Customer Ratings & Reviews

So far I love it, easy to connect and use, definitely worth the money

If you buy a surface pro 11 and do not pick up this keyboard, you’re not doing it right

Amazing ! Don’t even have to charge apart from tablet .

Keyboard makes the surface pro so much easier to use

I love the fact that you can use the keyboard while detached thru Bluetooth! Great pickup, especially when you get it on sale!!

This product work like a charm. It was attached to the laptop and is working properly. Thank you and keep up the good work.

Perfect companion to my surface pro 11. I unsnap keyboard and use via wifi for certain things. Like the slim pen and auto charging, too.

Wife loves it. She uses it for all her crafting and designs.

Great sales service. Product is working great. Will purchase from best buy again.

As described,smooth transaction and fast delivery! Thank you.

Bought this to use with my surface pro. Lightweight easily portable

just perfect. awesome keyboard all works including it’s backlight.

Keyboard and pen are responsive. Works connected or disconnected from tablet screen.

4/5 because for the price the keyboard should light up. The charging slot that holds the pen is a huge win.

Was an Open Box item. Arrived in excellent condition

Easy to set up and use. Convenient and a great accessory to the tablet.

I purchased the Microsoft Surface Slim Pen (2nd Edition) and Pro Flex Keyboard along with a Surface Pro tablet from Best Buy. However, when I opened the box for the keyboard and pen, it was completely empty—none of the items were inside. I immediately went to the store to resolve the issue, expecting assistance. Unfortunately, the store manager was completely unhelpful and refused to replace the missing items or issue a refund. Left with no other option, I ended up returning the tablet alone since I couldn’t use it without the accessories. This entire experience has been incredibly frustrating and disappointing. As a long-time customer, I expected better service and accountability from Best Buy. Instead, I was left with financial loss, wasted time, and no resolution. I strongly recommend being cautious when purchasing from this retailer, especially high-value items.

Overpriced. Device has issues charging, needs to constantly be reset to have it charge and I was never able to get it to charge to 100%. Tried the firmware updates and still has the issues. Also annoying is the Surface app shows ads for this exact device when I’m trying to check the charge status. Checking Reddit you can see that I am not the only one.

The wireless use feature intrigued me, but I felt disappointed by the keyboard. There is a bulge on the outside when the device is closed. The pen felt cheap and flimsy compared to the pen I had for my Surface 3. The design of the eraser caused it to rattle when I was writing.

Great idea but it constant'y doesn't work. I will be returning it.