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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 276 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Keep Your Own Phone Sim Card Kit for its ease of use, affordability, and compatibility with unlocked phones. Customers appreciate the variety of cards included in the kit, allowing them to use the service with various devices. The setup and activation processes are also praised for their speed and simplicity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 276 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great with my Samsung 8plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to transfer my cellphone number of choice from a Alcatel to a Samsung 8 plus phone, and it worked like a charm.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from NET10 Wireless. Thank you for giving us a 5-star rating and choosing us to service your cellular needs. Should you need assistance, please let us know. Have a nice day. TracFoneWireless

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Net10 mobile sim kit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as advertised, mobile sim kit, works as expected and easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Sim card

    Rated 4 out of 5 stars

    Net 10 Sim Card Kit/ Use your own Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This SIM KIT is what you need to transfer your own phone to Net 10 and a no contract plan. The SIM KIT is fine, but it took a long time to get the number transferred from a burner phone, which was already on a Net 10 buy minutes and time as you go plan, to a new iphone with a monthly no contract plan. We were transferred to three or four different agents, and after about two hours of supplying the same information (IMEI #, etc.), the new phone was finally activated with the same number. Possibly, if we weren't trying to transfer the number from a burner phone or if we were willing to take a new number, the process may have gone faster and easier. The SIM KIT contains sim cards from Verizon, AT&T, and T-Mobile; so there are options to pick your own carrier as long as your phone is compatible. We have been using Net 10 with the burner phone for years and have had very little trouble with it as far as coverage, etc. We haven't used the new iphone very much since we just had it set up a short time ago; so we can't speak to coverage, etc., as we haven't traveled away from home as yet.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Cristy from NET10 Wireless. We apologize for the inconvenience you experienced with our customer service. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products, and overall services. For further assistance, copy this link http://bit.ly/2lHoBuo and paste it on a new window for chat support. You may also text the word HELP to 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We're always here to help. Thank you. TracFoneWireless

  • Pros mentioned:
    Coverage, Price

    Rated 5 out of 5 stars

    You shouldn't have to pay more than this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a buck, you can't get much better. The Big 4 try to charge you $25+ for SIM cards. Net10 service provides the exact same coverage as the Big 4, with the ease of choosing which provider works for you and your phone at the same company. Easily switch to a different network when your needs or phone change. Be sure your phone is compatible with the network you choose. Net10 prices are very reasonable, and you can often find discounted refills on e Bay. I recommend Net10 for users who need Verizon or AT&T for the best bang for your buck (Tmobile and Sprint have plenty of other MVNOs that are cheaper than Net10).

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 4 out of 5 stars

    Good SIM card for GSM phones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good inexpensive SIM card for GSM type phone, such as Safelink and Net10.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Gives you the choice of three different carriers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been on Net 10 for so many years I cannot remember. Great service. This Sim pack I think was $.99, so how can you go wrong! Worked perfect.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from Net10 Wireless. Thanks for your loyalty through the years. We really appreciate your feedback. Have a wonderful day! TracFoneWireless

  • Pros mentioned:
    Coverage, Ease of use, Price

    Rated 5 out of 5 stars

    Great quality for cheap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use. Saves a lot of money by using Net10 with a variety of premium coverage to choose from.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from NET10 Wireless. Thank you for taking the time to share your feedback and for rating us five-star. It is our pleasure to service your cellular needs. Have a nice day! TracFoneWireless

  • Rated 5 out of 5 stars

    The prepaid plans are incredibly cost-effective

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Net10 customer for a while now, and I couldn't be happier with their service. The prepaid plans are incredibly cost-effective, and there are no contracts or hidden fees to worry about. The coverage has been consistently strong in my area, and I've never had any issues with dropped calls or slow data speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    0-99, are you out of your MIND?!?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, and relatively inexpensive, way to get on a great network with UNLIMITED* data. The set comes with SIM cards for Verizon, Att, and T-mobile MVNO Carriers. My wife has been using this, problem free, forever at the $40/month level, and I just started at the $20/month level (I do not even get close to the 3gb/ month limit. Easy to setup, easy to use. * - ($40/month = 10gb at fast speed and then unlimited at much slower speed)

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Frank from NET10 Wireless. Thank you for giving us the opportunity to service your cellular needs. Should you need assistance, please do not hesitate to let us know. We will be happy to assist you. Have a great day. TracFoneWireless

