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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 258 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the AC1200 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its easy setup, affordability, reliability, and compact size. Many customers appreciate the router's user-friendly installation process and its compatibility with previous systems. Additionally, customers are pleased with the router's strong signal and overall performance. However, some users have experienced connectivity issues and limited range, while a few have encountered challenges with technical support.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 258 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Budget Router

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. Good for its price. Very versatile with internet providers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install, works great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I was skeptical at first since i hate doing returns and always check reviews and research on my own but this little unit is great! Range is decent. Connection is very good and the app is great. You can block crrtain users, have a guest wifi open(which i dont anyway) and kick people off your wifi if they already have the passcode. My motorola one lasted me 12 years! So this is a great upgrade even though its been out for a while, it still works very well. Decent size and very lightweight. Easy connection as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Stop paying to rent one which was ridiculous. Great strength , and have not had any issues whatsoever. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Not bulky. Works with xfinity & my Roku TV. Netgear is a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for Money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for Money. Working nice and sufficient for regular Work from Home use and for TV.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Not good at range

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s on okay router/modem. It sucks a little ik range so if you have a big house this may not work very well for you. It still does everything else just fine tho

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Good range and signal! Worked perfectly for our needs!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    I’m connected

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Compatible with my previous system. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product easy to set up and very strong signal

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Range

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for the service provider. Faster, but the range remained the same. Fine for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Save money

    Rated 5 out of 5 stars

    Best choices

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I have ever bought had it for 4yrs I would recommend this to anyone and doesn't take up much space on ur desktop

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Works well

    Rated 5 out of 5 stars

    Great one!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. This is a good modem.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SIGNAL! Had a problem with my older version so decided to upgrade and hadn’t had a problem since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi box

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Complete satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast "phased-out" my 13-year-old Best Buy ethernet cable modem/router. I was "stuck". I'm a computer idiot. The Best Buy clerk recommended this unit for my needs. It was priced well and has worked well in my condominium townhouse since the very friendly Geek Squad® agent installed it and synced old and new Best Buy laptops to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem router ever at best store ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very good and has great speed and security I have always used Netgear for my computer wi-fi needs, Netgear also has the best tech support they walked me through setting up my new modem router with no problems at all and it did not take long at all, plus they had a great promotion on extended warranties . Also Best buy gave me a 15% discount just for recycling my old modem router I will be coming to Best Buy from now on for all of my modem routers and all other electronic needs they made a repeat customer out of me by their great customer service and quality of products you will not regret buying this brand and model number wireless modem router and you will get 15% discount for recycling no one else does that Best Buy is a great store that has great customer service and sell great brands and products, Thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Netgear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had problems trying to get it set up but was able to do so within a couple of days. I’m very happy with it as my other one finally but the dust. I like Netgear products and will continue to buy them in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for us! Didn't have any problems with it and setup was easy

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Best Modem for your money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was one of the lowest priced in the store, but it worked very well. Also this was easy to set up, and it always worked properly. I definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reliable router. Easy to install and manage from your phone.

    I would recommend this to a friend
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