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Customer Ratings & Reviews

Your price for this item is $329.99

Customer reviews

Rating 3.2 out of 5 stars with 5 reviews

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60%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
  • Cons mentioned:
    2 week return policy, Defective, Short cord

    Rated 1 out of 5 stars

    PLEASE DO NOT BUY THIS PRODUCT!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BUYER BEWARE! This product blows air but only cool air in cool temperatures and hot air in hot temps. The electrical cord is short. The ice packs are tiny but not small enough to drop into the tank - the fan part has to be lifted off then the blue hose must be repositioned to the bottom of the tank to draw up the water in the top reservoir. The water will be cold in the reservoir with hot air blowing out of the fan in the evaporative cooler status. 2 engineers checked it out and stated it was defective. The instructions are minimal and the machine requires the remote to be used, There is only a 2 week return policy and the customer service line does not answer the phone.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Air flow, Easy set up
    Cons mentioned:
    Loud

    Rated 5 out of 5 stars

    Lots of Power

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received today and impressed with the easy set up and amount of air flow. It is a little loud but the amount of air is great!

    I would recommend this to a friend
  • Pros mentioned:
    Air flow

    Rated 5 out of 5 stars

    Buy this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Has been great in the heat wave and works well in dry California where I live. Only thing I would improve is to make the little door the opens so you can add water in bigger so ice packs would fit. It’s annoying to have to take the giant fan portion off the top to get ice packs in/out. Other than that though it works great

    I would recommend this to a friend
  • Pros mentioned:
    Room size

    Rated 4 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air conditioning for my room its cozy and cold

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product EC400WF. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 1 out of 5 stars

    BROKE AFTER A WEEK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the unit for two weeks and it wasn’t cooling very well, then tonight it started squeaking and now it wouldn’t turn on. Best part? Unreturnable. Never had problems with Best Buy products before so I’m quite upset. One star for everything because it’s not working.

    No, I would not recommend this to a friend
  • Customer reviews from newair.com

    User rating, 4.3 out of 5 stars with 31 reviews on newair.com.

    See all newair.com reviews
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