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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 92 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Durability

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers regard the Surface Pro's OLED screen as exceptional, praising its quality and beauty. They also appreciate the extended battery life, describing it as incredible and lasting an entire day or more. Furthermore, the lightweight design is seen as a major advantage, making the device highly portable and convenient for travel. On the downside, some users have encountered compatibility issues due to the Arm architecture, particularly with specialized software and scanning devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 92 reviews
  • Rated 5 out of 5 stars

    Simply the best device I've ever owned.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the opportunity to try out the Microsoft Surface Pro - Copilot+ PC, and I must say, it has been an impressive experience. The 13” OLED display offers vibrant colors and sharp resolutions, making it perfect for both work and entertainment. Whether I’m editing photos or binge-watching my favorite shows, the visual clarity really stands out. Powered by the Snapdragon X Elite 12 Core processor, this device handles multitasking with ease. I can run multiple applications simultaneously without any noticeable lag, which is a significant advantage for anyone needing to juggle different projects. The 16GB of memory complements the processing power well, ensuring smooth performance across the board. The 1TB SSD provides ample storage for all my files, applications, and media, allowing me to keep everything organized without worrying about space limitations. Boot times are incredibly fast, and file transfers are seamless—definitely a plus in today's fast-paced environment. The design of the Surface Pro also deserves a mention. It's sleek and lightweight, making it easy to carry around. The Platinum finish adds a touch of sophistication, and the build quality feels sturdy and reliable. Overall, the Microsoft Surface Pro - Copilot+ PC is an excellent device for anyone looking for a powerful yet portable computing solution. It excels in performance, display quality, and design, making it a worthy investment for both professionals and casual users. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Multitasking Device

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. Handles multitasking for work on my three-screen setup extremely well. I don't use the tablet features quite as much as I thought I would. Overall a very good machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in term of display, performance and style.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great but......

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really compelled to give a one star review, but it is a great device.... unless. I need to be able to VPN to our server remotely. Unfortunately, this processor is not compatible with a bunch of common apps. That is terrible. Who thinks something at this price point can make it without being compatible with common apps??? I would recommend if you are buying this for business to choose something else. At this price point, with add ons, it should work with anything. Really disappointing. Everything else is great. Microsoft should be better. They should also not rob you for a keyboard and a pencil (Apple does the same).

    No, I would not recommend this to a friend
    • Brand response from Snapdragon team
      Posted .

      Thank you for your feedback. We’re continuously working to expand support for more applications, both natively and via emulation. Please visit https://www.qualcomm.com/products/features/windowsapps to see the most popular supported apps. snapdragon

  • Pros mentioned:
    Oled screen
    Cons mentioned:
    Arm architecture, Flex keyboard

    Rated 5 out of 5 stars

    Amazing Performance! Surface Pro Keyboard's a Must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2024 Surface Pro (dubbed the “11th Edition”) is sleek, thin, and boasts a beautiful OLED screen. Powered by Qualcomm’s Snapdragon X chips, it offers long battery life. However, Arm compatibility isn’t flawless yet, and the Flex Keyboard is pricey. Still, if you’re after a premium 2-in-1, this Surface feels fresh and modern. Windows Central calls it a stunning achievement with excellent performance and battery life, making it a must-recommend device.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled screen, Speed

    Rated 5 out of 5 stars

    Incredible Macine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is awesome. Brilliant screen. Fast. Lightweight. An incredible battery life. I have had very limited issues with applications not being compatible with the ARM chip. Microsoft SQL server doesn't work yet, but that is it. POSTGRESQL was a simple remedy, plus a better database anyway.

    I would recommend this to a friend
  • Cons mentioned:
    Arm architecture, Boot time

    Rated 3 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this. I have a nearly 2 year old Surface Pro 9 that I love, and wanted the newer version and the newer keyboard. Downside was several of the apps I use right out of the gate can't be installed due to the ARM architecture. I could have found alternatives to work around that though. Yes, it would be a downside with most things running in emulation mode, since that just adds another layer of processing that slows things down some, but I doubt it would have been noticeable to the naked eye for me for the programs I use. Some technical reviewers mentioned that the battery wouldn't last as long though with many things running emulated, so that could have potentially been an issue. Screen was alright - I have OLED's all over, my TV, my 49" monitor in my office, even several of my HP laptops. So I'm used to it, and this really didn't jump out at me for anything outstanding. It was just a screen. Slightly better than my Surface Pro 9, but not much noteworthy. I was VERY disappointed with the lack of this speed everyone kept talking about. Reviewers all over nearly foaming at the mouth about how fast it was. And I just didn't see it. Running Office 365's newest version, no better than my SP 9. Boot? I was totally disappointed with boot times. My surface pro 9, on a brand new clean install of Windows with nothing else installed yet, boots 4 times faster to the desktop than this thing did. This was anywhere from 30 to 40 seconds from hitting power, to having Windows Hello get me to the desktop. There is no way I'd want my daily driver computer to be that slow at boot. Shutting down was marginally better. Sound levels were fine, but my Surface Pro 9 barely makes noise either. I really wanted to enjoy this, but I ended up returning it since I just didn't see anything that warranted making me leave my Surface Pro 9.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Oled screen

