Appliances 4th of July SaleEnds July 9. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $880.99
Clearance
Save $1,319
The comparable value price is $2,199.99

Customer reviews

Rating 4.1 out of 5 stars with 187 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers enjoy the BQi-C3 Pro eBike for its impressive battery life, long range, and ease of assembly. Riders appreciate the comfort of the bike, with its smooth ride and comfortable seating. However, some customers have concerns about the lack of suspension, which can make for a bumpy ride, and the bike's weight, which can be challenging if the battery runs out.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 187 reviews
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to ride, easy to assemble, nice looking eBike

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Belt drive, Max speed
    Cons mentioned:
    Assembly, Seat comfort, Suspension

    Rated 4 out of 5 stars

    Sleek and powerful.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this e-bike is awesome. I was intrigued by this bike & waited ‘til it dropped below $1300. The step through frame design makes for easy on/ easy off & looks really good. It has two hefty batteries that power the bike simultaneously. I’ve only ridden it around for a few miles here in Brooklyn NY, so I can not verify it can reach the 90 mile claimed range, but I can attest to its power. This bike has plenty. With pedal assist , It tackled a pretty steep hill with ease. I also reached 26 mph on flat road with minimal effort In fact, the bike may be too powerful. I actually like to pedal my motorized bike. With the NIU- BQi-C-3 Pro, there is a lot of ghost pedaling. That is , you spin the pedals, but don’t feel like you’re contributing to the bike’s forward momentum. The motor quickly takes over even at the lowest pedal assist level. This Is my first bike with a belt drive which is much quieter than a regular chain, and should require minimal maintenance. I love the large ,sturdy integrated rear rack & its 66lbs capacity. I plan on putting it to good use. The bike is heavy and requires quite a bit of effort get moving from a dead stop or to pedal with out the motor assisting. Heavy bike + strong motor mean that The longer braking distance will take some getting used to. The bike came partially assembled. I only had to attach the handle bar, seat, pedals & front wheel. The front wheel was more of a challenge than I would have liked, but the whole thing took about thirty minutes to put together. NIU does have a helpful assembly video online, but It left out some finer details that could have saved me about ten minutes. The padded seat appears to be good quality, but I found it a “skosh”uncomfortable (gentlemen will know what that means ) . I think that can be rectified when I start playing with the seat adjustments. The bike has an attention grabbing from light in addition to a headlight. There is also an actual brake light attached to the rear rack. The wheels are big, 27-1/2 inches. The display is large and looks sharp, along with speed & distance, it gives you the charge level for each battery (although the bracket that actually holds the display arrived cracked on mine, this did not affect its functionality). There is no suspension, but I did not find it a jolting ride. Bottom line: NIU has produced a big, beautiful, fast bike.

    I would recommend this to a friend
  • Pros mentioned:
    Max speed, Range
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Re-Engaged love of e-"BIKE" riding like a kid

