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Customer reviews

Rating 4.4 out of 5 stars with 310 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the camera quality, price, storage, and lightweight design of the Motorola Edge 2023 256GB (Unlocked) smartphone as positive aspects. They appreciate the phone's affordability, ample storage, and high-quality camera. However, some customers have concerns about the phone's battery life, difficulty in finding cases and accessories, and occasional performance issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 310 reviews
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Moto edge 2024

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Super snappy. Camera is good until fully zoomed in... At which point details become indescernable. Not good for gaming as the graphic chip is quite weak with dropped frame rated leading to stutter. Clean interface though.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're thrilled to hear that you choose Motorola Mobility in upgrading your device JasonM. Remember, we're always here to assist you if you need any help or have any questions. Furthermore, I recommend that you follow our official community page at https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en to stay up-to-date with the latest news and developments . -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , love the feel of it , it’s smooth and sleek and has lots of cool features! Had no problem connecting it with chosen carrier . The camera does lag a bit the quality of pictures are amazing

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AlmaG. Thank you for taking the time to share your positive feedback. We are happy that you are pleased with the phone's design and functions. If you are interested, you can share your experience on our official Motorola online community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone for elderly people with a good camera.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the cellphone for my mom to use and I would say that when it is on clearance, it is an absolute great deal. My mom is in her mid 60’s and don’t use the phone much more than facebook, instagram and she love taking a ton of pictures, which for her was the biggest highlight of the phone, the camera looks really good and it is perfect for the average users, some pictures that she took (in good conditions) are as good as my IPhone 15 Pro Max. I would recommend this product. The only downside is the battery, it’s not great, but also not horrible.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello AndreG! We are thrilled to hear you have chosen this device model for your mom. We sincerely appreciate your trust in us. Don't hesitate to join our official community page at https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. It's a great platform to stay connected with us and fellow users. Thank you once again for your support. -Ythan MotorolaMobility

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Speed Demon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic handset. I must say that I had low expectations, but this phone is gorgeous, tough and spredy. Don't get me started on the silky and reassuring faux leather back.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      It's awesome to hear that the phone exceeded your expectations, Briens. The gorgeous design, durability, and speed are definitely winning features. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice phone from moto

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this phone since last week. Screen resolution is good. Camera is awesome during day light but not upto the mark during night or low ligh photography. Sound quality is good. It supporting eSim and Wifi Calling. Charging time is 1 hour with 65W charger. Batter backup is just one day or low, based on usage. But fast charging will help here.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Dipankar, Thank you for sharing your experience with the Moto Edge 2023! We're glad to hear that you're satisfied with the screen resolution and sound quality, as well as the support for eSim and Wi-Fi Calling. It's also great to know that you find the charging time with the 65W charger to be fast. If you're interested, we'd like to hear your story and share it with other Edge 2023 users here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Iza MotorolaMobility