    Rated 5 out of 5 stars

    The Surface Pro we have been waiting for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 11 Edition is finally arriving to the peak Surface we always wanted. Exceptional Performance, awesome battery life we never seen on Windows powered devices before. Add to it OLED screen. This is a dream 2 in 1 like no other, exceeding in my view iPad Pro with Magic keyboard. Highly recommended if you are a fan of previous Surface Pros. It is a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Lightweight

    Rated 5 out of 5 stars

    Great machine and runs like a beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine to run all your daily needs. I was even able to run some heavy graphic games as well and it worked with no issues. This is sleek and cool with minimal weight to carry. The battery lasts entire day 9+ hrs... Runs all the apps. U need to have a separate keyboard setup if you want to be more productive. The boot up is quick in less than 30 secs. Coming to the pricing I got a sweet deal from BB.. was on a good discount and also the in-store person helped me with additional information on getting BB credit card which helped in reducing price further. Overall great machine and happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled screen

    Rated 5 out of 5 stars

    Fantastic machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite simply, this is exactly what the Surface Pro was always meant to be. Perfect for writing notes or lectures, writing papers, doing computations, doing administrative work, etc. Insanely good battery life. Beautiful OLED display. A smashing victory for Microsoft.

    I would recommend this to a friend
  • Cons mentioned:
    Lost functionality

    Rated 4 out of 5 stars

    soon but not yet.....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a little while it will be an excellent PC-- right now there are lots of software/ apps that are not compatible (or have been changed, so i lost functionality that i relied upon) That means I've had to go find substitutes ... and all that that entails. It's painful I'm ready when MS is....

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface laptop. It is a good laptop for work and entertainment. It has a sleek design, a high-resolution touch screen, and a comfortable keyboard. It is fast, reliable, and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Exceptional Piece of Technology

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface pro offers great versatility for everyday use. It offers a stunning display with easy to use functions and who can forget the 13" OLED touch screen which makes this PC a fun tool to use anywhere you go. You can use it as a tablet or if you want to use it as more as a work and typing PC the attachable keyboard can easily and rapidly give you that option. It also just looks great, I myself have Apple products but speaking to tech friends and looking at reviews i decided to purchase a Surface Pro. One last thing I will mention is the visual appearance of the Surface Pro, it is very pleasant to look at it comes with a sleek and subtle design, I went with the sapphire edition but looking at the other colors they are all very attractive.

    I would recommend this to a friend
  • Pros mentioned:
    Oled screen

    Rated 5 out of 5 stars

    Glad I pre-ordered.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this Surface for 2 weeks and I love it. Coming from a Surface Pro 7, it was a big improvement. A little larger screen, OLED is marvelous, faster in every program. Any negatives? I wish MS would give the built in stand a bit of a V shape to it would allow standing it up in Portrait mode. The other, and I have had it my Surface Pro 7, the smooth surface is very slick. I put a skin on the back of my last surface. Haven't decided on this one yet. I think it is a marvelous tablet/laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and battery life. Very fast and lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    a great Windows PC and awesome battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Machine. Very Fast. Awesome Battery Life. The purchase process was smooth and the device arrived on time. (I had it shipped to me) Given that it's not an x86/AMD64 processor, there are a few things that don't work like "Normal", but so far no deal breakers.

    I would recommend this to a friend
  • Pros mentioned:
    Oled screen

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this computer. But interface needs to be improved it does not look like a tablet rather it looks like full computer. Even though I like its capability of using desk top apps. But it defeat the purpose of the utility which a tablet can provide.

    I would recommend this to a friend
  • Pros mentioned:
    Oled screen, Speed

    Rated 5 out of 5 stars

    You will like it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OLED screen and seems much faster. Remember it's an ARM CPU

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Current Gen MS Surface delivers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and compact. Great for travel. Wish the keyboard wasn’t an adder and included upfront. Great resolution, battery life and quick on capability. Ports are sufficient for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Light weight and so very dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and lightweight - easy for travel. I have used the SurfacePro for several years and have never been disappointed. I have one for business and one for my personal use as well.

    I would recommend this to a friend
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