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned a Polestar 2 electric vehicle for a period of time and re-engaging with the love of driving; instant torque, insane acceleration, and environmental benefits, my expectations are unreasonably high for an electrified bike. TL;DR it succeeded re-engaging my love of bike riding after decades from the hobby. I was out of town when the box was delivered on front porch, told my wife just carry to the garage. She sent a pic and it was much larger than i expected. She felt the weight and as the box recommends, this is a two person job, both in moving the box, as well as assembly. The bike was carefully packed, all body frame surfaces were wire tied, all surface paint nicely wrapped in soft styrofoam. The base of the package contains a large block that the back tire (pre-assembled to frame) sits in and balances the bike while you cut all wire ties (careful not to snip brake line or electrical feeding the computer). Important tip, take the keys from the pouch and remove both batteries to start the 5-hour charge process, and to reduce much of the weight. The computer is attached to the handlebars with a bundle of cabling, though the bars aren’t attached in the shipping container, so it was a bit cumbersome having to navigate them dangling with fear of damaging the wiring harness. Once out of the styrofoam supports the kickstand won’t work until the front tire is on. Assembly was more involved than I’d hope, though the hour it took my biking buddy and me was mostly spent on trying to adjust the front brake from rubbing. It’s a single piston disc brake, so just one side of the calipers moves as the handbrake is pulled. After much frustration we called it good trying to find a spot of minimal rub. When we tested the rear wheel that was already attached we got the same thing, and can’t adjust it out, so I’ll have to plan a bike shop trip to hopefully remove the warp on each disc. Attaching handlebars to the gooseneck required loosening the computer sliding it out of the way in an awkward manner. Once assembled operation is straightforward, easy and intuitive. Simply hold the power button for 2 seconds and the bright LED headlight illuminates, while the computer screen turns on. Below the power button are an up and down electronic “gear shifter” or max speed control, which cycles through speeds 1 to 3. The right grip has the throttle to provide power. My first ride I thought I’d pedal up the driveway to the road. Not so, the extreme 70 pound weight of the bike (mostly 2 battery packs) prevented me from doing so, but shifting up to 1 with full throttle helped get me to the street. That’s where the e-bike came alive. You’re free to pedal solo, pedal assist, or not pedal at all. While it doesn’t accelerate as snappy as the Polestar 2, it gets pretty quick, while I didn’t get to 28mph max speed mid 20s was faster than I’ve ever “rode” before. I’d suggest a bike helmet for street riding. Note: The original spec stated 62 mile range, but in the US (where eBikes are less restrictive than UK, elsewhere) they’re now using larger batteries capable of producing an impressive 90-mile range. Pros + Fun Factor + VIdeo guided instruction + Environment friendly + Practical Transportation + Low near zero maintenance + Puncture resistant Kevlar coated tires + Carbon belt (avoid greasy chain) + Releasable batteries to charge indoor + Y-cable to charge both simultaneously + double keys one for each battery security Cons -heavy weight trying to pedal uphill -3 speed single drive vs gear shift for climbing hills -assembly takes patience (use video instead) -lacks front fork suspension -could be more peppy like an EV car -heavy, hard to pedal uphill without drive activated -both front and back wheels rub, limited adjustability -single piston brake limits adjustments variability Conclusion *high expectations lead to initial frustration during assembly due to both front and rear disc brakes rubbing, but once assembled and acclimated this bike is pure fun and helped me re-engage with the love of bike riding (but without all the work) If you’re an extreme mountain biker the 70 pound weight and lack of 7 or 10 gear shifter would severely challenge, but if you’re looking for an electric transportation device that’s fun to ride yet practical and economical then you may like to give this a try. Recommend Buy, but expect a trip to the bike shop to straighten the disc brakes.

    I would recommend this to a friend
  • Pros mentioned:
    Belt drive
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Style, long range power, but not 28mph. Class 2!!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot to like and a few things to note about the Niu BQi-C3. To give a summary for quicker read. This is a premium built bike, but missing a few items to match the premium MSRP. First off, very easy step through frame that has all wires run internally for clean Dutch bike look. Fantastic belt drive for clean and easy no fuss bike maintenance. Two batteries for longer rides. Comfortable ride for a bike with no suspension. Simple controls and easy use thumb throttle to a max speed of 20mph. The bad or at least noteworthy, based on Best Buy listing and Niu website. The bike is NOT class 3, 28mph capable. It is labeled as class 2 on the frame and 20mph throttle is all the speed you can reach without downhill or super human peddling. And note the size and weight (70lbs) of this bike before ordering. I think this bike should be treated like an e-Scooter in the shape of a bike where pedaling is not the main purpose. Little more in depth review: Build quality: This bike is built well based on my initial inspection and 25+ miles of riding on paved/gravel trails. The bike comes in a very large box that slides open upon removing the special plastic clips. Bike is almost built in box. Once all clips and parts/tools bag are found. Bike just needs to have the handle bars mounted, front wheel installed, front fender mounted and pedals screwed on. Took about half hour then a few more minutes to adjust and make sure everything is tightened. Instruction manual is decent to get you through the process and all the tools are included in the labeled tool bag. Unlike cheaper bikes, Niu routes all the brake and power lines internally for a nice sleek Dutch bike look. And while I have a couple other eBikes. This is my first with the belt drive. And it is a welcome addition to not have a chain to oil or do maintenance on. Plus its very quiet to crank the pedals with the belt drive. The manual disc brakes are mostly quiet and more than adequate for this bike. And while the bike does not have any suspension. The included seat is comfortable for the average bike ride of 20 miles or less. Also know that the front fender is a bit fiddly. I think it is just too long and made too thin. I will likely modify it to keep it aligned and less prone to rubbing the tire. Lastly, the bike rack has no mounting holes for baskets. Performance: The BQi-C3 has conflicting specs at the time of writing this review. Or maybe I just have other bikes that do meet certain specs that this bike doesn't currently. And what I mean, bike is listed/rated as Class 3 (28mph), yet the bike I received is clearly (sticker on frame) Class 2 (20mph). The bike has no gears to change and is single speed only. This makes the bike simple for all to ride, but with throttle only the bike maxes out at 20mph unless going downhill. And if you pedal, you will be hard pressed to go much faster than about 24mph on flat ground with or without power assist. Power assist (level 1, 2, 3) and/or pedal is almost useless for higher speeds. Level 1 is minimal and maintains a speed near 13mph. Level 2 will cruise around 15mph. Level 3 gets up towards 20mph and you can pedal like a madman, but the bike is using all its power and your pedaling is not being used towards forward momentum. No matter what level of assist you use, short of zero, pedaling this bike is mostly for show and has minimal effort towards saving battery power unlike other eBikes I have ridden. Given the 70 pounds of bike and in my case 185lbs of rider. The bike did go 34mph downhill coasting. Make sure to wear a helmet. Battery: Having such a sleek bike with both batteries built in is great. And since the bike will draw power from both batteries at the same time and can be monitored on the lcd display. Not sure there will be a need to swap batteries front to back or vice versa. While batteries are rated at 920Wh. The paths and trails I ride in with hills and valleys. I expect to go about 15-25 miles per battery. So, not as far as listed, but not bad overall. Many will get farther, some may travel a little less and pedaling will help increase distance. Unfortunately, the bike does not show power being used as you pedal. Overall: The bike is very good quality and my wife and friends can't wait to get their turn riding it. As a city bike and/or commuter mode of transport. This bike will serve many well and has a above average range with 2 batteries included for most to get to and back before needing a recharge. Despite how you may have read the above points I wanted to make. I like this bike. Its fun to ride. It looks fantastic. Just want to let others know what I noticed that maybe is the deal maker or their deal breaker. I suspect when this goes on sale or maybe becomes Deal of the Day here at Best Buy. This will be a hard deal to pass up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Handlebar, Suspension, Weight

