The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 1092 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers value the Moto G 5G 2023 128GB (Unlocked) for its budget-friendly price, impressive camera quality, long battery life, and ease of use. While some users have concerns about occasional lags, lack of NFC support, and durability issues, many find it to be a great value for the price, especially for everyday tasks and casual usage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,092 reviews
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Great Budget Phone with a Screen Freeze Flaw

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I’m impressed with its performance. The battery life is fantastic, easily lasting a full day of heavy use, and the 128GB of storage is ample for my apps and media. The camera quality is also surprisingly good, capturing sharp and vibrant photos in various lighting conditions. However, I’ve faced a frustrating issue where the screen freezes when I receive incoming calls, making it impossible for me to answer them. This has led to missing important calls, which is a significant drawback (-1 star for the same). Despite this, the sleek design and comfortable feel make it a pleasure to use. For anyone looking for a reliable smartphone with solid features at an affordable price, this model is worth considering, but be aware of the call-related issues.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ram4, Thank you for your feedback, we are glad that you are overall impressed with the phone's performance. I also understand that you are having a problem with the screen randomly freezing. we would like to have the opportunity to investigate your feedback further. Please share your details at [email protected] and we'll be there to assist. -Carlos MotorolaMobility

  • Pros mentioned:
    Camera, Easy to use

    Rated 5 out of 5 stars

    Happy Customer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It's easy to use. The pictures with the camera on this phone are fabulous. So clear and crisp looking. The associate who helped me was wonderful. She transferred everything from my old phone to this one. She answered all my questions and was so kind and professional. I will highly recommend Best Buy to anyone looking for any items you provide and I've told all my friends about how wonderful the (salesgirl) associate was to me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hello there, CindyC! Thank you so much for your kind words. We're thrilled to hear that you're enjoying your new phone and that our associate provided such exceptional service. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Moto G 5G (2023): A Budget-Friendly 5G Powerhouse

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Solid Budget 5G Experience The Moto G 5G (2023) impresses as a budget-friendly smartphone that offers great value for users looking for 5G connectivity without breaking the bank. Here’s a breakdown of what makes this device stand out. Design and Build The Moto G 5G (2023) features a sleek and modern design with a plastic back and a large display. The phone feels solid in the hand and is comfortable for everyday use. The 6.5-inch Full HD+ display delivers vibrant colors and decent brightness, making it perfect for streaming videos or browsing social media. While not the most premium build, it offers durability and reliability at an affordable price point. Performance Under the hood, the Moto G 5G is powered by the Qualcomm Snapdragon 695 processor, which ensures smooth performance for most tasks. Whether you’re multitasking, watching videos, or playing light to moderate games, the phone handles it with ease. The device also comes with 4GB or 6GB of RAM, which ensures smooth app performance and multitasking. 5G Connectivity One of the standout features of the Moto G 5G is, of course, its 5G capability. With more and more regions expanding 5G networks, this phone is future-proofed for faster speeds and lower latency. It’s a great option for those looking to enter the 5G world without spending a premium. Camera The Moto G 5G sports a 50MP primary camera that captures sharp and vibrant photos in well-lit conditions. While the camera is impressive for a budget phone, it does struggle a bit in low-light environments. The 2MP depth sensor and 2MP macro sensor help with portrait shots and close-up photography, though they aren’t as refined as higher-end devices. The 13MP front camera takes decent selfies for social media needs. Battery Life The device comes equipped with a 5,000mAh battery, which easily lasts a full day of use. Whether you’re browsing, streaming, or using apps, the battery life is reliable and should satisfy most users. Charging is handled by a 15W fast charger, which isn’t the fastest, but still gets the job done relatively quickly. Software Moto’s near-stock Android experience continues to be a highlight. The Moto G 5G (2023) runs Android 13, with minimal bloatware and a clean interface. Motorola also includes some handy features like Moto Actions, which adds gestures and shortcuts to enhance usability. Conclusion Overall, the Moto G 5G (2023) is an excellent choice for users looking for a budget-friendly phone with solid performance, good cameras, and 5G connectivity. While it may not offer the premium features of higher-end devices, it excels in delivering a well-rounded experience at a fraction of the price. For those on a budget who want 5G connectivity without compromise, the Moto G 5G (2023) is a smart choice.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your detailed review, HariharasudhanA. We're thrilled to hear that you appreciate the phone for its performance, battery life, and 5G connectivity. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Cons mentioned:
    Nfc

    Rated 4 out of 5 stars

    Missing a few things, good on price

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already own this phone, so I got another one for mother's day. I've loaded it with the nova launcher and wallpaper engine. The animated background and 3d home screen pages transitions effects makes any iphone look bland. It handles streaming cyberpunk and my entire steam game library flawlessly over the 5ghz wifi on GeforceNow. Remoting into my server is a breeze with a side loaded older version of google's remote desktop. I can run the whole office from this phone. The only downside is no NFC, which is not a deal breaker considering that leaving NFC enabled is a security risk. No wireless charging. This is disappointing because my vehicles offer wireless charging and wireless android auto.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for purchasing this phone, Dave. We appreciate you taking the time to give us feedback, we'll relay your message to the team. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Valued customer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the customer service. I bought a phone for a really good price and I would continue to visit Best Buy for future purchases. The Motorola phone I bought takes really good pictures... The Toshiba tv in the photo was purchased at Best Buy as well.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Loyalty! We're thrilled to hear that you had a positive customer service encounter and that you're pleased with the device's features. Be sure to join our official community page at https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en for more updates! -Ythan MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Motorola

