Customers regard the installation process of the 360 Platinum Antivirus Internet Security Software as straightforward and user-friendly. They highly value the VPN feature for secure browsing and appreciate the dark web monitoring capability that keeps them informed about potential compromises of their personal information. The antivirus software effectively safeguards their devices without compromising performance, and many customers find the price reasonable for the comprehensive protection it offers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 166 reviews
Rated 5 out of 5 stars
Norton Protected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps my PC and other devices protected. Thank you!
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Pros mentioned:
Dark web monitoring, Vpn
Rated 5 out of 5 stars
Full suite of excellent features for 20 devices!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Verdict: This package from Norton offers all the features one could want for protection against viruses, and for maximum data protection and privacy. Oh, and more thing... it’s for 20 devices!
Installation. After downloading the software, installation was straightforward on three computers that did not have any antivirus software. Installation on another computer that already had antivirus software from another company took an extra step; I had to remove the other software before I could complete the installation. Once installation started, it was done in just a few minutes. Once installed, all features were available immediately. Overall, installation was a breeze.
Features. Among the best features, this Norton package offers real-time threat protection, secure VPN, dark web monitoring, 100GB of secure cloud backup, and a password manager. There are other fantastic features, but these are the ones I was excited about, and the ones I use most. We plan to use the VPN service every time we are on public wifi, and when traveling. Of note, the VPN does not have all countries to choose from. The dark web monitoring already has alerted me of seven instances of past information exposure on the dark web from companies I used at some point in the past. Lastly, I am using the cloud backup to keep a backup of some important documents.
Things I like:
- Abundant and excellent features that every computer should have
- Licenses for 20 devices!
- Very easy installation
Things I don’t like:
- One country I wanted to use as the origin of my VPN was not available. I used another country nearby and I was still able to do what I needed to do.
Overall, this package provides significant value by packaging a bundle of excellent features for 20 devices. I highly recommend this Norton package to maximize the protection of your computer, your data, and your privacy.
I would recommend this to a friend
Pros mentioned:
Dark web monitoring, Protection, Vpn
Rated 4 out of 5 stars
good to have for secure internet experience
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Norton 360 Platinum 2022 consist of basic protection while being in Internet via desktop, notebook or mobile devices.
Its installation is simple as soon as download and providing the product key, then the normal account setting if already it is created.
The VPN allow to select what region or use the default as it automatically select depending from where connecting the internet. In this aspect, comes to notice that in iOS devices, as selecting the region it shows what city which in Windows doesn’t include such details.
The Dark Web Monitoring seems to works without knowing its detail. For instance my email that was part list hacked from online services I use, Norton had detected my information and notify me. That is a bit scare to be, but Norton only offer as awareness and for action to take Norton request to pay extra to remove from the dark web. In this aspect I feel sort of being cornered with personal information compromised and Norton offering service but with extra charge, and not having how it is guarantee is removed totally doesn’t make feel secure.
Another observation on using on mobile phone. Not sure if it has to do using with iOS, but constantly the connectivity change from WiFI to cellular data as soon as stop using the phone. It only switch back to WiFI while opening any application.
Aside of aforementioned details at high level, it works appropriately from non expert but regular user.
I would recommend this to a friend
Pros mentioned:
Vpn
Rated 5 out of 5 stars
Good overall security package
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Summary:
Great protection for PC, Mac and more. It is more useful on desktop platforms than mobile in my opinion but many will find some utility. Lots of cloud backup and extra bonuses. I used the Platinum version which has 20 licenses.
Pros:
Good interface
Peace of mind
Lots of extras
LOTS of licenses
Cons:
Some settings buried in menus
Battery drain on mobile
Back up slow
Installation:
Downloading from the website is easy. So is activation by simply entering your key. Once installed you will need to restart the computer and setup basic features such as scan frequency, back up folders, VPN, password manager and more. Not all features are required to be set up.
Use:
It's always hard to say how effective the software is since I am not trying to actively download any threats but no complaints in security from my point.
If you are a crypto miner, as with most security software you will need to use exemptions to prevent the software from blocking and placing your program in quarantine. This is somewhat cumbersome since you have to dig through a few menus to get there.
Cloud backup is useful for important folders but I found it slow to backup. But, it adds Peace of mind.
