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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 311 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's long battery life, stunning OLED display, and improved performance with the Snapdragon X Elite processor. They appreciate its portability, build quality, and the inclusion of a 512GB SSD. However, some users have concerns about software compatibility issues, particularly with certain x86 programs not being available on ARM, and the device's relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 311 reviews
  • Pros mentioned:
    Battery life, Oled display, Portability

    Rated 5 out of 5 stars

    Exceptional Performance and Design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this laptop for over a month now, and I’m beyond impressed by its performance, sleek design, and functionality. The display is crystal clear, with vibrant colors that make every image pop—perfect for both professional design work and casual streaming. The battery life is outstanding; I can easily go a full day without needing to recharge, even with intensive multitasking. The build quality feels premium and durable, making it worth the investment. One of the standout features for me is its speed and efficiency. Whether I’m running multiple software applications simultaneously or editing large files, it handles everything seamlessly without lag. The lightweight design also makes it super convenient to carry around. Overall, this laptop is a powerhouse that delivers everything you could ask for—power, portability, and style. I would highly recommend it to anyone looking for a top-tier device for both work and entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display, Ssd

    Rated 5 out of 5 stars

    Great love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro 11th Edition, equipped with a 13-inch OLED display, Snapdragon X Elite processor, 16GB of memory, and a 512GB SSD, represents a significant advancement in Microsoft’s 2-in-1 lineup. Design and Display The device maintains the sleek and versatile design characteristic of the Surface Pro series, featuring a robust build and the signature kickstand that facilitates seamless transitions between tablet and laptop modes. The 13-inch OLED touchscreen offers vibrant colors and deep blacks, enhancing visual experiences for both productivity and media consumption.  Performance Powered by the Snapdragon X Elite processor, the Surface Pro delivers impressive performance for everyday tasks, including web browsing, document editing, and multimedia playback. The integration of AI-accelerated Copilot+ features further enhances productivity by providing intelligent assistance across various applications.  Battery Life One of the standout features is its exceptional battery life. Users have reported extended usage times, making it a reliable companion for on-the-go professionals and students.  Software Compatibility While the device excels in many areas, it’s important to note that some users have encountered software compatibility issues, particularly with applications not optimized for the ARM architecture. This may affect the performance of certain legacy programs.  Accessories and Pricing The Surface Pro 11th Edition is sold as a standalone device, with accessories like the Flex Keyboard and Surface Pen available separately. Some users have expressed concerns regarding the additional cost of these essential peripherals, which can significantly increase the overall investment.  Conclusion In summary, the Microsoft Surface Pro 11th Edition offers a compelling blend of performance, portability, and premium display quality. However, potential buyers should consider software compatibility needs and the additional cost of accessories when making a purchasing decision.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Love my Surface Pro 11 Oled Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some (a lot) of problems with defective units. I purchased the first unit from Microsoft and it ran very hot with about 5 hour battery life, so I returned it. Since all the reviews were so good, I decided that it was a one time thing and purchased my second from Best Buy. Unfortunately, this one failed too. One of the USB Ports failed. Best Buy exchanged it with another without any problem. The Flex Keyboard also failed and I was ready to give up, but Best Buy exchanged it for a new one also without any hassles. --Except for the travel time :( This time though, I got what I expected and it was worth it. I get 10-11 hours battery time, which is twice what my Surface Pro 8 got, and it's about 3 times faster. It runs everything I throw at it with a few minor problems. The screen gorgeous. I purchased this with a 512GB drive and upgraded it to 2TB. In short, I love the machine, I love the Flex keyboard, especially the haptic touch pad. I can't think of anything I don't like about the Surface Pro 11. O yeah, I also upgraded Windows 11 home to pro, -- another good investment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display

    Rated 5 out of 5 stars

    Absolutely Loving My Surface Pro! Sexy Sleek Swift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Microsoft Surface Pro, and I’m genuinely thrilled with it. The first thing that stands out is the gorgeous 13 inches OLED screen, the colors are so vivid, and everything just looks amazing. Watching videos and even just browsing the web feels like a treat. The design is super sleek, and the Sapphire color gives it a really premium look. I always wanted a slim and sexy laptop and this one checked all the boxes Performance-wise, it’s been a breeze to use. I can jump between apps without any hiccups, and it’s handled everything I throw at it, from work tasks to streaming movies. Plus, it’s lightweight, so I can take it anywhere without feeling weighed down. The battery life has also been pretty solid. I can get through most of the day without needing to charge, which is perfect for when I’m out and about. Overall, I couldn’t be happier with this purchase – it feels like a perfect blend of style and performance. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display