  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Cheap way to provide voice and data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a phone that was locked to AT&T and used this kit. It's a great kit to use if you have visiting family from out of country and want them to have an affordable phone and data. This does have sims available for a variety of carriers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to activate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my lost safelink phone I called and activated

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacements paired and worked with att network

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy peasy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use with the phone I also purchased from best buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality Item -- But Know What You're Getting Into

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for use inside a new, unlocked Motorola Moto G6 phone. I did so because I'd been satisfied with Net10 service using a similar (but locked) phone. The kit comes with SIM cards for three of the Big 4 service providers: AT&T; T-Mobile and Verizon. Because that previous phone worked very well with Verizon, I chose to insert the Verizon SIM first. The promised 4G LTE signal strength, however, was surprisingly shaky. One month later, I replaced that SIM card with the T-Mobile version. That was worse. Switching to 3G service seems to have helped considerably -- though that's certainly not why one buys a modern 4G phone. A Best Buy salesperson explained that all of the Big 4 service providers throttle the 4G services provided to "middlemen" like Tracfone, in Miami. (Tracfone is the parent of Net10 and Straight Talk at Walmart). It appears the Big 4 do that to punish customers for not routing their phones directly through Big 4 services. As such, I'm wondering how to proceed here -- as my previous, and much older, smartphone provided more reliable service that this phone does. I therefore provide a very qualified recommendation -- assuming the buyer understands what s/he is getting into.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Arianne from NET10 Wireless. We sincerely apologize for the inconvenience you have experienced with our service. Allow us to help you by reviewing your account. Please contact us using this link http://bit.ly/2lHoBuo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you TracFoneWireless

  • Pros mentioned:
    Sim card

    Rated 4 out of 5 stars

    good service, ok price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new sim card to setup my moto G6, this one worked just fine, they have contracts with all three carriers so you can pick the towers that work best in your area (or what works in your phone), their plans are a bit skimpy on data, so if you use a lot of data, you may want to look at other options.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Mae from NET10 Wireless. Thank you for sharing your BYOP experience. Please know that we are continually working on improving and expanding our products and services. If you have any questions or need assistance in the future, please let us know. TracFoneWireless

  • Pros mentioned:
    Compatibility, Sim card

    Rated 5 out of 5 stars

    works with any carrier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came with three sim cards to work with at&t tmobile or verizon. I had to use at&t with the phone i bought, but works great, and I didn't have to wait on shipping. took me some time on customer service tech support, but got it figured out.

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. This is Janet from NET10 Wireless. Thank you so much for taking time to rate us and for sharing your experience in activating your service with us. It is such a pleasure to service your cellular needs. We look forward to keep doing business with you for more years to come. Have a great day! TracFoneWireless

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Did the Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This packet has 3 SIM cards. All are through Net 10, and each one is designed to be compatible with one of the following companies: At&T, T-Mobile or Verizon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a phone plan.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Net10 for years. Had an issue one time where one line didn't auto renew. But was fixed relatively quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 5 out of 5 stars

    Just what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at two Best Buy's for this, good price and comes with every SIM card I could have needed

    I would recommend this to a friend
  • Pros mentioned:
    Sim card

    Rated 4 out of 5 stars

    works perfectly but instructions are vague

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you BYO phone to Net10 you'll need this SIM card kit. The kit is inclusive for all factory unlocked phones as well as most major carriers' unlocked phones, and it includes all 3 SIM card sizes. The card(s) work fine, but the instructions regarding which one you need to use can be unclear if you're not a geek (like me). Don't hesitate to call Net10 at the phone number they provide. They're very friendly and helpful, and they'll talk you through the set-up process. Many stores don't stock these SIM card kits. If you have to order the kit, I would recommend purchasing 2 of them. It's worth an extra $1 to have a spare just in case you have an issue when setting up your new phone, rather than having to wait another week for the replacement kit to arrive. I have not had any issues with using them, but just in case...

    I would recommend this to a friend
    • Brand response from TracFone Wireless
      Posted .

      Hi. My name is Arianne from NET10 Wireless. We're sorry for the inconvenience we have caused you regarding to the instructions of the BYOP kit. Inside the Activation kit, you will see the instructions on how to activate a GSM and/or CDMA handset. Knowing what type of the device you will be activating plays an important role in activating the phone a lot easier. On the other hand, we are glad to know that you're satisfied with our service. We would also like to thank you for taking your time to leave us a positive review and for recommending our service. Have a great day! TracFoneWireless

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