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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 496 reviews

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Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers admire the Nighthawk AX5400 WiFi 6 Router's ease of use, performance, and extended range, frequently praising its simple setup and strong signal. While some experienced connection issues and found the price high, many users highlighted the improved gaming experience and the router's effectiveness in minimizing lag. The router's WiFi 6 capabilities and security features also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 496 reviews
  • Rated 4 out of 5 stars

    Good for a many user household

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for a household of wi-fi users, only complaint is having to download an app to get working. Cell phone does not work in my valley, so that was a hitch for us.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    XR1000 is a 6/10 at best.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the XR1000 is decent. That is, until you want to use it for gaming. Constant NAT, ping, and upload speed issues made this router more painful than useful. The DumaOs is a good idea but, what it boasts in features, it lacks in real world application. The QOS functions, regardless of settings, severely bottlenecked bandwidth. If you are looking for a router for PC gaming or a single console, the XR1000 might work for you. However, when additional consoles are added it will cause NAT and ping issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intuitive router! The usability features are second to none. I’m use to routers coming online and wifi working with no features to adjust. This router begs to differ. We are a gaming family and the ability to adjust QoS, Ping and Traffic was just what I was looking for. No more dead zones or lag. A few simple adjustments and we are just as competitive as the next gamer. Thank you Netgear for such a great router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Its smart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will spit out a gig a second but managing about 25+ devices at a steady 145 mbs at once is impressive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome product, easy to set up through the app.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Keep looking and save the headache

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many problems. Pray your power never goes out. When it's working it's great. But I've been dealing with customer service ever since I bought. Even got a replacement (first wouldn't keep updated firmware even though it said it did). 2nd one can't login into the router but have great speeds. If you do buy it make sure you buy the geek squad protection.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi txland,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your XR1000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Performance, Speed

    Rated 4 out of 5 stars

    Fantastic Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great power, GREAT speed, and connectivity. I'm really happy that I went ahead with this purchase, with all the traffic on the internet this bad boy keeps me in the game

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    Solid router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even before it was out of the box, the fiber installation guys both agreed this was a solid buy, which was flattering. Installation was easy enough. Once all set up, everything has been smooth so far. And it has great range for my two floor home, which is great for the tenants in my basement apartment

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Okay when it works. Would give 0 stars if I could

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is pure junk. I had the XR700 before this. It was better. I needed to upgrade to wifi6 to handle the growing number of wireless devices in my home. I like the DumaOS features from my previous router so I bought this one thinking it would be the same software with better wifi capabilities. I could not be more wrong. Three time in the first month and a half I had to reboot when it dropped connections to everything. Also three times, I had to factory reset it because I could not log into the router. The hardware is now junk and the software has followed it into the garbage. I spent a fair amount of time with netgear tech support and got nowhere close to a solution. I am past the 15 Best Buy return window so now I'm stuck with a $300 paperweight. Netgear quality has gone way downhill. I think I'll be looking to ASUS or TP-Link for my next router. Which is probably going to be soon if this keeps up.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi DanL,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your XR1000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Love the router

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Netgear router. This one has updated protocols and more range.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect signal, get wifi everywhere in my place with great speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming pc

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this wifi router. Very cool look and works very well for gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, really great upgrade if you can get your hands on it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what i needed , very fast and reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost was not bad, and it was very easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product!! Covers the whole house even in the basement.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and reliable.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Super speed for gaming or movies. Sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best I’ve ever had does everything I need it to do .

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Super easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy setup… didn’t even regulate the internet people to come out

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Much gamer such wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast wifi 6 router with some good features and an interesting gamer interface. This router is good for mid-range home use on dsl or comcrap cable. I would buy something faster if you have fiber or gig service or if you have more than say 6 active users. But for our small place and crap comcost service it's just fine. The UI is bit slow and clunky at time, if you don't need fancy features they sell a cheaper version of this router that does not have the interface or gamer optimizations, but keeps the same cpu and wireless system.

    I would recommend this to a friend
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