    Rated 4 out of 5 stars

    Good batteries range, cheap, high maintenance

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little early still to be telling with my reviews, I am a special case though as I use it for both commercial commuting and personal. I've done door dash with it, and it's the great white steed of my pest control business I've launched with AI as my co pilot With a goal of 5-10 services a week, weather permitting I can commute safely with pesticides in tow trailblazing the path to local e bike regulation I plan to help the DEC learn to cope with the inevitable onslaught of these affordable vehicles not only getting tax rebates but written off as business expenses for entrepreneur like me. The batteries are concerning but they pop in and out so seamlessly and have survived me getting caught in a total downpour once already. The charge lasts long enough for me to get from watervilet to downtown Albany in 30 minutes and still have 76% charge and can ride around the city for about an hour and a half, start making my way home at 30% these bikes are too heavy to take upstairs unless storing for a length of time get a friend to help. Due to the low frame and lack of suspension you must be careful approaching curbs. Making sure the front bike wheel is tight and doesn't move is super important I've had difficulty fighting with the front tire and unable to install the fender without issues grinding. The neck of the bike tightening and retightening gets annoying too for maintenance the handle bar may slip up or down from a significant shock like coming off a curb but maintaining balance isn't hard. The step through design is convenient but my muscle memory of lifting my leg high has not gone away. This bike is cheap for good reasons but the batteries last long and it's likely through saved gas expenses, door dash and regular commuting on it should pay for itself within 6 months. Depending on your credit score the gas savings alone can cover an above minimum payment for the best buy financing. If it lasts years I'll consider buying more of these NIU models for my business. I will contact the maker and my local bike shop for advice, this bike has been able to handle the cargo load I wanted from it as a cargo e bike. Says up to 130kg which is 290 lbs, me plus my bags of pest control equipment falls short of that for lighter services. With a stronger e bike that can handle more weight ill be able to strap an 14ft expanding ladder to it. I'm looking at those options now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range
    Cons mentioned:
    Seat comfort, Weight

    Rated 5 out of 5 stars

    Sturdy and high quality bike

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome bike! Well built and and tons of range. It was easy to put together (90% pre assembled). I’m 6’4” and fit comfortably. It is very heavy and hard to pedal without assistance from the motor. The pedal assist acts like a 3 speed transmission: 15MPH, 2 20MPH, 3 28MPH. I managed up to 24MPH with my 231 pounds weight. Throttle speed up to 20MPH. Set felt hard after riding 30 minutes, so I replaced it with a X Wing wide seat and suspension seat post. I also added Rea view mirrors, now it looks like and feels like a moped. A very fun bike to ride.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Max speed

