Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $79.99
Clearance
Save $320
The comparable value price is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 964 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the One 5G Ace 2021's long battery life, good camera, and affordable price. They appreciate the large storage capacity and fast performance, as well as the support for 5G connectivity. While some users have concerns about the phone's weight and call quality, overall, customers are pleased with the phone's features and value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 964 reviews
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Its awesome...Ignore the snobby experts!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to bed last night with 70% battery left!!! Its not a thousand dollar phone and should not be judged as such so ignore the snobby experts who compare it to something much more unaffordable. Im upgrading from a S7 edge that I have owned for 3 years. Its snappy fast in comparison, has a great screen, and battery life is so amazing. Most people just want a reliable phone where they dont have to bother about being attached to the charger like this one. The snobby experts suggest buying the more expensive Big Tech Google Pixel which doesnt have as good as a battery and no SD card. No thank you. I love this and I am ordering another phone for my wife. And if you live in Oklahoma City... Mint mobile is crazy cheap without a contract and provides great 5G! 60mpbs down and 50mbps up. Thats Mint mobile using the T mobile towers by the way.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Middleagedreviewer,

      Wow! Excellent choice! We can totally feel that you're very happy with the product you've bought from us. If you're interested, we'd like to hear your story and share it with other users here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We love to hear you from there. - Frank MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Moto One 5g Ace Review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. Battery lasts all day with heavy use. Nice large display. Great amount of internal storage. Camera produces nice pics. Have not tried night vision. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone, I hope they ship it properly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself works fine if you like Androids. No problems here with battery life/charging. We have 2 of these. The unit I ordered for my son was not packed properly for shipping, fortunately it doesn't seem to get jostled around too much.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi NateM, thank you for taking the effort to share this experience with us and we're sorry to hear that the device was not packed properly. Did you get the device in good condition?
      As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please send us an email at [email protected]. -Ythan MotorolaMobility

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone - even better value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the unlocked model for my wife. She spends quite a bit of time on her phone and likes to take pictures. Good quality camera and fast performance when using apps. Has several features I would like on my (expensive) Samsung. Bonus is the case I purchased with it has a built-in screen protector. This case is not available for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Unlocked is Way To Go.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best ways to beat the high cost of monthly cell phone cost, is to buy a unlocked phone. You can find good phones for well under 500 dollars. Then just take your phone to a high quality prepaid carrier and pay 40 dollars a month, with no hidden fees. I upgraded from a Samsung S6 that I paid 700 dollars for in 2016, but just 40 dollars a month for service, After phone outlay, my monthly mobile cost stay low. The Motorola 5g Ace is a bargain at 399. So kick those cell phone blues to the curb, and buy yourself a unlocked phone at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, Great value @ 5G

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this phone for a week and has been excellent, fast, reliable, no bloated apps, 5G in 90% of the places I have been, regular updates, battery life, enough memory and expandable memory, Qualcomm chip, I love Moto's phone, been with them since early, to the smartphones now, X4, to the G Powers, compared to over $1K phones, for what I do, txt, apps, phone calls, is worth it, I only play games, movies, etc. once in a while, when I have too. But this phone is great for me for I do 90% of the time. I know is not the same Moto it was before, since is owned by Lenovo, but still heading to the right direction.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Echodotexperience, Wow! Thanks for the great rating! We're glad that you appreciate this phone's specfications. You may want to check out, if you have not already, take a look at some other Moto One 5G Ace 2021 user's story here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en/. Love to have you. -Jess MotorolaMobility

  • Rated 5 out of 5 stars

    Love my Motorola cell phone

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 3rd Motorola cell phone that I've had I really love them. I try the Samsung and I didn't have good luck with it so back to the Motorola for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do it

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone, it has a lot of features that is exclusive for Motorola

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this phone for my wife, is so good to used , everything is good pictures, make a video

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Battery last all day without any issues. Get a case, dropped it and chipped the corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moto One 5G Ace

