continue to enjoy your device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Very good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this during Black Friday weekend, even though it was not one of the items on sale. I took it home and tested it out. This particular device had a flaw that caused it to go to sleep randomly during use. I installed all the Microsoft Windows updates and for some reason it did not patch the problem on my device. I promptly returned it to Best Buy for a full refund. I then found the same item from Microsoft on a Black Friday discount and figured a product directly from them would be patched already. The Surface Pro I got from the Black Friday sale on Microsoft came with a keyboard which was a savings of another $150. I love the product and if the patch had worked I would not have returned it. The one I got from Microsoft themselves doesn't have the random hibernation issue. I would recommend this product to any digital artist. Just be mindful that you will have to install the updates before using because there is the random hibernation issue that the updates will patch.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for leaving a review on your experience with the Surface Pro! We're happy to hear that you have been enjoying your device, and will pass all of your feedback along to the team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

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