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Customer reviews

Rating 3.9 out of 5 stars with 148 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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75%would recommend to a friend

Customers are saying

Customers are satisfied with the RW500 Rower's easy assembly, foldable design, quiet operation, and affordable price. They appreciate the convenience of the iFit app and the effectiveness of the workouts it provides. However, some users have expressed concerns about the tablet's battery life and the resistance levels of the rower.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 148 reviews
  • Pros mentioned:
    Foldable, Price
    Cons mentioned:
    Tablet

    Rated 5 out of 5 stars

    Awesome rower!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! I got it on sale for 799.99 but it also included a 200$ Best buy gift card so basically made it 599.99 and it was definitely money well spent. Setup was simple but I wouldn’t say easy. It takes time and focus. Might be somewhat challenging for someone who isn't used to building things. Other than that the machine is amazing it works perfectly and folds away easily. My purchase came with a free 1 year I fit membership and im loving it. Trainers are motivating and there Re plenty of classes. The free tablet that comes with it isn't great and was very sluggish at first. My solution to this which I recommend to everyone is to force stop and disable all the apps installed on it except for the iFit app. If you are in the market for a rower this is a great choice.

    I would recommend this to a friend
  • Cons mentioned:
    Resistance

    Rated 3 out of 5 stars

    Fun Rower, But Lacks Resistance Unless You Hack

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this rower for quite some time now. I do like the iFit app and the programs on it. Note, if the rower doesn't turn off it's probably because you left the device connected to the rower (I use an iPad). Be sure to kill the app when done. The biggest complaint I have with this rower is the resistance. There simply wasn't any change between 1 and 26. After searching/reading reviews on Reddit and YouTube, it turns out to be a quality control issue. The magnet simply isn't close enough to the flywheel. So I tore the thing apart and placed a bar magnet on top of that (see pictures and notice initial gap). Now you can feel a significant (well, maybe modest) difference between 1 and 26. You can't really notice differences between successive levels, but at least I finally have a sense of low, medium and high!

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      GatsbyGlen

      We are glad to hear that you have enjoyed iFIT workouts paired with your rower, although we are sorry that you were unable to tell a difference in the various resistance settings. Your feedback regarding this is appreciated and will be passed on to our product developers to address further.

      If you need any other assistance with the resistance on your machine, please don’t hesitate to contact us directly. You can find us at [email protected] or by calling (833) 680-4348.

      Thanks! - NordicTrack - Powered by iFIT IconHealthandFitness

  • Pros mentioned:
    Easy to assemble

    Rated 4 out of 5 stars

    Great home work out.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun easy to use. Tends to not shut off after use. Fits well in limited space.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to assemble

    Rated 5 out of 5 stars

    Best rower on the market

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a good choice with this machine. It is very smooth and I appreciate the tablet with ifit app. It keeps you involved while watching real life scenery from a rowers POV of the water. The machine feels commercial gym quality and wasnt difficult to put together from unboxing.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable

    Rated 5 out of 5 stars

    Rower

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easily foldable, and don't use a lot of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rowing for good health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got it and we have been using it almost everyday. 1 Year ifit membership was a great bonus. I didn’t purchase any warranty with it but I hope I will have no issues with it. So far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Workouts/ Technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this.. beginner rower and so far so good. Fit included and trainers are great. Worth the money and no need to get fancy version, this one does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RW500

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine. Lots of videos online on how to use it to best benefit your goals. Smooth operation and little noise.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable, Price, Quiet
    Cons mentioned:
    Tablet

    Rated 4 out of 5 stars

    Great rower!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been building my home gym during Covid and this is my new favorite piece of equipment! It's not as loud as the Concept 2 (which has a crazy long waiting list just to order) I like that have the option to fold it up to save space, as it is quite a large piece of equipment. It comes with a small tablet that is mediocre. It doesn't stay charged for too long but it's not really a problem. iFIT software is just okay. Overall I am happy with my purchase. BB had the best price of any competitors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good, But Has Some Design Fails

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after returning the ProForm 750R rower due to a faulty flywheel, and so far so good with this machine. First off, I really enjoy shopping with BestBuy. And I appreciate their price match guarantee. This was more expensive than the price I paid for the ProForm 750R, but I hope it ensures it holds up better than the ProForm did. The tablet that comes with the machine is actually handy and can be used as a tool for non-bike related activities as well! You do need to download the iFit app onto it, which is simple enough but seemed odd. I assumed it would be pre-loaded. The iFit 1yr subscription came with. The tablet can sit on the ledge of the control panel or fit into the holder above the control panel. The clip that holds the tablet above the control panel is removable, which is nice if you store the rower folded up. BIGGEST COMPLAINT: To allow for the tablet’s audio to play through the control panel speakers, you HAVE to hard wire it with your own Aux cord. Plus, the Aux input into the control panel gets blocked by the tablet of it’s sitting on the ledge (as opposed to in the holder above the control panel). Also, even with the tablet on fill volume and the control panel on full volume, it is still not loud enough to overcome any surrounding noise. I recommend plugging the tablet into a separate speaker if you want to hear the trainers from any iFit rowing class. You’ll want one that can really provide some good volume output to hear anything, especially if it’s a class on the water which tend to make it even harder to hear. The tablet speaker is pretty useless on its own. It seems worse than most cell phones in terms of volume capability. However, it’s a very solid machine. The fold-up feature is great, the initial set-up is fairly easy (although somewhat heavy and awkward getting out of the box). Once you get past the design flaw of the speaker issues, it’s a great/cheaper option to the RW900. Bottom line....it’s not 100% perfect design-wise, but I do highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to assemble

    Rated 4 out of 5 stars

    Good but ifit did not work.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to put together. Use your own tools. Went to set up ifit membership and was not able to due to the pad it came with not being compatible with Ifit. Tried setting membership on phone and ifit website activation code is no longer supported. Seems to be overall pretty good product

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      StephanieC

      We are glad that your rower was easy to put together and that you feel it is a good product, although we are sorry for the troubles you experienced when setting up iFIT. We will be happy to address this for you and get things working as they should.