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have much experience using a smart phone but I like the fingerprint security and my first time using Google wallet and using the NFC. For the price it was a good phone for a beginner like me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for leaving us a positive rating NewbieEC, and for choosing Motorola! Don't hesitate to reach out to us if you have concerns with your Motorola device. Kindly follow us on our official community page at https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. We'll be ther to help you. -Ythan MotorolaMobility

  • Rated 4 out of 5 stars

    Worth the price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. Basic camera. Good display and loud speaker. Clean UI.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi VishalD, We're glad to see that this phone meets your expectations. We appreciate your enthusiasm for the Moto Motorola One 5G Ace 2021 smartphone. If you want to learn more about the fascinating features of our devices, you may join our online community: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Elle MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone for the price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been great. No problems at all. Great options and preformance for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone and I didn’t know it was that great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery useless after 6 months

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone started off great. Unfortunately, for the past few weeks the battery life has plummeted. It used to support full day use with 30%+ left in the battery at night. I haven't changed chargers or anything, but now the battery can't make it 9 hours with only about 3 hours of active use (see picture from today). Pretty disappointing; my cheaper phones in the past lasted much longer.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for reaching out to us, Michael. We appreciate you letting us know about your phone's condition. As we stand behind our products, we would like to have the opportunity to investigate your phone's battery life concern. Please write us an email at [email protected]. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Really good!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good , I recently purchased this Motorola smartphone, and I must say, I liked it a lot. This device is impressively fast, making my daily tasks and multitasking a breeze. The large screen provides a great viewing experience, whether I'm browsing the web, watching videos, or playing games. Moreover, I was pleasantly surprised by the camera's performance; it captured sharp and clear photos. Overall, this Motorola smartphone exceeded my expectations in terms of speed, screen size, and camera quality.

    I would recommend this to a friend
  • Pros mentioned:
    5g, Price

    Rated 4 out of 5 stars

    HELLO MOTO

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this Moto for several months and I love it. Equal to are better than more expensive brands. As large a screen as any and 5G is readily available. For me phones just need to make clear calls and have quality resolution. It seems silly to pay over a grand for a phone,,,HELLO MOTO and drinks on me...mic dropped!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    Good 5G phone for the price

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought in store after I played a bit. I think the phone is actually good for most occasion Good: Excellent battery (up to 12 hours SOT when playing YouTube solely over Wi-Fi) Fast CPU (on par with 765G at least) Decent main and selfie cameras Complete T-Mobile support including 5G Big screen (5.6" when measured in 16:9) 6/128+SD Headphones jack Not so good Mono speaker (but sound is loud and rich) Selfie position (personal preference) A bit slow 18 watts USB-PD charging Actually, if you consider 2021 Moto phone and you have some budget, this one is actually a big step up from G Power with 1080p screen, 6/128, and 5G

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, Fast

    Rated 5 out of 5 stars

    Excellent phone for the money.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mid-budget phone. Plenty of speed, plenty of memory, plus additional memory can be added via micro sd card. This phone comes unlocked. It can be activated with all major carriers. Excellent 5G, where available. And, for the price. The cameras on this phone take excellent pictures. The battery lasts me over 2 days of normal use. Using Best Buy’s reward points, I was able to pick up this phone in January as an open box “excellent” condition for around $300. The phone arrived in the original box, with all original “un-opened” accessories. Everything in the box looks brand new! By adding a case and a screen protector, the phone still looks operates like it is brand new. This phone is fast and works great. It has met all of my needs for personal and work uses.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi FloridaFamily, Motorola would like to thank an awesome customers like you for your amazing support! This phone has all you need for the price and great specifications. If you would like, you could join your fellow users on our official Moto One 5G Ace community page here: https://forums.lenovo.com/t5/motorola-one-5G-ace/bd-p/motorola_one_5G_ace_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Love my Moto

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my phone. Bought it in March and it's still going strong. Battery life has been excellent. I love some of the Moto feature like shake for the flashlight and twisting it for the camera. Takes great pictures as well.

    I would recommend this to a friend
Sponsored