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Customer reviews

Rating 4.3 out of 5 stars with 3639 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,634 reviews
  • Rated 5 out of 5 stars

    Love Norton

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always feel secure with Norton, been using them for 10+ years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the laptop I bought this went with a laptop I bought for my son for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best antivirus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best antivirus that I use in my life. I recommend 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't go without it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best protection for your PC, Hands down!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to have , a big plus when it comes to using a laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well send

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the HP its touch screen beautiful and at nice size to carry around if need be

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, absolutely good, met all my needs, and I loved it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan of Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really like Norton products, feel your computer runs really slow.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. You should not be having the performance issues that you have described. If the issue continues, please reach out to Norton Support at support.norton.com We are here to help! norton_us

  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in quick and undamaged and arrived on schedule

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a security for viruses for your computer or phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good add-on from my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran out of PC security, and this came from heaven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does the job nicely

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, does the job but i’ve used better quality.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need to prepay, get charged, then get the free months

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. In order to prevent your Norton subscription from renewing automatically, please follow instructions here: https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

      Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you. norton_us

  • Rated 3 out of 5 stars

    BestBuy is what gives it value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The security Norton offers is cool but once the trial is over you have to take back control of your computer. If anything the VPN is what makes it worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very secure and easy to use once you get your laptop

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really a norton fan but it does what it needs to i guess.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Rated 1 out of 5 stars

    No free 6 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come free as advertised. I purchased this laptop thinking I would get 6 months for free — DID NOT HAPPEN

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 1 out of 5 stars

    POLICE REPORT FOR A REFUND, STILL REFUSING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refused to issue a refund, very disrespectful customer service

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      We are sorry to hear about your recent experience. If you want to talk to someone at Best Buy, you can speak to a customer service agent with Best Buy phone number 1 888-237-8289. You can visit Best Buy contact page at https://www.bestbuy.com/contact-us.

      Alternatively, if you have concerns, please feel free to get in touch with our Norton support team here www.norton.com/support to see how they can assist in this matter. norton_us

  • Rated 2 out of 5 stars

    Slow HP Laptop ng

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow and pauses a lot? This laptop is annoying and I have to control myself to not break it.

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Sorry to hear you are facing issues with your HP laptop. Please reach out to bestbuy.com/support for assistance in helping to see if they can find the route cause to why your PC is slow. norton_us

  • Rated 2 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrable and once you get your device you should just immediately take if off

    No, I would not recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. You mentioned on your "once you get your device you should immediately take it off". I wonder if your experience is with a different software provider or your device as the Norton product is not pre-loaded on the device. You need to install it onto your device. Sounds like you didn't have the opportunity to install Norton, so I would say give it a try you will be presently surprised with its performance. norton_us

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