      Feel free to reach out to us at (833) 680-4348 or you can send us an email to [email protected].

      Thanks! – NordicTrack – Powered by iFIT IconHealthandFitness

  • Cons mentioned:
    Customer service, Resistance

    Rated 2 out of 5 stars

    Rower has no resistance

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Rower, folds up great...however, there is no difference in the resistance 1-26, which means you're really not getting an efficient workout. If you're a man, this thing is like rowing air. Tried to get tech service with the chat feature, told to call...then calling I was told since I didn't pay for the best buy warranty they're done....It comes with a 10 year warranty, 2 for parts and 1 labor. Hasn't been but 9 months :( I will update after I actually call my local store and see about taking this bad boy in so I can get an actual hard workout!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Resistance

    Rated 3 out of 5 stars

    Ugh! Nice machine, but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price from Best Buy with free delivery. The average mind can put this machine together. The iFit Compass is a great additional tool for workouts, also. The only problem is that the minimum resistant setting is still too high. It does have magnetic & manual options but even when they're both at minimum is still delivers a lot of resistance. There is NOT a notable difference with the 26 resistant settings. They may well have an option for medium, more & a lot! It's too bad! Otherwise it's a great machine. Returning it to test drive some other options.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      RequiemX

      We’re glad you were happy with the price and delivery provided by BestBuy, and that assembly was simple.

      The resistance seeming too high may be something we need to assist in troubleshooting. Before returning this rower, contact us to ensure that the unit is performing according to its design.

      Email us at [email protected] for assistance.

      Thanks - NordicTrack IconHealthandFitness

  • Pros mentioned:
    Ifit app, Price

    Rated 4 out of 5 stars

    Nice tower for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice machine for the money. It is not quite as smooth as a Concept 2 rower but it does the job. The controls/screen take a little bit of getting used to, especially for when you want to do a workout on your own vs. one on the iFit app. The iFit app has surprisingly been pretty useful. The owner includes a 1-year membership and we have been using the classes on it nearly every week. It was very easy to put together and also easy to fold up for storage.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Rower RW500

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good rower for the money . I was sble to get the rower on clearance and only paid $350.00. The 30 preset workouts are a little hard to follow at first. But oversall its a good rower, i like both the air and magnetic settings.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to assemble

    Rated 2 out of 5 stars

    BEWARE: Loud clicking noise from warped fan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nordic Track rower would be nice - not great, not bad but perfectly adequate - if it wasn't for the loud clicking noise that gets louder if you increase the resistance. Video here: https://i.imgur.com/YKqpThG.mp4 I took off the sides of the wheel to find that one of the plastic fans inside is warped and thus scrapes against a magnet. Most annoying thing is that there are a ton of people online complaining about this, so it appears Nordic Track's Quality Control leaves something to be desired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Foldable

    Rated 5 out of 5 stars

    Good space saving design, great workouts!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This provides a great supplementary workout! Good for those with bad knees, it has low to no impact. Make sure you use proper form, this has helped my Posture issues and lower back pain. This does require a good amount of space when fully extended, but folds up easily. I don’t appreciate the subscription model for classes but you don’t need it! Basically was given a free android tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable

    Rated 4 out of 5 stars

    Great machine for a moderate rower.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect rower for exercise. It folds up and fits nicely in the corner of our house when not in use. The display extension for the tablet seems to be the only inconvenience when it comes to making it compact. I suggest extending the warranty offered by NordicTrack. I say this because they offer no cost repairs, and only after a few months, I can see that the wear and tear due to use will need to be addressed within the next year.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable
    Cons mentioned:
    Tablet

    Rated 4 out of 5 stars

    Great Rower, Wish Came Without Tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great rower, and accommodates multiple people’s sizes and intensities very well. It is easy to fold and store, but I could see someone with less strength finding it too heavy to make use of that feature. The reason for not giving this all 5 stars is that I wish I didn’t have to get the included tablet. I’ve been able to use the included iFit membership through the app on my iPhone, leaving me with a tablet that has no purpose.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rower is great. The left foot pedal comes out of place but I placed a piece of plastic behind it which holds it in place just fine. Other than that the rower is great. My only real complaints are with I-fit. The rower was supposed to come with it free for a year, but Ifit said this offer was no longer valid for this model. They did offer their service free for a month, but the product was advertised to come with a year membership.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Zach

      We are glad to hear that your rower is great, although we are sorry that your left pedal comes out of place and that you didn’t receive your promised 1-year iFIT Membership. We’ll be happy to assist you with the pedal on your machine as well as with your iFIT Membership.

      Please contact us by emailing [email protected] or call us at (833) 680-4348 with proof of purchase and proof of the promotion and we’ll be happy to help.

      Thanks! – NordicTrack – Powered by iFIT IconHealthandFitness

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