Customer Ratings & Reviews

One of the employee from geek squad recommend me getting the membership that way it’ll saved me the labor parts that they’ll order incase of they break it. Signed up, able to fix my HP Laptop and to the newest Win 11 Pro. Will come back for them to fix my old MacBook Pro!

I brought my HP laptop in for a diagnosis because of very slow operation. It was determined that the hard drive needed replacement. Figuring the cost of diagnosis and repair, it became obvious that purchase of the Best Buy Total membership what's the way to go. The membership would cover future diagnosis and repairs on this and other electronics, as well as cloning my desktop to a new desktop which I will be buying later this year. The membership includes many other benefits and a discounts.

I was highly impressed with what this membership has to offer. When I purchased a new laptop and the membership with it, I was told I could bring my old and new laptops in to have all the data from the old transferred into the new. I was so glad, as I knew I could mess that up. When I picked them up, the manager informed me that if I had any problems at all, I could call them directly. If I get a computer virus, they will fix it at no charge. The membership rate is worth it!!!

Im very grateful for the help and support I’ve received from the Harbison team and am considering continuing it for next year. They are excellent plus I think my products I bought from Best Buy may be guaranteed some

This membership has easily paid for itself. The exclusive member pricing helps me save on almost every purchase, and the included Geek Squad support is a huge plus for peace of mind. I recently bought a new console and a few accessories, and knowing I have added protection and priority support really makes a difference. Plus, free shipping and faster service don’t hurt either. If you shop at Best Buy often or buy electronics regularly, this is a no-brainer!

Great services and nice staff. Except for Apple devices since my store is close to an Apple Store . I must sent my devices to the Apple Store instead of going here. Unless that’s what I was told (or understood) other than that for any other purchase this is really worth it.

These are the type recommendations from best that needs to be considered by every Best Buy customers. This membership helps to protect and enhance the durability of your purchase and very support from their geek squad to help out on any technical challenges that you might encounter. As for me and my family this is cool way to stay on top of your devices.

It's like having insurance. The people working in this area are really great. My only complaint is it can be hard to get an immediate appointment when you need to get help immediately. The membership is more expensive than I like, as we've seldom used it. Instead of increasing the price each year, a discount should be given as a reward for renewing. But it's good to know it's there if we need it. A bonus for us is we live a half mile away from our Best Buy.

The Best Buy Total Protection plan has been an excellent value for us over the past few years. We've made several purchases, and having the plan has been incredibly beneficial. Every time we've needed assistance, the service has been prompt, professional, and supportive. The savings and support from Geek Squad alone have made a big difference — we've saved enough money through repairs and services that the plan has more than paid for itself. It's given us real peace of mind knowing our investments are protected. Highly recommend!

The standout benefit of the Best Buy Total Membership is the peace of mind it offers for tech enthusiasts. Knowing that your purchases are covered with extended protection, including accidental damage on many items and even AppleCare+ for Apple products, is a significant advantage. Plus, the included Geek Squad support can be a lifesaver for troubleshooting any tech issues you might encounter. It's like having a safety net for your electronics!

Its good to have protection for big purchase items. I have not had to use this item. Not sure if i should keep it. I have not seen any extra slaes on things I am interesed it. But might be handy if you shop more here and for bigger purchases that require install and need protection.

We've been a member of Best Buy Total since late 2019. It is great. If you don't want to be a techie but want you computer/devices to be in top shape then this program is for you. We actually purchased two memberships, one for ourselves and one for my sister-in-law, for her autistic son who is very hard on his computers. How good is it for them, let's just say that the Geek Squad knows the by name. Really, if you just don't want to be troubled by adding in new software, fixing a computer that crashes, making sure your updates are running properly...purchase the membership. There are other perks, too, but the one we use the most is the computer support.

I have had Best Buy Total for atleast 4 years. I wouldnot be without it. It has paid for itself Over and over. It ads time to you protection when you buy like my microwave up to 2 years. You get a little more time extension to return a product.

Best way to keep from pulling my hair out was to purchase this Best Buy Total Membership. I purchase this EVERY year and consider it worth every penny. I have used it at 3 or 4 A.M. and the geek saved the morning for me. I have had it for the past 10 or 12 years. It is good insurance for your old purchases and your new ones when you retire your old ones. Love Love Love , I'm not techy, I leave it to them, and they have never let me down. I can use but I can't fix, or trouble shoot...I will never be without it.

Being in my 60's I know how to type but find any other processes necessary to work out kinks on any other electronic items nearly impossible. The comfort and peace of mind this program provides is priceless. The technicians that have visited my home have always been prompt and professional. I find this service to be invaluable and the cost for value very fair and affordable. I couldn't live without this program.

Best Buy Total has completely transformed my electronics shopping. The free two-day shipping, extended warranties, and included AppleCare+ are fantastic perks. Plus, 24/7 Geek Squad support, member pricing, and discounts on installations make every purchase feel smarter. It's a must-have for anyone serious about their tech.

When I say that getting this membership has changed my shopping experience for the better, it's no exaggeration. I got the Best Buy Total membership and all the perks that come are amazing. Just the member picks alone has made such a difference. I wish I got this membership sooner! 10/10 would recommend.

I am not very tech savvy, so when I need help, the Geek Squad and my total membership team are there when I need them. I have not had a bad experience or unresolved experience yet. I do not worry about if something breaks or goes out of whack because my total membership covers most of the problems that can arise. I feel a little more at ease with the full coverage.

I highly recommend the Best Buy Credit Card to anyone who loves technology and wants to maximize their savings on electronics and appliances. Not only does the card offer excellent financing options on larger purchases, but the exclusive rewards and discounts for cardholders make it incredibly valuable over time. I often recommend it to friends and family who shop at Best Buy, especially when they’re upgrading their home entertainment systems or buying new laptops. The ability to earn rewards on every purchase, combined with the flexible payment plans, makes this card a smart choice for both tech enthusiasts and casual shoppers. It’s definitely a card worth considering if you want to get the most out of your purchases.

We like the peace of mind knowing we will get the help we need. We wish we would use the services more often and sometimes wonder if membership is worth it as we are not into tech or TV's so we don't buy a lot. It has come in useful when we needed help with our computer. The people are always helpful, knowledgeable and considerate. They seem to want to do a thorough job.