Customer Ratings & Reviews
- Model:
- FTD4-82-4B4DML
- SKU:
- 6579074
to a friend
Terrible App That doesnt work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to start by saying that it does not deserve even 1 star due to the overall frustration of dealing with Night Owl. I downloaded the Night Owl Protect app to setup the system which is recommended by the maufacturer. As soon as i created an account and logged in the app kept alerting me that it could not connect to the internet. I tried everything logical and searched for answers online and nothing. The issue isnt even the hardware it is the app itself. I uninstalled and kept reinstalling for nothing. Tech support is pointless because the online chat feature did not work. Phone tech support says 24/7 online but when you call it says they are closed after 8pm ET. Save yourself the headache and DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and sorry to hear of your frustrations with the app setup. Our chat feature and online resource library are accessible 24/7 but our phone based tech support work specific hours as noted on our website. We welcome the chance to support you but would need you to call during hours. Thanks, Night Owl SP Digital Support Team
- Pros mentioned:Camera quality, Function
Beautiful cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cameras. I love the way they work. The best.
I would recommend this to a friend Best camera system, easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best cameras and easy to use. I have had this system for over 5 years and love it so much that we just purchased it for our business that we are having a problem at that we need to keep tabs on.
I would recommend this to a friendGood camera choice for 2 audio ways
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Our family likes it a lot. We highly recommend to everyone.
I would recommend this to a friendTERRIBLE Product, TERRIBLE Support, Read before!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst electronics product I have ever purchased. This never worked and support was not able to help. Support told sorry we have exhausted all options and it didnt work, this is not in our hands anymore. Before you buy you should know you need a USB wired mouse, you need an HDMI monitor, and you cannot use surge protectors (must be plugged into wall). Night Owl Support came to the conclusion that I purchased a unit that someone else had already returned. When this happens the unit cannot he reset. Never buy this open box and I would recommend never purchasing any night owl product. This company is terrible.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and very sorry to hear of the issue you are having with system and support hotline. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
