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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 10 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Freestyle 365 Propane Gas Grill for its attractive appearance and sturdy construction. Many customers commented on its quality build and recommended it over other grills.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    Looks great, Quick ignition

    Rated 5 out of 5 stars

    A+ Grill

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally upgraded from a 5+ year old grill and couldn't be happier with this one. Looks great and quality made. Love the ignition system being part it the knobs. Lights immediately every time, warms up quick, and everything cooked has been great. Definitely recommend this grill

    I would recommend this to a friend
  • Cons mentioned:
    Damaged

    Rated 1 out of 5 stars

    Arrived Damaged

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grill artived damaged. Couldnt get anyone from Best Buy to help.

    No, I would not recommend this to a friend
    • Brand response from The Napoleon Team
      Posted .

      Thank you for sharing your feedback.
      We are sorry to hear that your Napoleon Freestyle 365 arrived damaged and of the experience you have had. Please do not hesitate to contact our Customer Experience Department should you require any additional assistance or have any questions or concerns. One of our associates will be pleased to help you. We can be reached by calling 1-866-820-8686 or via email at [email protected] Napoleon

  • Pros mentioned:
    Looks great

    Rated 5 out of 5 stars

    Napoleon wins the day!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research we chose this grill as we were looking for a simple grill for two retirees! So far we love it. Everything we’ve made has turned out perfectly, including a pan of lasagna which we couldn’t cook in the oven (after I melted a huge Tupperware container in it.!)it’s great to have a side burner as well, especially if I succeed in breaking the oven cooktop as well

    I would recommend this to a friend
  • Pros mentioned:
    Looks great, Price

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super grill! Looks fantastic, cooks superbly. Great price too.

    I would recommend this to a friend
  • Pros mentioned:
    Looks great

    Rated 5 out of 5 stars

    Choose this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking sturdy and built to last, would recommend over all other grills

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Braai

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little longer to assemble than anticipated, the guide not too good, finished article impressive- quality, robust, style.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rock solid BBQ. Easy instructions. Easy install/ putting it together. Took 45 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this grill is living up to my expectations

    I would recommend this to a friend
  • Pros mentioned:
    Fires up everytime, Simple design

    Rated 5 out of 5 stars

    Napoleon grill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grill is great, big fan...simple, nice design, fires up everytime

    I would recommend this to a friend
  • Pros mentioned:
    Simple design

    Rated 5 out of 5 stars

    Family Grill

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size for my family. Has a beautiful layout. Does the job.

    I would recommend this to a friend
  • Customer reviews from napoleon.com

    User rating, 4.6 out of 5 stars with 14 reviews on napoleon.com.

    See all napoleon.com reviews
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