    Rated 5 out of 5 stars

    Stellar Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first windows on arm device with copilot+. You have your limitations with X86 apps running on emulation but native arm apps work perfectly. With it's outstanding oled display and long last battery life, this device can get you thru the day with ease. I've had a surface pro before but Snapdragon X Elite is the processor that was needed to make this an amazing purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent 2-in-1 device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - good performance - good battery life (~10 hours normal usage for me) - great screen quality - surprisingly good speakers - comparability with the apps I need has been excellent, and the emulation for non-arm native apps has been mostly reliable with some niche exceptions (like proprietary printer software for university printers doesn’t work). Overall I wouldn’t worry about compatibility that much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Pro — Yay or Nay? Nay for me ):

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay — so this is an overall great laptop but it could be better in my opinion. I bought it because it was the perfect mix of an iPad & MacBook — PC version of course. Even though that’s somewhat true, multi-tasking isn’t the best thing in the world. On my MacBook, I could easily have 4 tabs open & it would look smooth & manageable. On this, it just looks awkward if I have more than two different screens together (two explorer or chrome pages side to side). I also didn’t enjoy the one note writing experience. As someone that came from an iPad, and a visual learner, it’s not as easy to copy & paste images into your notes. However, I do love typing on this thing it’s so smooth and quick & I get a rush from the keys. The touchpad however I’m not the biggest fan. I’m developing carpal tunnel it feels like because it’s just not sustainable (never had this issue with Mac). I also wish this surface pro wasn’t so flimsy with the cover. If you aren’t connecting it to a projector or screen, you will shorten your chest muscles while you’re hunching over all the time. (Happened to me, needed intense stretching as a full time student to relieve the stiffness and pain). Overall, I think it’s a very good idea. I always brag about this laptop to my friends, but behind closed doors I wish I just stayed with my Mac and iPad. Bestbuy if you’re reading this — please consider me for the $400 gift card. I’d easily trade this in or buy a MacBook in place. Just saying, I’d be beyond thankful. Last note, if you aren’t going to use this laptop all the time, then I’d say it’s a good purchase. It’s just something is missing for me. Maybe because I’ve always used Mac throughout college? Or because I’m an indecisive Gemini that likes a variety of technology? Who knows. Hope this helps haha.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive But Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. If you are not on a budget then it’s a nice 2-in-1 to have. You can code, watch, take notes, and draw on it. I don’t think you can really play games on it since it doesn’t have a powerful GPU. The battery life is good, the performance seems average. The display is beautiful but it’s a bit too reflective like a mirror. I’m not sure about durability since I’ve only had it for nearly 2 months. I do think it’s a bit expensive especially if you want to have a keyboard and pen (I mean who wouldn’t want a keyboard for their laptop). That being said, I love the wireless pro keyboard even though it’s expensive. I can have my laptop off to the side or in front of me and type… and vice versa with the laptop and keyboard. Sometimes I use OneNote for note taking with the pen. The stand is good for landscape mode but not portrait (I wish it was somehow for when I want to lay the laptop on its side when I lay in bed haha).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Surface Pro 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE it.. I has a Surface Pro 3 when they first came out, then a Surface Book 2. I liked the book, but it was heavy. I was deciding on a new personal device and had planned on waiting a bit. Then my work issued Dell gave out as I was planning exams and grading things. After not finding one on campus to borrow, I decided to go to BB in Gulfport.. Great customer service. I did get a protective case-- since I am prone to dropping!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Absolutely amazing!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop! Exactly what I needed for studying and relaxing. Its very reliable and easy to use and the battery life is better than most laptops out there.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Microsoft windows tablet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Very speed and convenient. Handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of PC and Tablet Together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display, works just like a PC in tablet form. Perfect for business mobility. I was on the fence before purchase but extremely satisfied I decided to purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderfully Weird. Won't Work On Your Lap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality. Beautiful screen. Weird form factor. If you don't need a tablet (I sure don't), don't get this. A traditional laptop would be much better. Cool? yes!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display, Processor speed
    Cons mentioned:
    Software compatibility
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Deceptively powerful 2-in-1

