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Customer reviews

Rating 3.6 out of 5 stars with 121 reviews

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Rating by feature

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Burn Express 4's user-friendly interface, affordable price, and reliable CD burning capabilities. Many users appreciate its compatibility with Windows 10, eliminating software compatibility concerns. However, some customers have encountered installation issues that required additional assistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 121 reviews
  • Pros mentioned:
    Cd burning

    Rated 4 out of 5 stars

    This version better , That mean you just 1 time pa

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good , but they want to sell their online product a lot. This version better , That mean you just 1 time paid and use it a long with you. So recommend this version if you like to burn CD , Music . Not like a newest version it's 1 year pay by year.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Nero

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful for the needed tasks and easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    File conversion, Software upgrade

    Rated 2 out of 5 stars

    Must pay extra to convert wav files to mp3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because I thought it said it would convert music files from one format to another. This version only rips and saves as a file type. If you've already ripped your cd's into wav files, you have to upgrade this software to be able to convert them. I was very disappointed with this purchase.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Extraneous programs, Software upgrade

    Rated 1 out of 5 stars

    Does very little

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not Nero to work properly but could not tell if Nero or my CD Drive was at fault. No doubt about the fact that box said Gracenote but program demanded upgrade, ditto MP3 burning. When removed program had to give Administrator permission at least 5 times because it had added extraneous progams such as Visual C. Support site had support for version 3 but not this version 4; this makes no sense. Considering how little it does, this program should be free.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nero

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Does exactly what i wanted it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice fast and easy. Love how you don't have to copy the whole cd, we can select different songs.

    I would recommend this to a friend
  • Pros mentioned:
    Cd burning

    Rated 4 out of 5 stars

    Music CDs for Cruising

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally can burn CDs for cruising this summer. But the new cars don't have CD players anymore. Have to get a portable. It's not going to stop me now.

    I would recommend this to a friend
  • Cons mentioned:
    Installation issues

    Rated 3 out of 5 stars

    It's good media burning software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some problems installing it on my main computer. It installed on the other two okay. It has some good features, like burning Blu-Ray disks. It does the job. But did have problems installing it though.

    I would recommend this to a friend
  • Cons mentioned:
    Video burning

    Rated 4 out of 5 stars

    It's OK could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not give u much option on burning u have to purchase the premium one this is the basic software. Don't waste your money on it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Nero Burn Express 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product Dec. 20, 2022 and correctly installed it according to youtube video and would not burn any music to cd, only burn images which I didn't want then found out both Nero #'s disconnected including e-mails and Bestbuy own # for Nero. Norton360 antivirus deluxe installed correctly and still working so it is not my computer. Yet Bestbuy still refuses for defective product and refuses testing to prove.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation issues

    Rated 1 out of 5 stars

    Free with HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too complex to install, instead I bought a year of Total Tech Care by geeksquad & they installed webroot w/o charge, which I preferred while changing to a newer laptop. Be careful about clicking foreign email links/attachments, to prevent attacks. Geek Squad total care can always help.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Meets needs

    Rated 4 out of 5 stars

    Works ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it works pretty well. I have had previous versions that seemed to include more bells and whistles. It met most I'm needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK, but.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for the intended purpose, but I'm tired of Nero's constant reminders to upgrade to a more expensive edition I don't think I need. I've repeatedly clicked the "Don't show me this again" box on their notices, but it doesn't seem to work. No more Nero for me!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything it said it would, made the process much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cd burning

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used older versions of Nero for the last twenty years. Good easy to use, CD/DVD burning software. It's simple and does the job for me. It not only will burn and copy, it also will covert music CD's to MP3's, plus you can design album art work for your project.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on my computer. Easy to install and met my needs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Useless software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Nero Burn Express 4, The Burn Champion ($30), to burn home movies on DVDs to watch on a DVD player. As I proceeded to use the software to burn the home movie to DVD, the software indicated that Nero Video software ($40) is needed to burn videos to DVDs for use on a DVD player. The Express 4 can only create data DVDs for use on computers, not video for DVD players. The icon on my desktop for Express 4 is Nero 2017. I can create data DVDs with Windows 10, so Nero Burn Express 4 is of no value to me. The Best Buy salesman was not familiar with burning video DVDs, but he did say that Nero Burn Express 4 was his best seller. Too bad he was not familiar with this product. The Express 4 box or information online did not go into details about what it could or could not do. I am now stuck with a useless piece of software, as Best Buy will not take it back. A happy ending is for me is to trade Nero Burn Express 4 plus $10 to Best Buy for Nero Video and have Nero Video be able to burn videos to DVDs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Momafrog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this thinking that according to your description I would be able to burn dvds of my petsonal files. All this software was SELLING MORE SOFTWARE. Found it to be useless!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It might just be me, but…

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It might just be me, but seems like it only lets me use part of the program. Most everything I want to look @ is darkened out, but I can do the thing that I bought it for, which is printing on my CD’s.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Easy to use product that copies your DVDs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nero is an easy to use product that quickly copies your photo CDs or Movies on DVDs. It took me less than 10 minutes the first time I used the product.

    I would recommend this to a friend
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