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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 36 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the 26 lb Countertop Nugget Ice Maker for its ability to produce chewable nugget ice. However, several customers express dissatisfaction with the noise level of the machine during the ice-making process, describing it as "beyond loud" and "incredibly loud." Additionally, some customers raise concerns about the ice production capacity of the machine, stating that it falls short of the advertised 26 pounds per day.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 36 reviews
  • Rated 4 out of 5 stars

    Nice, lower profile vs other nugget ice makers.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s more low profile than most of the budget ice makers, so it fits in more places. All these things mostly use the same basic components, so otherwise, it’s not very different. It makes the “fancy ice “ though, so that’s all that matters.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Obsessed with the ice it makes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this ice machine, it makes ice so fast and it’s perfect for eating, it’s not to hard and has the perfect softness to chew on through out the day. I’m obsessed with it.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Countertop

    Rated 5 out of 5 stars

    Gift Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for our annual Christmas party. We shop at Best Buy EVERY year! You have the best deals!! I have one of these at home! I love it!!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Complaint
    Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Good Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great ice maker. It's a little louder than I expected it to be, but I've become used to it now. No other complaints about the device thus far.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, couldn't be happier! It fills up completely with ice in about an hour - hour and a half, It's very quiet, and it's not too big so it's perfect for any counter space. I highly recommend this product

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Its a good machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little ice maker, it pumps out ice pretty quick, love that it doesnt need a water line and instead uses refillable tank. Easy controls. Onky wish it kept the ice frozen. It melts and gets remade into ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the star review and for sharing your thoughts about your experience using your NIM026MB00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great for nugget ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine makes very quick. Once full it stops until enough melts or is removed and starts back up. It is a tad loud when in use but not so loud you can’t hear people talk.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Cons mentioned:
    No on/off button

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to purchased based on previous reviews. Great product. Only 2 cons i found so far is that the basket is kind of small and there is no on/off button. You have to unplug if you don't want the machine to run. I dont need the machine running at night. The noise is minimal, which is to be expected. But so far so good!

    I would recommend this to a friend
  • Cons mentioned:
    Ice production, Loud

    Rated 3 out of 5 stars

    Noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes perfect ice but its incredibly loud. The amount of ice it give might as well order the original nugget ice machine.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer Care newair

  • Pros mentioned:
    Space efficient

    Rated 5 out of 5 stars

    Nugget ice maker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good ice maker....not loud at all....perfect counter space as well and has been workin great!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review.Thank you for choosing Newair! newair

  • Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Nexair pellet ice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We enjoy the ice and makes it fairly quick. Just a little too loud when auger runs.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 4-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    A Little Loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Although, it is a little loud. I had to move it into another room to mitigate the noise.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Ice production, Self cleaning

    Rated 2 out of 5 stars

    Design Flaw

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker advertises 26lb/day. The storage bin holds maybe 2 cups of ice before turning off (full). When you empty, the ice is extremely wet and if placed in the freezer, freezes together solid. Self-cleaning means that you have to run a cleaning cycle. I was very disappointed in this ice maker.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care newair

  • Pros mentioned:
    Space efficient

    Rated 5 out of 5 stars

    Great product, great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great value. Doesn't take up to much counter space

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    It makes ice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    that it does, so far so good. had it for a few months, and it's working like a champ.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM026SSN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    ice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, it makes perfect small blocks of ice

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit. Thank you for choosing Newair! newair

  • Cons mentioned:
    Pricey
    Best Buy Employee

    Rated 5 out of 5 stars

    Very nice I like it

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes it to where I don't have to go to sonic or chick fil a for ice again. It's a little pricey, but it's worth it.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my purchase of the New Air Ice Maker. We use it daily and buy again.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM026MBN0. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    I highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier. This machine is far superior to the one I exchanged for it (which quite literally blew up). Perfect ice, produces quickly, clean cycle really does clean it. Only downfalls; I don’t understand why there is an on/off button. For that price I’d think that would make sense. And lastly it has this cheap rubber stopper on the bottom to drain. A better solution would have been something more durable. I can already see I’ll Need to replace this part. Other than that. We are pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nugget

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic little nugget ice maker! Love it!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM026MBN0. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

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