    Rated 4 out of 5 stars

    Excellent battery life, got 37.63mi with 62% left

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has an excellent battery life. I was able to bike from the east side to Seattle and back totaling 37.63 miles and still have 62% of battery left. This translates to about 99 miles range. That’s very impressive. I was at level 0 going down hill, 0 or 1 on flat surface, 2 going up medium slope, and 3 for steep slope. This was the 4th ride I did. On the first ride, for some reason after about 7 miles, the screen shut off and no power to the bike. I had to stop and then was able to turn on the display quickly and everything was good again. This was a really weird experience, but it has not happened again since. However, I have only done 4 rides so far with today being the longest. The other rides were about 8.9 miles and that normally left me with about 90% battery. One other thing is that the motor seemed to want to grip on to the bike because sometimes when I go from level 1 to 0 on downhill or level surface, I had to push harder as if it’s not just letting the bike go. In this situation, the motor should just let it go and let the pedaling moving the bike. Anyway, not sure what’s going on there. If it weren’t for the pedaling issue here, I would have given it a 5 stars.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Happy First Time eBike Rider!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When FedEx pulls up and drops off this box, you will quickly find it's pretty heavy, so you may want to recruit a neighbor's assistance. It's about 90 pounds if I recall. Assembly was straightforward but tedious, especially aligning the front wheel and brake. As you screw in the handlebar, make sure you tighten the 4 screws evenly and make sure the "bullseye" icon faces forward. Once it was assembled, I took it for a spin. What a blast! I've only ever rode road bikes, so being able to fly along with no (or minimal) pedal effort is amazing. The 3 "speeds" correspond to how fast you want to go. I found that "speed" 2 is best for tooling around the neighborhood. Put it on 3 and start pedaling...you can get to 29 mph with ease. The LCD display shows several metrics and does track how much you pedal (assist or otherwise) in the form of kcal burned. If you aren't pedaling, it won't track manual stats, obviously. The design is really nice and the V frame is certainly unique. Regarding the brakes I feel like they should have put hydraulic brakes on this, but the included ones do the job. The weight of the bike and rider (I'm 160 lbs) is definitely noticeable while turning and braking. The head/tail lights are nice and the circle halo on the front is pretty unique looking. Even though I haven't ever owned an eBike, I can tell this bike that it's more suited for power/assisted bicycling versus one with multiple gears. The "chain" is pretty genius but takes some getting used to. If you are already traveling fast (say, 20 mph) and you start to vigorously pedal, you will feel a "spinout" from the pedal and gears. What I've found, ironically, is the bike will fly if you just pedal gently. When on #3 assist, you can pedal very slow and be racing along at like 26 mph. It's kind of amazing, honestly. I'm not sure how to address a flat tire if I'm out stuck somewhere, but I imagine parts would be sold directly by NIU and that a basic patch kit will work. It just feels like parts for this are so specific and unlikely to be stocked by your local bike shop, so keep that in mind. I could be wrong, however. Overall, this is one of the best things I've owned in a while. Been biking my whole life but at 44 I am starting to feel it...being able to sit there and be "driven" by your bicycle at a moment's notice with zero effort is pretty sweet. I've been ~30 miles in so far (weather been bad) and the batteries are at like 70%. That's impressive. Put it this way, my wife immediately said we have to buy her one now. Life's too short to miss out on fun times together, and this eBike certainly fills a missing void we never realized we had. Highly recommended!

    I would recommend this to a friend
  • Cons mentioned:
    Seat comfort, Suspension

    Rated 4 out of 5 stars

    Good fun Bike

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bike but there is a few things to be aware before buying. 1. It says it will go up to 90 miles on a charge, it will not. Fully charged on setting three pedal assist going the 27.8 mph you may get about 30 miles. 2. There is zero suspension so if you are riding on bumpy or rough roads it is not the bike for you. 3.If you just use throttle it will only go 20 mph. 4. I upgraded the seat already because it was uncomfortable. 5. If you are looking to pedal this bike without pedal assist. It is a bit hard because it is belt driven and there is no gears so you can only pedal so fast before it feels like you’re just paddling with zero resistance. Also looking to upgrade the front forks to have some suspension. Overall though the bike is a good time and a lot of fun.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Max speed

    Rated 5 out of 5 stars

    NIU BQi-C3 one year later

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been now 1 year since I bought the NIU bike. This is not a regular bike, meaning you can't just ride it without assistance. It is too heavy to be ridden around without the e motor assisting. I use it like a e-moped for commuting. My commute to work is about 10 mile one way with some hills. I can get about 35 miles and still have 50% battery life left. however, those 35 miles are with level 3 assist and usually at top speeds of 25 to 28 mph. I have a regular bike I use for more standard biking experience but the NIU works amazing for commuting to and from work.

