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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4178 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Nighthawk DOCSIS 3.1 Cable Modem for its easy setup, reliability, and compatibility. Many customers found the modem simple to install and connect to their routers. Users also appreciate the modem's DOCSIS 3.1 technology, which provides fast and stable internet speeds. Additionally, customers are pleased with the modem's affordable price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,178 reviews
  • Pros mentioned:
    Easy setup, Reliable

    Rated 5 out of 5 stars

    Powering Through High-Bandwidth Demands with Excel

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NETGEAR Nighthawk DOCSIS 3.1 Cable Modem has been an absolute game-changer in optimizing my home network. With over 50 IoT devices, extensive streaming needs, and a gigabit internet plan, this modem has not only met but exceeded my expectations. The standout feature is its exceptional performance. Despite the demanding load of over 50 IoT devices and continuous streaming across multiple devices, this modem consistently delivers blazing-fast speeds. Its stability and reliability have been outstanding, ensuring uninterrupted connectivity even during peak usage hours. Setting up the Nighthawk modem was a breeze. It seamlessly integrated into my network and effortlessly handled the heavy bandwidth usage across all connected devices. One of the key benefits is its compatibility with gigabit internet plans. I consistently receive reliable and robust gigabit speeds, which are crucial for my high-bandwidth requirements. The modem has truly optimized my internet experience, allowing me to fully utilize the high-speed capabilities of my internet plan. The modem's sleek design and sturdy build quality are noteworthy, adding to its appeal in my home setup. In conclusion, the NETGEAR Nighthawk DOCSIS 3.1 Cable Modem stands as a powerhouse in handling numerous devices, streaming services, and high-speed internet plans. Its exceptional performance, reliability, and seamless integration make it a top choice for those seeking a reliable and high-performing cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Docsis 3.1, Easy setup, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not use it anymore, but this router worked great for me when I did

    I would recommend this to a friend
  • Pros mentioned:
    No issues, Speed

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on 1/26/2021 because I had an ARRIS SB6190 that was running into the Puma bug very bad. I had no issues activating it on suddenlink. Ran a Speedtest and am getting way better results than the arris 6190. I have the 1 GB internet plan from suddenlink

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Buy this if you can utilize the 3.1 DOCSIS speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Comcast and it was very easy to setup. Just plug it in and follow the directions to activate it through Comcast's portal. Didn't have to talk to anyone from Comcast. I'm currently paying $70/month and I didn't want to pay the extra $10 rental fee. I sold my soul and locked in that price for 3 years. This modem and a good ac1900 router will pay for themselves after 1.8 years for me. The throughput on the modem is great, I'm getting the most out of my internet speed. I posted screen shots of a few speed tests. Since this is the only DOCSIS 3.1 modem on the market, at the time of writing this review, it is quite expensive. Luckily there was a promotion with VISA checkout and I had some rewards to use, this came down to a decent price. Because of the price, I wouldn't recommend this modem if you're internet speed isn't over 200-300mbs down. You may get incremental increases, but it wouldn't justify paying so much more for this modem compared to a good 3.0 DOCSIS modem.

    I would recommend this to a friend
  • Pros mentioned:
    Reliable, Speed

    Rated 5 out of 5 stars

    Beats Spectrum modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this due to my Spectrum modem always failing. So after initial hookup (super easy) there was a big difference. Speed was most notable. I went from an average 150 to 200 gbps to an average of 350 to 450 depending on time of day. I've had no outages or interruptions liked the old. Such a good idea of getting my own modem. This operates smoothly and no issues what so ever.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Netgear Nighthawk Modem Model CM1000-100NAS

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement modem for the same one that went out all flashing lights orange/amber this was exactly one year to the date of purchase. Cox Cable had a outage in my area that day and my modem went out so on I go to Best Buy to buy a new one before they closed. New Modem Setup was easy since I was replacing the same model , but had to Chat with Cox Cable no more talking with a live person on the phone took 1/2 hour to have them setup on there end. Next day no internet connection had to reboot modem. Since then modem has been running fine for 4 weeks no issues so far will see in 11 months when warranty expires.

