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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 561 reviews

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Rating by feature

  • Ease of Use

    Rating 4.3 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers often highlight the extended battery life and protective qualities of the juice pack helium Charging Case. Many appreciate its relatively slim design and ease of use, although some find the weight and price to be drawbacks. A few users also mentioned issues with heat generation and the headphone jack. The case's susceptibility to scratches was also noted by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 561 reviews
  • Rated 5 out of 5 stars

    Great extra battery for iPhone 5s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color for a woman with an external battery charger. IPhone 5s. Mophie love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good backup charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The helium case looks good and feels smooth. Unfortunately the case look does not last. Paint has chipped or peeled off. Casing material is soft and will dent easily from regular contact. I'm not especially hard on my electronics. This is just from pockets, laptop bag and being in the car. Pretty disappointed in the look now. The battery extender does work well. Be aware of the heating up during your replacement charge. Best to let the phone battery get to the point of red for best recharge. Last thing, I wish they made the charging compatible with the apple cable. The case isn't easy to remove if you misplaced the cable it came with and sometimes will not be recognized on my mac when i want to sync using the mophie cable. Also catches dust behind the phone.You will need a screen cover.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Works well, but nothing is perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my iPhone5 a couple of years ago. I am on my third Mophie case with the same phone. The reason being, the first case I had was dropped off the top of a bunk bed onto hard linoleum floor. The next day, the battery case came apart from the inner battery wiring, when I took the bottom piece (that houses the battery) off to plug in the iPhone cord in order to synch with iTunes. I like that the recharging port is for USB rather than the iPhone cord. I blame myself for dropping it from that height. I have dropped it plenty of other times and nothing happened other than scratches. The second Mophie case I had for about 6 months, when it melted and almost burned my fingers off when I picked it up. I contacted Mophie and sent it to them, and they sent me a new one free of charge. This one I have had for about a year now, and it has had no problems at all. It is durable, still charges, and has no real deficiencies. Though, it does get hot when you turn on the charge button, and the hole for the AUX port is too small for most headphone plugs (it comes with an adapter). Overall, I could not live without it. Later in the day, when I'm busy driving around or doing stuff, I don't have time to stop and plug my phone in to charge. The Mophie case does it for me, up to the advertised 80% every time!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Great for traveling!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this charging case for my fiancé and he just loves it! It's great for when he's traveling up to his military unit. Or if we're just out and about somewhere all day. It also looks very professional for his civilian job. The case works great and he can switch on the charging feature whenever his phone battery is getting low. It's great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Extra Juice for your iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After more than a year of owning my iPhone, the battery life was to the point where I usually could not get through the day without it dying. I have an external Mophie battery pack, but it was about the same size as my iPhone and increased the weight and bulk in my pocket. Enter the juice pack helium which fits around the iPhone and, although adding weight, does not add much in size and there are no extra cords I need to keep in my pocket just to charge my iPhone. I now once again get a full day's use out of my iPhone with just the flip of a switch on the back of the juice pack helium and only have to plug it in to recharge both the iPhone and juice pack at night.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed, Ease of use
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Morphie's Rule

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a wise purchase. Sleek and light. Charges the phone quickly and not with so much heat. Easy to use and comfortable to carry.

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Price, Weight

    Rated 3 out of 5 stars

    Pros & cons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it doesn't make the phone ridiculously big or heavy, but it makes the bottom of the phone super hot when charging. Nice to have the charging option but to get my phone battery up about 70%, it drains the entire cases juice. I got mine on clearance and I don't think id pay full price for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is nice and it looks good and does a good job charging the phone - so no complaints on the function of it. It is a little bulky though - which I guess is to be expected given it's a charger. Overall I think it's a good product and worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second charging case, the first met an untimely demise in some water. Aside from the water, it has done an excellent job of protecting my phone from damage, and keeps me charged up throughout the day. I specifically searched for an identical one to my first, as I love both the color and function.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    Sleek phone protector with additional battery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone protector/additional battery has been a blessing. The additional power has saved me on several occassions. The protector is sleek and not bulky like most others and provides protection as I've tested it often (not on purpose).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    cool idea but has flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the idea it charges it fast but gets really hot in kt pocket. During the spring time i bought it and it would get really hot when in my pocket when charging. Not a problem if you dont carry I t in your pocket all day long but for me it didnt work out

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I start a new job and it requires me to use a GPS app which reaaaally drains the battery on my iPhone... After researching I found the Mophie brand and it LIVES up to its standards. AmazonPrime price was less expensive but good ole Best Buy price matched so win win for me!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The juice pack works well adds life to the IPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this really works well once your iPhone 5s is at less then 20% you flip the juice pack on and it charges it up to like 75%...allows me to get a full day of constant use out of my phone without having to charge it or worry about it going dead.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    Great Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the mophie helium charging case for my iphone 5s. I use it at work to listen to music. Before the charging case, my battery was always running low during the day. I no longer have that problem. I also like how slim and lightweight the case is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Size

    Rated 5 out of 5 stars

    i like it for a number of reasons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about it is that it lets me throw away my apple charging cord. I love that i don't need to recharge mid-day. Everyone in my family has one of these and we all love them. Added benefit, in winter it serves as a hand warmer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife because she uses her phone non-stop and the iphone 5 battery is just not very good. I have bought other mophies in the past and this one compares. My wife loves the color (purple) and she can talk almost twice as long.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Accessory To Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of several mophie Juice Packs I have tried. It claims to add 80% battery life to the iPhone battery, and as far as I can tell, it does just that. The case includes an internal 1500mAh battery which provides the power to charge the iPhone battery on the go. The case is also durable enough to provide a good degree of protection in case the phone is dropped. There are cutouts in the case to provide easy access to all iPhone controls and functions without having to remove the case. Included is also a line extension adapter to attach to your headphone cables so that the bottom of the case can remain in place when using headphones. There is a special USB charging cable included which allows simultaneous charging of both the iPhone and Juice Pack.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    must have for people heavily relying on mobile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this for my spouse, whose whole life is in her phone, from home & work email, calendar & scheduling, to-do lists, finance & banking apps, communication apps, making & receiving calls & the occasional distraction with games & as a lifeline between communication between husband and wife when at different places. she is a heavy user and i kept getting told her battery was about to die through the day, so i got her this. NO longer do i need to fear her battery will die and her world will end. she now has the ability to quickly juice up her phone and remain connected to her life & world. she is very happy, and i no longer have to fear not being able to get a hold of her when i need to. highly recommended for someone who uses phone alot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Mophie and the quality seems better than the 2nd. Love the gunmetal gray for a change but the last red didn't last very long until the color started coming off. It does protect but when you drop it it will chop the edge or crack on the side. It separates easier than the last one and I like that the smaller section is in the bottom which makes it easier to come apart for syncing to computer. I travel a lot spits not always easy to find a wall outlet so Thanks Mophie

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed
    Cons mentioned:
    Case quality

    Rated 4 out of 5 stars

    Best charge case out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is wonderful! That might be what you think after the first week. Then as you progress you will start to notice chips, and scratches in the paint, and that's without even dropping it! That's the only bad thing about this case however. Battery life works as it says, charged relatively quick, and you'll never have to worry about your phone going dead in the span of 24 hours, even if you're a high user.

    I would recommend this to a friend
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