    I would recommend this to a friend
  • Pros mentioned:
    Max speed

    Rated 5 out of 5 stars

    Awesome bike, fast and sturdy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets you anywhere fast. Nice design, easy to build - less than an hour. So much fun to ride. Steeo uphill with 12..15mph - straight 28mph without much if an effort. The brakes are adequate, but I will upgrade them to hydraulic brakes. Nice display, great lighting - good visibility at night. In the city this bike can easily replace a motorcycle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Having fun

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m 70 years young and needed something like this to get me outdoors. It was fairly easy to put together. I do like the 2 batteries and the screen on the handle bars. It is a bit heavy but well built. Also no chains since it is belt driven.

    I would recommend this to a friend
  • Pros mentioned:
    Max speed
    Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Excellent choice even at this price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Tires aren’t as wide as I was hoping and it did not go together as easily as the video shows BUT it performs up to spec. Very easy to ride and extremely quick. Top speed is actually a little faster than stated. Charging is quick and easy and the build is very solid. I have had no issues with the fender at all. Read the manual for all the tips and tricks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In Love & Addicted!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ohmygosh Awesomesauceness!!! Ordered this week got it today, quick delivery, put it together myself, while watching video from website. It's self explanatory, directions easy to follow. Unpacked it, put it together and riding I went!!! Great quality, very strong, lights are bright on screen and front head lights. Easy to use, just click button to change speed from 1, 2, 3... holds my weight with no problem, I'm 5'7" and 230... Very smooth... Love it!!! Worth every penny!!! Thank you Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great ebike but the batteries are lemon.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it for a road test and rode 2 miles one way using pedals half of the time. At the end of the round trip of 4 miles there was ONLY 80% of the charge in BOTH batteries left! The 4 miles ride used up 20% of charge in each battery! That's 10% for every 2 miles, which equals ONLY to 20 miles distance on fully charged batteries until they are completely depleted, not 90 miles. Keep in mind that fully depleting your ebike batteries to 0% is not recommended as it will shorten your battery's life span, not to mention you don't want to ride your ebike back home with depleted batteries. So, Not even 20 miles out of it, but more like 16 miles if I use 80% of the batteries. This e-bike is great, solid, big and heavy, easy to get on and off but can't ride too far out because of the problem with batteries. Conclusion: Unfortunately, must have gotten lemon batteries that discharge at an unbelievably fast rate, which is frankly disappointing cause I really like the bike regardless of it not being top notch. Great ebike, but mine gets Only 16 mile range using 80% of batteries with pedal assistance, which limits me to how far out I can cruise and must monitor the batteries all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Suspension

    Rated 4 out of 5 stars

    Almost perfect

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected, battery life, after 1 and half still have 80 percent. Good quality bike. small scratches on screen. lack of suspension is big deal. I install a 230 dollars suspension below the seat. Redshift, make huge difference.

    I would recommend this to a friend
  • Cons mentioned:
    Handlebar

    Rated 3 out of 5 stars

    Good bike, very bad support after purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased two of these e-bikes, besides missing the keys to swap out the batteries. We loved the bikes at first. One bike developed a lot of movement between the handlebar and the fork. We reached out to niu support and after a few days they asked for pictures. After sending pictures they wanted us to return the scooter to the store. After 3 more emails and 11 days later I was able to make them realize it was not a scooter at all. This back and forth went on for days as they tried to verify the e-bike and when I had purchased it. After proof of sale vin number and 21 pictures later they informed me that shipping it back to their service facility was the best option. This bike is huge, heavy and I was in not way going to ship this to anyone. Both wheels came out of the box out of true. Local bike store fixed that for a fee. One week later brake error came up in the screen. Tried agajn with tech support. 4 days later again they asked us to ship the bike. Niu does not have good support. The cost of the bike is alot and should have good support. We ended up returning to the store.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Teenage independent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson picked his bike out as a birthday gift a little difficulty, putting it together only because nuts and bolts don’t put the tires on is what they screw lever same with the seat same with the handlebars, but pretty easy to install. My grandson loves it. he now has a little independence.

    I would recommend this to a friend
  • Cons mentioned:
    Suspension

    Rated 4 out of 5 stars

    Gets you there quickly!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it, now that I’ve learned how to ride it! Acceleration is really good using the peddle assist 25 mph consistently and 27.8 top speed. The only downside is no front suspension! If our streets were in better condition it wouldn’t be an issue! As an in town commute bike it’s a quality built bike that’s been well designed!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Max speed

    Rated 5 out of 5 stars

    The bike

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this bike to get me to and from work. My work is 11 and 1/2 mi from my house on the spike has enough battery power to give me to work and back without having to charge in between. It maintains 28 miles per hour on flat roads and usually around 30 to 33 mph downhill. Love it! Great purchase. Awesome product! I actually got home quicker on my bike than I ever having a car

    I would recommend this to a friend
Sponsored