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Motorola phone for my sister, and she loves everything about it, such as the batteries lasting longer, the excellent camera, and the straightforward navigation. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    The Moto G 5G is a must!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome camera, clear graphics, nice speed, wonderful and fulfilling phone, I despise iPhone....this phone is IT!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your enthusiasm about the phone, JulieG. We're thrilled to hear that you love the camera quality, clear graphics, speed, and overall experience. We're glad to provide you with a fulfilling phone option that suits your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a low price with plenty of battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone, better than a google pixel

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Google Pixel suddenly died, and Google denied me any service or replacement options. I had to get a budget phone, and am glad I purchased this Motorola phone. Compared to the price, it exceeded my expectations. The battery runs me for more than a full day. The camera is decent, but it struggles taking low light pictures, apart from that, it's a great phone. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    MotoG mobile

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone look good. Camara quality also good and 5g mobile with lesser cost. Good choices for low cost mobile.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AppalasatyasaileshS. Thank you for sharing your positive feedback. We are happy that you are pleased with the phone's quality and functions. Thank you for choosing Motorola. If you are interested, you can share your experience on our official Motorola online community page:  https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome phone for preteen

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great phone for my daughter. Of all the features, the one I love the most is the Family Link app that allows me to track what apps and what my daughter is up to and set limits on usage. Great battery life too.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your positive experience with us, VictorA! We're glad to hear that the Family Link app and battery life have been such valuable features for your daughter. If you are interested, you can be a part of our official community page here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Accessories

    Rated 3 out of 5 stars

    A just to get by phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is terrible. Not a lot of memory. You can only find a a screen protector and case online and the shipping fee is high. The battery life is good. It gets hot if u play games.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your feedback with us, MirandaC. We're sorry to hear about the challenges you're experiencing. It's normal for phones to warm up during gaming sessions, but here are a few tips to help manage it:
      1. Optimize Settings: Lowering screen brightness and closing background apps can help reduce heat.
      2. Take Breaks: Give your phone short breaks between gaming sessions to cool down.
      3. Ventilation: Avoid covering the phone's vents during use.
      Regarding the camera quality and memory, we understand your concerns. As for accessories, we're working on expanding availability to reduce shipping costs. We appreciate your patience and feedback to improve our products. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Elle MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Stylish Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto G Stylus 2023 is a good product. I like the size and quality of the camera. The stylus is a nice addon to the phone. I believe it'll help with reading. The only downside is it is sometimes slightly slow for processing speed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We appreciate your choice in choosing one of our Motorola devices, MdmashiurR, and we're thrilled that you've shared your experience with us. If you ever require any assistance, please don't hesitate to reach out. Stay connected with us by following our official community page, where you can stay up-to-date with our latest devices. Visit https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a great phone. So good memory to download apps and some games, and camera is really good and you can use both of cameras at same time, screen and resolution are way awesome!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Eliclavel, We're delighted to hear that you're enjoying the device's excellent memory capacity, allowing you to download apps and games without any hassle. If you're interested, we'd like to hear your story and share it with Moto G 5G users here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was shipped very quickly, great display & amazing quality

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ArloB, Thank you for your feedback! We’re thrilled to hear that your order arrived quickly and that you’re impressed with the display and quality of your phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    5g

    Rated 5 out of 5 stars

    Best phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, good displaying, goid looking. I lovely like this phone.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi EziD, Thank you so much for your positive feedback! We’re thrilled to hear that you’re enjoying the phone’s display and design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Secondary phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get from after pay, very nice.no problem with this product

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JoseP, We're glad to hear that you're satisfied with your phone and that everything is going smoothly with Afterpay. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good basic phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, not overly complicated. Charges fast and Holds a charge.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your feedback, Debk. We're glad to hear that you find your device to be solid and straightforward, with fast charging and good battery life. If you ever need help, give us a holler or reach out to our official Moto G 5G community page: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Hello Moto, Great Experience Come be Moto Customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving my new MOTOROLA phone, easily transferred my information and has excellent sound. Photos are excellent!!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ExcellentPhotographyLOVE, Thank you so much for sharing your experience with us! We're thrilled to hear that you're loving your new phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Marge Moto

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has clear screen, slim and easy to handle, long battery life

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for your wonderful feedback, Margie. We are delighted to see that you are satisfied with the phone's design and features and that it meets your expectations. We also encourage you to join our online community page and learn more about the product here: https://forums.lenovo.com/t5/moto-g-5G-2023/bd-p/moto_g_5G_2023_en -Belle MotorolaMobility

Sponsored