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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 27 reviews

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85%
would recommend
to a friend

Customers are saying

Customers commend the MiEQ Smart Lock for its convenient guest access feature, allowing them to grant temporary access to visitors. They also appreciate the keyless entry, eliminating the need for physical keys. The auto-lock feature provides peace of mind by automatically securing the door after a set time. However, some customers have encountered challenges during installation due to insufficient information in the manual. Additionally, connectivity issues with the Wi-Fi hub have been reported, requiring frequent resets.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad we purchased this. With teenagers in the house who always are forgetting their keys or to lock the house...there are no worries either way with this. They each have their codes and the deadbolt automatically locks itself back! And the app lets you know when someone goes in and out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Hub never works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock works great. Seems very solid. Replaced another push button lock and am satisfied with that portion of the package. The problem comes with "hub". The wifi hub that connects the door lock to the app never works for more than a couple of hours before needing to be reset again. Once you reset, you can control the door from your phone. However, don't get used to it because it will stop working very soon. Have been very disappointed with this function. Not being able to use the wifi function makes this product over-priced as a standard push button dead bolt.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Set up is kind of a pain. Once it's working it's great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome smart lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install. Pro tip: connect the lock to your Wifi before you install it because the signal may be weaker at your door. I love that it tells me when the door is locked and unlocked because it is on a door shared with our upstairs neighbors. Not sure about battery life yet, but already better than my last battery powered keypad lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened box from delivery today. Overall quality appears good. Instructions were lacking but BB website has videos that will help with install and programming. Overall installation looks pretty straightforward. I will install tomorrow and will update review in a few weeks after using lock and IOS app. Docked 1 star for poor instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    WiFi enabled, great to allow friends and family in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to get this product and not have to leave a key for someone. Now when my parents come to town I can give guest access. Not to hard to install or program! Great product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install the product. Normally I would have had someone install the lock. I like the keypad and not having to use a key.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock, Ease of use

    Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good lock. Easy to install and set up. I like the five minute auto lock if you forget to lock it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First Smart Lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, does the job, and has some really great features. Works well as part of my smart home. Hopefully lasts without issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More Trouble Than I Feel It Should Be!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of this product required some work with a drill because it didn't just fit in where the old locks had been, and for a while, the latch wouldn't turn, but that wasn't a major issue. Beyond that, if you're going to use it just as a keypad entry lock, then it's fine, but for the money, you can get that type of lock for much less than this product costs, so personally, had I known at the time of purchase what I know now, I'd never have purchased this product because connecting the "smart" features, and keeping them connected, has been nothing but trouble from the start. Initially, we couldn't even get the lock to connect to its own little hub and app. That took hours of frustration, trying to interpret instructions that either weren't there at all or were in very poor English. Once we did get an initial connection, it wouldn't stay connected. And that's where we stand now. Some days it'll work; some days it won't. It doesn't work reliably enough with Amazon Alexa (which is advertised on the box) that we can go somewhere & know that the connection will work if we attempt to access it remotely, which was the whole point of the purchase for me in the first place. So honestly, no, I would never recommend this product to anyone for "smart home" use. It's not worth the hassle. And it cost way too much money to just be a simple keypad lock, which is really all it is for us at this point. So I'd suggest sticking with the well-known names in locks and avoiding this brand!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product and good and useful, I don’t even have to use my keys anymore

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed pretty quick

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internal mechanisms of the lock failed within 12 months and it would not lock properly as a result. Also, this was the only device I could not connect to a new router I had setup, despite trying every possible (uninstalling and reinstalling, and hard reset on the device). Went from a "smart" lock, to a lock with no app functionality, to a "dumb" lock that couldn't even physically lock the door anymore. Get a Yale or Schlage right off the bat and save yourself the time and money associated with this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a condo. My main entrance is on the ground floor and my living space is the 2nd and 3rd levels. This lock makes life much easier because I can lock or unlock my door from anywhere with my smart phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exactly what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My roommate leaves the front door open all the time and this is perfect for that. I also can give access to visitors as necessary using the pin code. The sensor for the door opening was difficult to use since it has to be exactly aligned and stays on door with Velcro.

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Great peace of mind

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic lock. I’m bad at forgetting to lock doors. This lock set has saved me a few times already! Locks itself after 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to add to the “intelligence” of my home. It works great, and no keys needed as long as you have your phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic bluetooth lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. The only thing I don't like about this type of lock is you only have one lock to secure your door. I like two locks and it is pointless to install a key lock with this Bluetooth lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    remote lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work good looks nice but need to have kids who don't give out the code to get the most benefit from it. but nice to be able to lock the door remotely with phone app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so nice not to have a key! And it works with Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic item! Very versatile and easy to use as well as easy to install.

    I would recommend this to a friend
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