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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 413 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers have good things to say about the Xbox Game Pass for Console. They appreciate the price, variety of games, and ease of use. Customers feel that they get a lot of value for the price, with access to a wide range of games, including new releases and old favorites. They also find the service easy to use, making it a great option for both kids and adults.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 413 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nothing wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No trouble code sent instantly to email and worked just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whoooot!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you believe it, 6 whole months of amazing gamepas gameplay!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Better than the physical version

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a hardcore gamer that has gotten older and had kids, my priorities have unfortunately changed, resulting in much less time playing Xbox than I used to have. I found that I was playing many games months to years after they released and don't have consistent time to keep up with every new release that I like. I just gave Xbox Game Pass a go because I saw they have many AAA and indie games that I'd love to play and never got to. I'll never get to all of them, but it's awesome being able to try a game and decide it's not worth playing in the limited time I have, and just moving on to something else. And they had new games every month and, while they also take games out, they seem to add more than they take out. Last I checked the service has 193 games but is advertised as 100+ games. Not including games I've tried and moved on from, so far I've played Rocket League, Riptide Renegade and have already installed Hitman, Tomb Raider, The Division and Gears of War 4. It's going to be hard deciding which to play next! For $10/month, I don't see myself buying a game for a while

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your great experience with Xbox Game Pass. We're glad that you enjoy having access to 100+ Xbox games every month and that the service fits your needs so well. We hope you continue to have a lot of fun as a Xbox Game Pass member.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Game selection, Value

    Rated 4 out of 5 stars

    Quantity vs Quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamepass is a good concept and I'm sure it's better for some depending on what games you prefer. I find it great that they offer many new big name games on day one. However the library consists of mostly outdated games that were never that great. If you're mainly interested in playing indie games it's great but the catalog refreshes pretty slowly and it can be difficult to sift through everything to find something worth playing. Can't beat the value but the selection could be better at times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Game selection, Value

    Rated 5 out of 5 stars

    Xbox Game Pass Gift Card- Totally worth it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, easy purchase. My son loved it and took advantage of the provided games! Much easier then buying a game and finding out he didn’t like it and wasting the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 4 out of 5 stars

    XBOX GAME PASS

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox Game Pass in itself is already one heck of a deal with Microsoft first party games being released day-one on to the platform, but also getting support by recently released Square Enix games (as well as other publishers) such as Shadow of the Tomb Raider and Just Cause 4. Xbox Game Pass is ideal for any gamer who has a limited budget, but can still play quality titles in the Xbox ecosystem. I personally use it to demo the latest and greatest Xbox titles, but also ones I might have passed up like Quantum Break, Guacamelee!, Hellblade, Devil May Cry 4, Life is Strange, Ori and the Blind Forest, ReCore, We Happy Few, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Xbox

    Rated 5 out of 5 stars

    Its awesome you guys!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man i tell you what! It is awesome you guys! Just awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Learning skills 1 game at a time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass is what my grandkids are always asking for! I wish they had a permanent game pass. Lol This keeps them entertained and busy for hours. They are very competitive and gaming helps. So many games that dncourage good team work and cognitive skills. The kids take the skills learned in game and apply them to the real world. Love Xbox game pass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Value

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to play xbox. You get so much value for such a small purchase. Interface is very easy to use and I cannot recommend enough.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Can’t beat it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game pass is the best value in gaming today. You honestly can’t beat it the amount of games that cycle through this platform are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son will enjoy this as a part of his xmas gift. Brought him the Xbox X this will allow him to have access to many games for 6 months. Great price and give you a chance to play many new games

    I would recommend this to a friend
  • Pros mentioned:
    Game selection

    Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to redeem on the Xbox device and a great deal of games available to keep you entertained. Please note that the console version (rather than the ultimate version) does not allow you to play online multiplayer games or EA content, so if those are important you should upgrade to ultimate.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying the convenience and selection of Xbox Game Pass! Thank you for calling out its differences with Xbox Game Pass Ultimate, and for your recommendation. We hope you have a lot of fun as a Xbox Game Pass member.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Huge library of games to play

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having access to so many games! I feel Game Pass let’s me try out games cheap and decide if I want to purchase them. But most games I love are continuously in the Game Library.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, a ton of games. Very cheap for the amount of content you receive

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Game pass is cool

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of games you can play with just 1 subscription price. Not too bad. They have new games all the time and it makes the price worth while. If you have kids that always want something new to play this is for you. No more having to buy 60 dollar games all the time. Just 1 fee and you can play all these games for 6 months of the sub or a year.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Chuck,

      Thank you for sharing what a great value Xbox Game Pass has been for your family. We're glad that they're enjoying having access to 100+ great Xbox games, including brand-new Xbox exclusives such as Ori and the Will of the Wisps. We hope you have a lot of fun as a Xbox Game Pass member.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Great way to access a huge library!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether you're new to the platform or a fan this is a great value! For a small monthly fee (think like Netflix) you have access to a huge library of new and classic games. I tried it myself and liked it so much i gave one as a gift. I would also recommend this to parents who want their kids to have access to games without having to shell out $60 per game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Alan,

      Thank you for recommending Xbox Game Pass! As you mention, what averages out to be a low monthly fee gets you access to 100+ great Xbox games, including new Xbox exclusives such as State of Decay 2 and Forza Horizon 4. We hope you and the recipient of your gift have a great time as members of Xbox Game Pass.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Game selection, Value

    Rated 4 out of 5 stars

    Best way to game?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This might be ideal for someone who plays games and trades them in. I got this on sale and I always wait for another sale, and have played a bunch of games I wanted to try but didn’t want to spend the money on. It is better in my opinion than PlayStation Now, only because I prefer the value I’ve gotten.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Gamepass Options

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the best Gamepass bundle I could find for the price! I love being able to game online with my family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Game Pass is the best gaming service out there

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game Pass is well worth it you play games not only on an Xbox, but also on your PC and Android device which you can pair with an Xbox controller for gaming on the go. You get some great AAA titles and now with EA pass included it’s value is even better!

    I would recommend this to a friend
  • Pros mentioned:
    Game selection, Value

    Rated 5 out of 5 stars

    Great service and a great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service with tons of variety. Hours of gaming enjoyment. Great value.

    I would recommend this to a friend
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