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Customer Ratings & Reviews

Your price for this item is $429.99

Customer reviews

Rating 4 out of 5 stars with 230 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are satisfied with the Botvac D4's cleaning performance, mapping functionality, and quiet operation. Many appreciate its ease of use and the helpful "no-go lines" feature for restricting cleaning areas. However, some users experienced issues with battery life, navigation inconsistencies, and app connectivity. The lack of a side brush was also noted by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 230 reviews
  • Cons mentioned:
    App connectivity

    Rated 4 out of 5 stars

    Love the vac but not the app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this vac is great. I love it. The app tries hard but has been a little difficult but I believe once it all gets figured out, both will be great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! maps out your home. picks up everything and rarely gets stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vac. Picks up lots of dirt, quieter then the neato d80 I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Neato! I had the d5 and worked it to death over 4 years so when it died I got this one. I love it, works the same as my d5. No issues with it. Works well with the app and cleans well. Sometimes gets stuck but it’s no issue. Battery life is really good and it will dock when it needs to charge.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Neato Botvac D4

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a decent unit. Seems to get hung up on cords easier than it should. 900 square foot area with mostly hardwood and gets a little more than half way after less than a year of use and needs to recharge prior to finishing. Collection bin is small and if you have a dog that sheds its just not enough.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi there, thank you for the feedback.
      As a preventive measure, we always recommend ensuring the cords and cables are collected or tucked away neatly to ensure the robot will not get caught up — With the powerful suction it offers, this is truly important.
      Our robots can return to the charging base to recharge and continue for up to 3 time and the battery is also easily swappable! — You can acquire the high capacity lithium battery for your robot which will give you that extra run time.
      Our dust bin is the largest available in the market at 0.7L! — We’re sorry to hear that this doesn’t seem to be sufficient for your dog’s shedding and would recommend increasing the amount of cleaning runs to avoid accumulation of fur and ensuring that the bin is emptied after every cleaning cycle!
      We hope this helps and if you require any further help, please get in touch at www.neatorobotics.com/customer-care/

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Rosie is the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living in Florida I find myself sweeping sand and animal fur often. Not anymore, this is my first robo vac and I love it. Cleans more of the home than I actually would. We have high carpet/tile/hardwood does great on all the surfaces. Sometimes it makes a squeaky noise, giving Rosie some character. Overall extremely satisfied with my purchase. No more sweeping for this guy!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Love this robot vacuum

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Neato robotic vacuum! I have owned this vacuum for almost a year now and it works great on my concrete kitchen floors and my carpeted areas! I have a 2300 sq ft home and it maps it all out and does great. I havent had any marks left or dents on my furniture. The app is great for controlling the neato. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best robot vacuum ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this product for over 2 years and it's one of the best purchases I've ever made. I like that you can create guidelines in your home yo tell him where to go. He cleans very well and does so much better than my old bulky push vacuum. Highly recommend this product!!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great while it worked. The bin needed replaced every two cleanings and it would do a good job but it did run into the chairs and knock them over without the gentl bump mode on. I moved and when I turned it on again the lidar motor quit working. Apparently it's a very common problem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had old neato and recently upgraded. Nice vacuum, cleans well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for a first robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are impressed with how much dirt, dust and hair this thing picks up. We definitely have a cleaner house now which was the goal. It does get stuck from time to time but overall this thing is pretty self sufficient and does as advertised. It’s a little loud but I don’t have any other ones to compare it to so the noise might be normal.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in my one bedroom apartment, I purchased this vacuum almost a year ago while it was on sale. Have it scheduled to come out twice a week. Does a great job plus sends me a text/picture of the cleaning map when its done. No issues to report after almost a year of weekly use

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    this vac sucks, and not in a good way.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box, I realized this would be terrible in handling corners and boy was I right. It just bumps a corner, kinda hugs the wall, and leaves an inch worth of dirt and stuff that it couldn’t reach. If it backs up into something, it will just try to barrel over it. So if it goes under a chair and hits and edge, it will try to turn itself around not by pivoting in its wheels, but gunning it in reverse like it’s a dang monster truck. It will literally try to climb flat surfaces if it has nowhere to go like a caged wild animal. The suction power on this, even in maximum suck mode, is just underwhelming. The only positive thing I can say is that the room navigation is pretty impressive. Too bad the app itself is garbage and required me to soft reset the vac every time I wanted to activate it within the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Surprising good cleaning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had previous Neato models so it took awhile to get used to not having a screen on this one. It also took a few uses before it consistently began doing cleaning runs without interruption. But now it runs nearly flawlessly, and does a surprisingly thorough cleaning. Very pleased with this upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum it works great and unlike a lot of robot vacuums it runs in a back a forth motion also with the app I can let it map the floor and put what they call no go zones right in the app so it wont go to those locations if im not home I can run it I really enjoy it it was a great buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than iRobot

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competitor to iRobot products. This is our second Neato products and wow this thing is amazing like the first! It picks up all sorts of dirt, pet hair, etc and keeps on going. No regrets going with neato.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been working very reliably for over a year now. Only issues I had was it disconnecting due to weak wifi signals but was resolved by moving the access point. Cleans very well even when using daily.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Sa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does nice job .................cleans well........

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Constant Errors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this vacuum for the LIDAR navigation however the robot still struggled to navigate without getting stuck and requiring intervention. Getting the robot to complete it's "exploratory run" to map the floorplan and enable the "no-go" lines was painful and took several hours for a 1200 sq. ft. single story home. After the floorplan was saved and no-go lines indicated, the robot still struggled to run independently. On it's second run, an error message indicating the bin needed to be emptied popped up on my phone and upon inspecting the bin, there was no debris. The error message continued to come up with the robot beeping constantly all the while there was no debris in the bin or stuck in the roller. Even after a factory reset I could not get mine to work so it was returned. I think this robot may be fine for some with smaller apartments with limited furniture.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for the price. Almost went with a Roomba but saw this on the shelf and did some quick research and realized this was the better vacuum. It learns your floor plan and goes back and forth as if you were mowing the lawn, so it doesn't miss anything! Pros: - incredible suction - covers every square inch of floor plan - doesn't randomly "ping-pong" around the room - shape allows reach into corners - enable vacuuming schedules through phone app - 2 suction power modes "turbo" and "eco" - customer service hotline is incredible! Dude stayed on the phone with me for 50 MINUTES without putting me on hold to help me through some troubleshooting, which brings me to the cons... Cons: - initial setup is finicky - occasional connection issues

    I would recommend this to a friend
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