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 13 OLED 2-in-1 is a best of both worlds beast. Deftly switching from tablet to laptop with an optional keyboard and powered by a 12-core Snapdragon processor mated with a 512GB SSD, 16GB RAM, and a new OLED screen, the tablet feels like a strong laptop in both performance and features. Design/Body: The 13-inch tablet isn’t as large and bulky as it sounds. Much like early smartphones, I’ve come to realize that 13-inch tablets aren’t as huge as I originally thought they were. At first glance the Surface Pro doesn’t look much larger than my 11-inch tablet. It’s only when placed side by side does the slightly larger size of the Surface Pro become evident. The Surface has some weight to it but isn’t uncomfortably heavy. I find it easy to use and handle. The body is crafted from aluminum with a kickstand that allows the Surface Pro to be used upright in landscape mode with a keyboard. The kickstand folds flat against the back of tablet when not in use. I don’t find the aluminum body slippery or fragile feeling. The Surface has two USB-C ports on the left side, two ports on the bottom that integrate with the Surface Pro Keyboard, and three buttons on the top for power and volume controls. All ports and buttons are described with the Surface in the landscape position using the kickstand. Screen: The 13-inch OLED screen looks fantastic. I admittedly wasn’t quite as blown away as I’d hoped but it still looks good. It’s just not the quantum leap I thought it would be over previous Surface tablets. It has the deeper blacks and more richly saturated colors common with OLED. Text and graphics are also clean and razor sharp thanks to the 2880X1920 resolution. The screen has good brightness and fast response. Performance: The 12-core Snapdragon X Elite processor does not feel like an ARM processor. It feels more on par with a full-fledged X64 laptop. This is good because the Surface Pro is essentially a Windows 11 laptop in a tablet body. Despite the demands of running Windows 11, there is no noticeable lag. Windows open quickly and fluidly. Apps launch swiftly and run with no latency or hiccups. The NPU works splendidly and provides the processing punch required to make Copilot and other AI features actually useful rather than merely window decorations. The Surface isn’t the best equipped for PC gaming, but can handle most other tasks efficiently. The only downside are compatibility issues with some software due to the ARM processor. For example, I cannot install the exact same antivirus as my Windows laptops. I get booted to the Microsoft store for a less capable app version of the program. But as far as productivity apps, media editors, and content creation, the Surface Pro handles it all with ease. It doesn’t run hot in most instances and I haven’t encountered a freeze or blue screen yet. The two cameras and speakers are both decent quality. The QHD front facing camera has face tracking and is utilized for Windows Hello facial recognition. The camera takes good quality photos and video and works great for video conferencing. The 10mp rear camera performs well also. Neither camera can best high-end smartphone cameras but both are more than sufficient for a tablet or even a laptop. They’re also better than the cameras on my other tablets. Same with the speakers. They sound loud, clear, and better than anticipated for a tablet. Music sounds rich and is actually enjoyable. The speakers easily outperform my other tablets and even the quite capable laptop I’m currently typing on now. Battery life is fantastic. I only have to charge every couple days with moderate usage. Extras: Windows 11 recently introduced several AI powered new features. The most anticipated being Copilot. Co-pilot is an AI chatbot that provides a wealth of useful information at your fingertips. It can be helpful for research or automating certain creative processes. It can also utilize plug-ins for recipes, shopping, travel, home and more. Another interesting Windows AI feature is the DALL-E powered co-designer. Integrated with later versions of Paint, it allows you to create dazzling works of art using descriptive phrases and rough sketches. For example, I described an anime turtle on the beach, used some brush strokes to indicate the sand, water, sun and clouds and co-creator did the rest. I included the before and after photos with this review. The more descriptive the phrase, the more accurate the AI rendering. Features in Copilot also provide AI enabled searches and information requests, real-time translation with live captions, creative studio filters and effects for the camera and more. The camera filters were somewhat disappointing. There are only three filters and they only work in the video mode, not with still photos. There are also two blur modes: background and portrait. The AI camera effects are an okay start but I hope Microsoft plans on expanding the filters to not only include a larger selection but work for still photos as well. Cons: As we all know, few things in life are perfect and I’d be doing a disservice by gushing over what impressed me and omitting what didn’t. In the not-so-great department, I already mentioned the compatibility issues I encountered trying to install X64 apps on an ARM device. The Surface Pro runs so well, it’s easy to forget it’s an ARM device until running into an issue like that. Another not so great is the requirement for a complex PIN. I wanted to use a simple four-digit PIN that was easy for me to remember but Windows wasn’t having it because it didn’t meet complexity requirements. Now I have to look up my PIN if facial recognition fails for whatever reason. Lastly, it’s a Windows device, so that means frequent updates. It updated on first boot right out of the box. Lastly, I also had a bunch of unwanted files from another PC dropped onto the Surface thanks to OneDrive being infuriatingly active by default. Despite the above minor cons, I am still blown away by the power and capability of the Surface Pro OLED. It’s blazing fast, has great battery life, and offers the power of a laptop with the convenience and travel friendly size of a tablet. I do strongly recommend using it with a keyboard for the full experience. Case style is best and the Surface works seamless and marvelously with the Surface Pro Keyboard. However, any keyboard is better than no keyboard for those times you need a laptop, not a tablet. One thing I can say is as far as reliability, the Surface has already proven to be a long-lasting well-built piece of tech. I'm still using a Surface Pro X 1876 that is at least 4-5 years old and it’s showing no signs of slowing down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good customer service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent equipment very good price. excellent customer service. very happy and according to making this purchase 100% good experience. They helped me choose the best product that fit my expectations .