4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1113 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers recognize the knowledgeable and friendly agents who provide excellent customer service. They appreciate the quick and professional installation, as well as the patient and respectful attitude of the technicians. Overall, customers are highly satisfied with the Networked Audio Device Setup service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,113 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Travis from Geek Squad Wilson NC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Tech Support Ever!!! Travis went above and beyond to make sure our home Music studio was set up and Professionally connected to produce top quality sounds and the best arrangement of equipment. He even went beyond the call of duty and programmed our TV remote to our television! Thanks Trae! We are truly happy and satisfiedcustomer!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad install of TV wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a TV for my Mom and needed to fly back to LA. I was so impressed with the profesionalism and Josh Gordon should be applauded. He made the install seamless connecting all devices and putting my Mom at ease that it was done right. She couldn't stop raving the job Josh did and I was so happy I waited for GeekSquad to perdorm the install in Union Hall, VA. Thank yiu so much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Professional install and ease of use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team mounted a tv and Sonos sound system. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    TV and Sonos speakers installed in 2 rooms

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a very slow start to the process. Our first sales person, Heath, oversold us for the size of the room that we had. The second group that came out indicated this and did not work. The third group that came out installed only one room. This was Dominic. He did a good job But he definitely didn’t do anymore than he had to. The last person we had out was Lorenzo. We cannot say enough nice things about him. He went above and beyond and was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install of 65” TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really glad that I got the Geek Squad for the installation of my complete 65” Sony TV, wall mount, power and cord wall hideaway and new 12 ‘ HDMI cord. They were on time, very clean and diligent in care and safety of home. They also rehooked up my Reciever, DVD players, Apple TV and CD Player. After completing install they than worked with me to operate each unit for correct operation and assisted in moving to and from each electronic unit. They than cleaned and left the home better than when they arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Daniel and Richard were awesome. They took their time to make sure that the system was set up correctly and then took the time to show me how tose it o my own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice. So happy I got this very joyful in life for real!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item for your sound bar

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make your sound bar move with your TV. Go install on your TV rack mount, also move it foward and backwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both tech’s were great!! Arrived on time, asked questions on how I wanted set up, offered options on mounting. Walked carefully but at a good pace. Set up all 3 TV’s. Explained everything. Couldn’t ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up Sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Anthony were great. They exceeded expectations. They're both very knowledgeable, calm and diligent. I would welcome them into my home anytime. A+ service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV installation and Sonos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad were a big help they came over and set up all of the brackets for my TVs and they also set up my sound bar and all of my Sonos speaker so I could have surroundsound ...they spent time walking me through everything and I’m very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer took his time made everything clean and neat perfect. Ceiling speakers look great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues everything went smooth. Besides him not knowing about my wireless direct tv box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient installation.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and tech partner was very thorough. There was even a followed-up a few days after the installation to make sure everything was working as expected in my studio area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad set up all my arc and Sonos speakers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up arc to control tv sound and/or music from my phone. They split my speaker zones. They were very patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam and David what can I say. I would never have been able to tackle this job at all. Fine workmanship…cleaned up and made my day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DadCave

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert got right to it, but took his time to make sure the system worked the way I wanted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rafael

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was the best we ever had. Rafael was so helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best install I’ve ever had! Great job Matt!!!!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Got everything up a running but....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall decent experience with these guys. My only complaints were, not receiving a follow-up call to see if everything was working correctly and 2 of the speaker wires were left loose which arched and shut down the tuner.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We apologize for the lack of a follow-up call, and for the loose speaker wires. please give us a call at (800) GEEKAQUAD or (800) 433-5778 so that we can look into this for you and see what options we have to help out.

Sponsored