  • Rated 2 out of 5 stars

    After two weeks I wanted to return it...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks of using this phone I wanted to return it but can't. The Best Buy return window is only 14 days! I would return this phone and go back to my old Motorola Z4 if I could. I bought this phone because I have had Motorola phones that have worked well in the past and I wanted the eSIM capability for travel while in Italy. Pros: -sleek/slim -Back panel texture is nice -eSIM is easy to install and use on phone -Memory/Storage -Android OS -Camera is adequate Cons: -Big screen with glass edges and slim design makes it difficult to use when holding. The screen edges are touchy and are either too sensitive or make it too difficult to open items at the curve. Often is effected by ones hand when holding it as the screen curves over the edge to where your hand comes into contact with slim thin phone. -Lack of case options to adequately protect it while remaining fully functional. Couldn't find them anywhere but on the Motorola website and that was only clear, no black option. (CAUTION: don't order the Edge+ cases, which there are plenty of online, as they are too big!) -Doesn't hold advertised charge. Usually didn't last a full day with using standard apps. I didn't watch videos or stream music on these days either. (Yes, I did all the suggested battery/charging optimizing steps) -Camera is adequate -I have had more issues with acquiring and keeping a connection to WiFi and Mobile Network (data) than I have had with the phone I was using which was a Motorola Z4 that I bought years ago. Not serious issues, but more a delay or infrequent dropping and requiring of connection that I didn't notice with old phone. This was true even when I returned home so not due to factors while traveling. Best Buy Experience: Pretty good. -14 days is way too short for a return window. I bought this phone the two days before I left for a two week trip to Europe. The plus is that I got a good opportunity to put the phone through its paces. The really negative is that the return window closed one day before I got back. Since I had decided that the Cons I listed above were more than I wanted to settle for I wanted to return the phone. Very disappointed that it wasn't a common 30 day window. -Online purchase was OK. -Liked option to see what store had item so that I could go there to pick it up as this was a time sensitive purchase before a trip. -In store help was a mix. The guy walked away when I came up to the counter to be helped and took a minute to come back, but was nice. -I would have preferred to do curb side pickup but the process wasn't clear to me so ended up going inside. May have been my issue as I was in a hurry. Due to the screen, possible connectivity issues, and short return window I wouldn't recommend this phone. If you find the Motorola Edge 2023 on sale, you are really interested in the eSIM function, and it feels good in your hand you might give it a try. But keep an eye on the calendar and that short return window!!!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your detailed feedback with us, Ciao. We sincerely apologize for the inconvenience you've experienced with your phone. We appreciate your insights on the pros and cons of the phone, especially regarding screen sensitivity, battery life, connectivity issues, and the short return window. Your feedback is invaluable to us as we strive to improve our products and services. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be happy to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a Samsung guy, tried out this Motorola and cannot complain. It works well and new features. Good camera can't complain.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, SantiP! We're thrilled to hear that you gave Motorola a try and found the experience to be positive. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great customer service amazing phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is awesome it really is but the customer service I received was amazing like I don't usually buy things online but over time I've come to realize that Best buy actually does have really decent prices on their products and I made a purchase online went to the store and it was waiting on me like it was really that simple so the phone itself is amazing I was looking to buy a Galaxy s23 but decided on this one instead but can't say I'm not happy with it

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We're happy to know that JimmyM that you were satisfied for the product and the service you got when you purchase this device. We'd love to hear more from you about the experience with the device, you may follow us on our official community page at https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en -Ythan MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Motorola edge 2023 unlocked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very good. It's new so I did have difficulty finding a case and screen protector. Camera is great .

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We sincerely appreciate you taking the time to share your feedback, PamelaM. We are happy that everything works for you. Please do not hesitate to reach out to us if you ever require any assistance. You can also visit our official community page at https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone and price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fantastic. Purchased for my daughter and honestly it has that premium phone look and feel. Features and camera are great.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Motorola edge 2023

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good cell phone good for used and very fast to navigate..

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi FabianR, We are so happy to hear you had a positive experience using our Moto Edge phone and that you're enjoying the phone's features. Your support and trust in us are much appreciated. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Lana

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fair ln good in string goods camra and everything

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi HussenA, Thank you for sharing your positive feedback about our product. We greatly appreciate your satisfaction with your purchase and the support you have shown us. We encourage you to share it with other users on our official community page at: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_plus_2023_en -Belle MotorolaMobility

  • Rated 3 out of 5 stars

    Looks and feels good but lacks performance

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but processing is very low and it's buggy at times.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, PankajP. We're glad you like the look and feel of your phone, but we’re sorry to hear about the performance concerns. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Motorola edge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is nice but just don't like it's so hard to find the accessories for it such as case and screen protector

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to use and reliable to have the Motorola

