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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 142 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers commend the NordicTrack X32i treadmill for its impressive incline capability, allowing for challenging workouts. The iFIT workouts and large screen are also highly praised for providing engaging and immersive fitness experiences. Customers appreciate the treadmill's quiet operation and cushioning, ensuring a comfortable workout environment. While some customers experienced installation and motor issues, the overall positive feedback highlights the treadmill's quality and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 142 reviews
  • Rated 5 out of 5 stars

    Top notch treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a commercial treadmill that is built to last. Very quiet and great for people with knee problems. I've had knee surgery and running on the nordictrak i feel great after every run. The machine absorbs the pounding and makes you feel like you are running on clouds.

    I would recommend this to a friend
  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    So Far, Great Product!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed with this treadmill. I have had it less than a month but I have been working out on it more days than none. I have the ifit membership and it adds to the experience. I got the 40% incline with the intentions to one day be able to climb that mountain!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Won't buy another one from here

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great, after it finally shows up, and assuming you didn't pay for the "assembly by professionals" which included a couple 18 year olds who "didn't know the treadmill would be heavy" and opted to "leave and come back tomorrow" which they never did... I wound up moving the treadmill around to the back of my house on my own, down some stairs, into the basement, and assembling it myself. Since I have quite a few medical issues, it is pointless to go into how much pain I was in after having to do this myself. How do you not know how much the treadmill you sell weighs? Why are the "professionals" teenagers dressed in oversized clothes from Hot Topic and Torrid? Why did you never come back? WHy did it take so long to get my money back? WHy did you never give me the 10% off you promised. If you buy it... but it directly from the vendor. At least you'll find out what the real standard for the equipment delivery and assembly is. Otherwise, buy a dolly, move it, and assemble it yourself with some work buddies. Takes about 20 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nordictrack Purchase woes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but service leaves a bit to be desired. Multiple calls to Best Buy, Nordictrack and Geek Squad contractor plus three visits from contractor before installation completed. Can’t believe Best Buy store no longer accepting phone calls. Last contact made through a Guatemala call center. Sad.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Treadmill

      We are glad to hear that your treadmill is great, although we are sorry that you haven’t received the high quality service you deserve. We care about all of our customers and their experience with our products and services. We will be happy to assist you further and make sure you are fully taken care of.

      Feel free to contact us directly at: [email protected] with the personal case ID number: 1-R101234 so we can make sure your treadmill is working as it is designed to.

      Thanks! - NordicTrack

  • Rated 3 out of 5 stars

    I want to love this thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so far ok with the purchase. I am still leery of the longevity of this machine because of all the awful online reviews on Reddit, Youtube, etc. I have already had the incline fail and had to recalibrate and I have not even owned this device for 45 days yet. Also the touch screen is awfully slow for a product manufactured in 2021. I also own a Peloton bike and the touchscreen on that thing is almost instant. On this machine I literally wait for more than 30 seconds for each screen to even get started walking. I also hate that you have to go through Ifit to even manually start the machine. The screen has frozen so many times when I am done with a workout and press "finish" to see my stats and that I just end up physically turning the power switch off. As long as I can work out as intended, I am ok-but I am not sure about the long term use of this incredibly expensive treadmill. Not to mention Nordictrack has sent me additional warranty offers that are also very expensive at least three times in the mail already. Definitely makes me raise an eyebrow on the machine's longevity.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Nicole38

      We’re glad you are overall satisfied with this machine but are sorry the maintenance needed has been higher than expected.

      If you have any specific concerns, you can direct them to us at [email protected] for assistance. We ask for patience during our busiest season and assure you a response will be given as soon as possible.

      Thanks - NordicTrack IconHealthandFitness

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Nordictrack X32i Treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I love our NordicTrack X32i commercial treadmill. It's top of the line and I would highly recommend it. It was well worth the purchase and we got a great deal on it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Best Treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once ordered the machine was delivered pretty fast. I've had it for about a month and love it. The large screen is amazing. The deck flexes so easier on the knees. Incline range is more than enough. There's plenty of iFit classes to choose. This is an all around great machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nordiac Track Series X321

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this from Best Buy. It's really heavy but the delivery guys did a good job. They unpack it and set it to the location where I wanted it. It's been over a year now since I bought it and I've been using it daily and haven't encountered any problem, I recommend this trendy mail, especially to people who are over 200 pounds, it can handle it with no problem

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great purchase to improve my health

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the purchase. Make sure you get the in-home install. Makes things a lot easier in terms of setup. Also before you buy measure your doorways and the place you want to place it. It is a big machine and needs plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nordictrack x32i

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Treadmill. Very well made. Has the feel of a professional gym treadmill. The large screen helps take your mind off your workout.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    A great treadmill, at a great price!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product at a much better price.. Love my treadmill! Especially the screen on this is so large, you feel so immersive and enjoy the view.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can run in AC!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the NordicTrak Commercial X32i Treadmill. great features like bluetooth to connect my music, built in fan, and the mapping capabilities to plot a run are amazing! Lots of great workouts provided with iFit too! Good investment!!!

    I would recommend this to a friend
  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    Fantastic!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best treadmill Ever!!! If you’re debating whether it’s worth the money, it is. I didn’t think I’d use 40% incline, but the classes do use it. Love it!

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Vogelfmly

      We are ecstatic that you are enjoying this treadmill so much, and want to thank you for your awesome review! 40% incline does seem intimidating, but as part of an iFIT course, isn’t it fantastic! So immersive. What seems impossible today will one day be your warm up.

      Please never hesitate to reach out to us with any questions you have about your treadmill. You can reach us directly at [email protected]. Keep it up! You’re doing great.

      Thanks -NordicTrack

  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this treadmill. I am so happy with this purchase. I have only had it for a month now but enjoying the incline ability!

    I would recommend this to a friend
  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    One of my best purchases ever!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this treadmill - the amount of incline and decline is wonderful - I'm totally an advocate of IFIT workouts and use this every day. And it has gotten my daughter to start using it also.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      PatC

      Thanks for sharing your experience with us. We’re glad this machine has motivated both you and your daughter into making fitness goals. If you ever have a question, email us at [email protected]. We’re here for you.

      Thanks - NordicTrack IconHealthandFitness

  • Rated 2 out of 5 stars

    Bad experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they came they didn’t finesse the set up and I can’t use my treadmill needed assistance

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tech issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want it to be higher rating. The idea of this is pretty great. However the streaming is so very gltchy. I have 900mbs internet and located near router, and am confident my network is not the issue. I am on my second unit and it is also having issues. The unit itself is pretty good to run on, but ive had to calibrate the incline several times (both units). Also, I have the Nordictrack 5100R for something like 20yrs. I never had issues with it, and still it runs quieter than the x32i (surprising since x32i is rated as such a quiet machine).

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Xbox

      We’re glad your equipment is working well for workouts, but are sorry that the internet connection is having issues and isn’t as quiet as expected.

      If you would like further information, email [email protected].

      Thanks - NordicTrack IconHealthandFitness

  • Rated 5 out of 5 stars

    I'm happy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This treadmill is must. It's great on your joints. The virtual training is awesome. Just what I needed during Covid to help me stay motivated.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this treadmill, the big screen is great. Works great. The only complaint I have with it is the cup holder placement but definitely not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the NordicTrack incline treadmill. The machine has worked very well, the iFit classes are varied and provide excellent workouts. The incline is an additional benefit.

    I would recommend this to a friend
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