    I would recommend this to a friend
  • Pros mentioned:
    No issues

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my current internet service provider was charging me monthly for a lesser quality router. Ever since I made this purchase, I have had ZERO performance issues and I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Docsis 3.1, Easy setup

    Rated 5 out of 5 stars

    Good strong connection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Super fast and connects well with my Linksys mesh routers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to save myself from paying my monthly charge on a cheap modem that could barely keep up with 1 Roku TV. This modem is lightning fast and works like a champ. Once installed, all you do is call your internet provider and have them initialize it and you are good to go. Before you buy, check with your provider to make sure aftermarket modems are compatible with their service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace a Motorola SB6121 cable modem and was by far the easiest to setup. It was all done through the web console. I've only had it for a month, but haven't had any issues or problems with it. My PC seems to be running faster after replacing my modem. I like that it has an on and off switch on the back. It comes with a 3' or 4' ethernet cable, power cable, and modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to use modem provided by cable company. Pays for itself within a year since you don’t have to pay the rental fee to the cable company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    NETGEAR CM1000 - Amazing Speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using a Cisco modem with a TP-Link Archer C7 router for quite a few years, then decided to run some speed tests on it. They were good, and I was happy with the performance. However, saw there were some new modems out there, and maybe I could squeeze more speed out of one of those - if it wasn't better I'd return the new one and continue with what I had. Well, this Netgear is like a device out of Star Trek - it's heads, tails, and a mountain faster than the old Cisco I had. It wasn't cheap, but I'd buy it again in a second, and have recommended it to all my colleagues. I don't have any super-high-speed plan, but once I hooked this modem up and ran Speedtest, I was getting approximately 575 mbits/sec sustained downloads! Uploads weren't much different, but no one expects them to be. The key to satisfaction for me is download speed, and I couldn't be more satisfied with this modem. It looks nice, doesn't give me any problems with Xfinity - IT JUST WORKS AND WORKS FAST! I'd recommend this unit to anyone who wants to make their Internet work fly! Besides that, I no longer pay a rental fee for the modem - BONUS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Cable Modem for Comcast users!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem replaced my old (fried by lightning storm) C7000 24x8 DOCSIS 3.0 cable modem router combo. I am almost thankful for the lightning storm because this modem somehow allows me to squeeze several Mb/s more out of the same internet plan. Don't know how that was possible, but I maintain consistently higher speeds than before. I do have this modem paired with an Orbi (AC3000) wifi router and it's the perfect combo, for my household! If you're looking for a new DOCSIS 3.1 cable modem to replace yours and need one that will be future proofed for the next several years with Gigabit and under speeds, this is definitely worth the cost. Happy shopping!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 5 out of 5 stars

    Great high speed modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, clear instructions, and a huge improvement in speed over my last modem. It's been flawless so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting speed tests in the upper-800s to over 900 but that is probably below it's full capability due to our internet plan and provider. Easy to set up and no issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tp Link

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to call TP to get an update to make it work right other than that everything is working fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with optimum service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the exact model that optimum uses for their service, the only difference is I own my equipment instead of renting theirs. I also learned a cap their service on their equipment even though they’re not supposed to. Once I got my own equipment I stopped having issues with service that I was having while using their equipment. This is a very good quality device and I absolutely recommend it to anybody that’s looking to purchase one

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Speed

    Rated 5 out of 5 stars

    Fast fast fast

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable modem. Super fast! No issues setting up.

    I would recommend this to a friend
  • Pros mentioned:
    Docsis 3.1

    Rated 5 out of 5 stars

    router review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works grate much better then the ones from Internet provider

    I would recommend this to a friend
  • Pros mentioned:
    Docsis 3.1

    Rated 5 out of 5 stars

    Fast as all get out and ready for the future!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With DOCSIS 3.1 I'll be ready for the next network upgrade! This modem has much more channels than a stock cable gateway! Compatible with Xfinity from Comcast, Cox, Mediacom Cable, and more.

    I would recommend this to a friend
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