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi SorphoanNop, We do appreciate your support and love for our Moto Edge phone and we're happy to see that this phone meets your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality, Processor speed
    Cons mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Awesome phone for a great price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a series of Motorolas over the years and this is the nicest yet. I upgraded for the 256GB storage and it has been so nice to have, especially since I've started filming videos for my small business. The battery lasts for a couple of days, and I love the feature that prevents overcharging if you plug your phone in overnight. I don't have any issues with lag or slow loading apps. I'm not a huge mobile gamer but the ones I've tried have worked great. The camera quality is nice for an Android. The one downside is that it doesn't have a headphone jack. It works fine with Bluetooth earbuds, but it would be nice to be able to plug in wired headphones as a backup in case the BT ones run out of battery.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Ellen, Thank you for your detailed and thoughtful review. We're so glad you're enjoying your new phone, especially the storage, battery life, and smooth performance of your small business videos. It's great to know that gaming and camera quality have met your expectations too! We appreciate your feedback regarding the headphone jack and understand how that could be useful. If you ever need help, give us a holler or reach out to our official Moto Edge community page: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Phone is rebooting daily.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone reboots a few times a day. The headset disconnects, and the phone reboots. The headset then reconnects.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi StevenW, We're sorry to hear about the issues you're experiencing with your phone, especially the frequent reboots and headset disconnections. To help you resolve these issues, please email us at [email protected] for us to further assist you. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality, Price

    Rated 5 out of 5 stars

    My perfect phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the plus model after using them both for a day. These are key differences versus the plus model. Pros:: Cheaper Not slick More compact and lightweight Callers can hear me better, especially when there's wind or a window down in the car Much better ram management The plus model is better in these 2 ways:: Better camera (2x zoom) MUCH Better battery life (battery is bigger and processor seems to handle heat a tad better) Summarized:: I also like the plus model better because of some software tweaks it has. Just small general things. For instance, the clear all apps and ability to lock apps open in the app window screen is ideal for me. Ongo caseless and wear basketball shorts. This phone satisfies my necessities for a phone versus all others I've tried. I was really shocked the dimensity 7030 is as snappy as it is. And I'm still impressed by how well this handles ram management. I typically need a 12gb ram phone, but this one handles and punches above it's class on sale for only $499.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Case availability

    Rated 5 out of 5 stars

    Great phone for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well this one was unexpecte, i usually have two flagship phone like the newest pixel or Samsung along with the newest iPhone. However after getting sick and unfortunately loosing my job i had to return my work phones and needed to fet something that wont hurt rhe wallet. I originally tried the pixel 8 because it was on sale at the time for $549 and it constantly got hot to the touch doing basic things like social media and watching videos, not to mention the battery life was just terrible.. so i returned it and picked up this Moto edge 2023 being that it was also on sale and cheaper I decided to give it a shot and oh oh boy it does not disappoint. Its a bigger but lighter phone, not a better camera but its still good for the price and it doesn't feel like it will break after dropping it mainly because of the vegan leather on the back compared to the pixels glossy back. Battery life is better then the pixel 8 however i wish it would better but considering it does last longer and does NOT overheat i consider it a win. ( Oh for my pixel fans out there yes this does have Screen calling) which is surprising because Samsung and others don't have it. Only two downsides here that i see, 1. There are not many cases or screen protectors i found online for even at best buy 2. Phone does lag when dling heavy multitasking or gaming however it hasn't froze on me.Overall if you need a phone that doesn't break the bank and is reliable then this os the one

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Surprised by the camera's function and quality for the price. As for the Dimensity 7030 chip, it can run AAA mobile games quite well being a mid-tier processor. The overall phone can be a great daily driver with the smooth 144 hz p-OLED variable display and vegan leather design that makes it easy to hold without worrying about fingerprints. Quick note. with the endless edge display, I recommend buyers to get the phone case on Amazon because just by merely holding it with no case, your skin can come into contact with the screen and make false input.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Charley34, We appreciate you taking the time to give us positive feedback and we're glad that you're satisfied with the phone's feature and price. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-edge-2023/bd-p/motorola_edge_2023_en. -Mitch MotorolaMobility

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