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Microsoft surface pro so much so easy to use with keyboard with or without it, there is nothing negative to say about this color and everything is so perfect. It's so worth it for any age.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Oled display, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight tablet with heavyweight power!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ladies and gentlemen, gather 'round because the Surface Pro 11 is here, and it’s ready to knock your socks off. Microsoft’s latest 2-in-1 tablet/laptop hybrid is not just another device; it’s a tech lover's dream. Here’s my personal take after spending some quality time with this beauty. –Battery Life– First up, battery life. The Surface Pro 11 boasts over 11 hours of juice, which is leaps and bounds ahead of my old Surface Pro 6, which barely survives 4 hours on a good day. This means I can binge-watch, work, and play all day without desperately seeking an outlet. It’s like having a marathon runner in a world of sprinters. –Portability– The Surface Pro 11 is feather-light. At under 2 pounds without the keyboard and just under 3 pounds with it, it’s easy to carry around, whether you’re commuting or just moving from the couch to the kitchen. It’s so light, you might forget you’re even carrying it. –Performance– Now, let’s talk about what’s under the hood. The Snapdragon X Elite ARM CPU with its 12 cores is a powerhouse. It handles computationally expensive tasks effortlessly and stands toe-to-toe with Apple’s M3 ARM CPU. Benchmarks don’t lie; this thing even outperforms my desktop with a Ryzen 9 5900X. Day-to-day tasks feel as smooth as butter, proving this device is no slouch. –Display– The OLED panel is stunningly bright, making it perfect for outdoor use. Those thinner bezels are a breath of fresh air compared to the chunky ones on my Surface Pro 6. Whether I’m watching videos, working on graphics, or just browsing, the display is vibrant and crisp. –Upgradeability– Here’s a win for the tinkerers: the SSD is upgradeable! Unlike my Surface Pro 6 with its soldered-on SSD, the Surface Pro 11 allows you to upgrade your storage. This feature has been around since the Surface Pro 8, and I’m glad it’s still here. The only downside is it uses an M.2 2230 form factor, which limits upgrade options. –Ports and Connectivity– The port selection is pretty generous with two Thunderbolt 4 ports and a magnetic Surface charging port. I can connect almost anything I need, as long as I have my trusty dongles. Setting up my web development environment was a breeze, and WSL ran like a champ. It performs on par with, if not better than, my HP Omen 14 with an Intel Core 7 155U. –Instant Wake and Sleep– The wake and sleep times are impressively fast. The Snapdragon X Elite brings an instant-on experience that’s noticeably quicker than any Windows device I’ve used. It’s a real productivity booster. –Copilot Feature– The integrated Copilot feature, powered by the NPU, is a major plus. Having AI assistance on the device is fantastic, but the placement of the Copilot key (replacing my beloved ‘Control’ key) is a bit annoying. My muscle memory is still adjusting. –The Not-So-Great Stuff– - RAM is soldered: You’re stuck with whatever RAM you buy. No upgrades here, which is a letdown. - Copilot key placement: Great feature, but the placement could be better. My fingers still miss the old ‘Control’ key. - SSD form factor: Limited to M.2 2230, which restricts upgrade options. - Lapability: Using it on your lap can be tricky and uncomfortable, a quirk that’s been around since the first Surface Pro. - Laptop stands: Difficult to use with laptop stands because the angle depends on the built-in kickstand. Annoying for those who use stands regularly. - Bezels: The top and bottom bezels are thicker than the sides. Symmetry would’ve been nicer. - Audio: The built-in speakers are a bit tiny. I rely on my Sony WH-1000XM5 headphones, but it’s worth noting for others. –Wishlist– - Upgradeable RAM: It’s 2024, why can’t we have this in thin and light devices? - Dedicated GPU: An RTX 4060 would’ve been the icing on the cake for some light gaming. Maybe next time, Microsoft? –Conclusion– The Surface Pro 11 is an impressive and versatile 2-in-1 device. Its portability, battery life, and performance make it a standout in its category. It’s not perfect—no device is—but it comes pretty close. If you’re looking for a powerful, portable hybrid, the Surface Pro 11 should be at the top of your list. Just be ready to adapt to a few quirks, and you’ll be more than satisfied. So, should you buy it? Absolutely, especially if you need a powerhouse device you can take anywhere. The Surface Pro 11 sets a new standard for 2-in-1 devices, and it’s a joy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase with 300$ discount for surface

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought surface 11 pro from vest buy with blackfriday deals with 300$ discount, and i really enjoyed it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best service & best laptop & best deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good nice service nice laptop quick service great deal 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best surface that I could get, slim and lightweight

    I would recommend this to a friend
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