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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 307 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers are delighted by the Orbi AC1200 Dual-Band Mesh Wi-Fi System's ease of use, impressive coverage and range, and strong signal strength, leading to improved performance and uninterrupted streaming. Many appreciate the quick and simple setup process. While some experienced internet connection issues, the positive feedback on performance and range outweighs these concerns for most users. The system is also praised for its reasonable price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 307 reviews
  • Rated 5 out of 5 stars

    Great Mesh router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade from weak Spectrum router. Orbi works great, problem resolved!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great Wi-Fi coverage for the whole house. Before I installed the system I had a very weak signal upstairs but since I installed the system I have a very strong signal. Speeds are at the level which I pay for not at the much lower speeds prior to installation. Installation was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Range
    Cons mentioned:
    Internet connection

    Rated 5 out of 5 stars

    Great System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stream tv and was getting lousy connection, kept buffering, loosing internet connection, etc. Purchased my Orbi system and boom...no more lost connection, we get great reception now even on a tv in the finished basement through concrete...this system is Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Range, Speed

    Rated 5 out of 5 stars

    Nice Mesh WiFi System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product provides decent coverage and range. I've mainly used it to get wifi into external buildings that aren't too far from the main building. Speeds are good, but not the highest available.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 5 out of 5 stars

    Excellent upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just upgraded from a combo router and modem to the Orbi wifi system. Amazing speeds! The best part was the guided setup via the app. Very easy and user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Very easy to use and effective product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying for fast internet doesn't really matter unless the signal gets to all your dead zones and products. This product was very easy to set up and has given my home 3100 sqf great coverage. Even works in the front and backyards. The price was reasonable for the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Internet connection

    Rated 5 out of 5 stars

    Great internet connection throughout the house!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have about 9 TV's to provide internet connection to at home. Before using Orbi I could not get consistent internet service. After installing the Orbi system myself, there are no more interruptions or freezes when watching TV. My computers and printers all operate with great speed and I am able to complete my work from home with ease. With Orbi I get great service throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Setup

    Rated 5 out of 5 stars

    Cute, powerful

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone should win an award for the setup process. It was crystal clear and fool-proof for something that is actually quite complex in the background. Love the feature-rich administration app on my phone for controlling these. Plus, my wife thinks the little Orbis are "cute"! base + 2 satellites easily covers our 3-story house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good, recently upgraded from spectrum wifi router and you can tell the difference. Easy set up, only bad thing is the parental app that let you turn off internet for specific devices (great concept) but takes to long to process. Sometimes has taken 15min after I turn off my son internet to the TV for it to process.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Excellent Product for Creating Mesh Wi-Fi System

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very easy to set up and provides a comprehensive mesh system in our large, old house. It covers over 3,000 square feet without any challenges and we even have strong reception in our yard. The speed is maintained through all access points.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Liking my Orbi

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old wifi system, satellites really help, and the small profile makes them easy to place. Relatively easy to set up - if you follow directions well. I'm happy for the Best Buy person that recommended them. Just what I needed for a good value, and nothing I don't.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to update our WiFi system and really wanted to switch to a mesh system and this one is working great! It was so easy to install and is on the cheaper end of the mesh WiFi systems. We finally have a great signal throughout our house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    great system to boost wifi signals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system works well with the modem. Setup takes about 20 minutes. It covers the entire house (2,600 sq. ft.) with 2 satellite cubes. You can also add more satellite cubes to cover more area if necessary. I really like this Mesh system.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great mesh wi-fi for 3 level townhome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Apple Extreme for my 3 level townhome. It worked okay for awhile till I started noticing some lag despite my fast Fios speed. That's when I changed to this Orbi mesh router and instantly saw better performance. Definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Easy for Seniors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my in-laws and they can now be anywhere in their house, patio, or deck in a rural area without having to manually switch hot spots. Easy set up and implementation! Great for monitoring network vulnerabilities as well.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Great product for setting up a Mesh in our home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to set up! Enhanced our internet coverage in our 3,000+ sq ft home. Armor protection detects spam or others trying to connect with our internet. Highly recommend and at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This just what the doctor ordered. Boosted my coverage all across the my house to speeds I have not gotten before!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    So easy to install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We now have WiFi all over our house. No more dead zones. This was incredibly easy to install. Download the app and follow the instructions there. Really cannot get any easier!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Improved quality and distance of internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bad internet in Arizona, after installing the Orbi and the satellites I now have outstanding internet in my 3000sf home. The Orbi was very easy to install using their app.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Easy set up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage of my home and outside areas. They were so easy to install and can easily move them to check for better coverage. Very happy with this purchase!

    I would recommend this to a friend
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