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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4800 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Nest Hub 7” Smart Touchscreen Display's sound quality, ease of use, and screen size. Many appreciate its Google Assistant integration and the convenience of features like sleep tracking. However, some users point out that the device lacks a camera and can experience occasional slowdowns. The software has also received some criticism for needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 4,800 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must have for Google eco smart home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it's not perfect, I'm very happy with this product. I replace a mini with the hub. I like that it has a display, better sounds, and a hand gesture feature. It takes a little time to get used to the navigation, though. You also cannot download additional apps. Although you can play Spotify and view some of your playlists, you can't download a full Spotify app which is a negative for us. Sirus XM also doesn't work as smoothly. Otherwise, we are very happy with its design, photo album, voice command, hand gesture, etc. It's a must-have for a smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good looking device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, I love the design. bezels could be thinner but it doesn't bother me too much. Speakers are good for a digital assistant and the display resolution is much better than a previous echo show I had. (I upgraded because my echo show started displaying tons of lines across the screen). Im a little worried about burn-in issues with this display as it doesn't refresh and move the time into different places like the show did. OH and sleep sensing is so cool! I haven't compared it with my Apple Watch but it does seem pretty accurate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Home Control Station

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect option for managing your smart home devices. Not only do you get the usual Google Assistant functionality, but you get much more! View your cameras, turn on/off your lights, watch YouTube, and so much more! Having a quick glance at the home screen saves me time and effort to check the time, weather, date, and any calendar events. One small downside I’ve encountered is the occasional lag/frame drops when initially switching through different screens. Other than that, everything works great. Find the perfect place for this and start creating the perfect home!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Diego89H. Thank you for sharing your feedback on the Nest Hub (2nd gen). We understand that you're experiencing some lag in the device.

      Here are a few things you can do to help improve the performance of your device:

      -Make sure your device is up to date with the latest software. You can check for updates in the Settings menu.
      -Restart your device.

      You can also reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy it now!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because it was on sale and had a little extra money. Honestly one of the best things I could have done. Since I bought it I use it all the time and ended up buying the thermostat and minis for all around the house. Bought a second one for my grandmother as she is getting older and she loves it that she can call me on duo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I would love it because I have two others very similar to it. I bought it only because I wanted to replace a Google speaker that would start talking in the middle of the night and wake me up. I’m very happy with this.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Sound quality

    Rated 5 out of 5 stars

    Great tool for the household!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid display giving you easy access to voice service and quality sound experience. Sleep tracking def helps to better analyze your sleep data as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Google nest hub

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this it works really great it works good with other devices such as your doorbell In your thermostat and you could do a slide show

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for your google/ nest eco system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and easy to set up. I have the whole google eco system so I love the ability to see when someone is at the door. It also is a nice addition to my home as I am able to display my photo slide show.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    East and fun to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, I keep my whole entire schedule on Google calendars and this little device helps. Keep me on track it sent it right to my phone and or Apple Watch it is super easy to use a child could learn to use this voice activated a senior citizens blessing when it comes to sending reminders for medication and or appointment

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    A fantastic, inexpensive smart display

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sleep tracking functionality, I also have an Apple Watch but I prefer to charge it at night. I do find that the UI lags sometimes, which is the main reason I won't give it 5 stars. Also, on the odd occasion it accidentally thinks I said Hey Google when I didn't.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi wolf. Thanks for reaching out to us. We understand the inconvenience you're experiencing with your Nest Hub (2nd gen). We've included some steps below to help you turn off voice recognition with Voice Match. Please visit the following link:https://support.google.com/assistant/answer/9071681?hl=en&ref_topic=7196250&sjid=6202860919535387031-NA&visit_id=638569073735568059-3029573586&rd=1 Nest

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    LOVE this product!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE!!!! I own three of them and use them all daily. I've had them for over 2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    We love our Nest Hub!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We placed it in our Kitchen , and it has become a life saver! We use it for so so many things! Timer, for recipes, music, our grandkids watch YouTube videos when eating etc etc So loved by our guests we bought them for our family for Christmas as well! Guaranteed a hit for anyone!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what i needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great experience, it responds very well and the sound output is excellent, it could use a better software interface and a better variety of Lock screens.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Best Buy And This Google Hub Is the best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love best buy they have discounts and best buy is the best I mean that’s why it’s called best buy and the Google hub is great I love it too I mean I is so useful I use it all day everyday Best Buy and Google and Apple are the best Companies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it she said best purchase we’ve done. We placed it next to her night stand and much easier for all the smart home gadgets to access than going to kitchen to the Google hub max. Easy to set up and super easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Entertainment, Security, Comfort all in one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This actually has some great audio to the speakers along with treble and bass. I really enjoy being able to connect it to my Nest Doorbell and use it as a camera and audio to see whats going on. Connecting it to netflix is a strange feature, but ends up being pretty cool when cooking for awhile in the kitchen. Can connect to Apple music which is great! Controls all google home devices too like thermostat and speakers/cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cute and I enjoy the fact that it doesn't have a camera. It synced seamlessly and works well with my other devices. It has a decent sound for a bedroom, I wouldn't want to put this in the living room or family room unless you're not using it to play louder music. Overall I debated weather out not I really needed it over just a speaker with better sound but I'm glad I made this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High-quality and Highly Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! Its responsive, functional, and had a sleek appearance.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Perfect Size for Work Desk

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to sit on my desk while I work to easily be able to control my nest thermostat, quickly select which Spotify songs/playlists I want to listen to, etc. Takes up minimal space on my desk. The only bummer (but doesn't warrant a decrease in stars) is that I thought it would link to my Arlo doorbell camera and enable me to see who/what was there, but unfortunately it doesn't.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Googlehome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it a few months ago and it still works perfectly the sound is great and its really reliable

    I would recommend this to a friend
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