The interface UI is pleasant and relatively easy to get around. All major items have their own menu screen for further tinkering.
Mobile:
I really like the features I. The android and iOS app security scanning is more prevalent in Android since iOS does not allow such scans but both versions allow for VPN/ secure wifi features. The app will detect if you are in an insecure network and automatically switch you to a VPN. Keep in mind I noticed lower battery life when on a VPN since I am guessing it keeps the app awake to keep the connection present. I also noticed increased location use on Android installations.
Mac:
I also installed the app on my Mac Mini with great results. The software has come a long way over the years and mostly mirrors the PC version with its interface. No complaints here. Setup has a few more steps since Mac OS requires password inputs or touch ID to change OS settings.
I would recommend this to a friend
Pros mentioned:
Vpn
Rated 5 out of 5 stars
Best deal around, but (usually) pain to download
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Been buying Norton (special?) 'packaging of Norton 360
Platinum for many years. Our family includes me/wife/daughters/8 grandkids (yes, 8!!) and nowadays
EVERY one has at least one device (2 year old has tablet!).
So protection for 20 devices gets swallowed up real fast.
So why NOT keep buying (for same price) at Amazon??
AND Amazon's is for 15 MONTHS (vs BB's 12 months). So?
GEEK SQUAD!! Definitively worth the 'loss' of the extra 3 months. With Amazon, you get the digital key and hearty
"Good Luck". If you are a 'techno-inept' GrumpyOleMan like me, you always have to (HAD to) rely on Norton's call
center...which means chat with foreign call center.
My Best Buy Concierge was ALSO foreign (Philippine's) &
yet could NOT have been more assistive, incredibly well
spoken & understandable (better'n me!!) and provided
the ONLY seamless transition I've ever encountered!!
Furthermore, I've had this 'package' for a few years (UNAVAILABLE thru Norton.com!!) using no more than 15 devices....without ANY Norton.com product to provice more coverage than 10....was always worth it to protect
all I had...even when only requiring 15.
Superior deal to cover ALL your devices AND be able to quickly receive superb Best Buy Geek Squad assistance.
Okay, okay; it wasn't really 'assistance' as Daniel did ALL the heavy lifting!! But NO trouble, cussing, worrying; and
everyone is safe for another year for well-discounted rate.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Pros mentioned:
Dark web monitoring, Protection, Vpn
Rated 4 out of 5 stars
A Good Antivirus Internet Security Program
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased Norton 360 Platinum Antivirus Internet Security for years, and I'm very satisfied. I think it offers a range of important services, including VPN and dark web monitoring, and provides a complete report that is easy to understand. The graphics are nicely presented and clear. This is the first time I purchased the software from Best Buy, however, not directly from Norton online, and my savings were substantial. Also, some services were removed from the single Norton subscription over the years and are now sold separately, creating ongoing ads to buy more and leading to concerns that Norton 360 Platinum is incomplete. I'm thinking security is reliable, but computer updates and management, such as driver updates, may be lacking, but I'm no expert. I'm a repeating customer, and so far Norton has met my needs.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Pros mentioned:
Performance
Rated 5 out of 5 stars
BEST IN IT'S CLASS...
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my go to antivirus software...I've been using it so many years that i really have no idea how long...Never had any problems with my computers with virus as long as it's updated and running in the background...doesn't slow my computer down either...i would not think of using another antivirus product ...it now has many extra add-ons to protect in other areas ...My opinion...YOU CAN'T BEAT THIS ANTIVIRUS
I would recommend this to a friend
Pros mentioned:
Ease of use, Vpn
Cons mentioned:
Auto-renew
Rated 5 out of 5 stars
Great Value for Protection That Works
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great value and easy to install. Auto-renew is a bit of a pain and expensive. Frequent Norton pop-up advertisements. Worth it because Norton has successfully protected all my devices for years.
I would recommend this to a friend
Rated 4 out of 5 stars
Very easy to install and set up
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am not the most tech-savvy person but the Norton 360 was extremely easy to set up on my computer. It can cover up to 20 devices. You can either email or text it to yourself (or a family member if you are including them) and it sends a link for easy sharing.
It provides 100GB of cloud back up which is needed! I always run out of storage space. It is easy to do a quick scan of your computer and then it suggests what needs "fixing". That is also extremely easy to do.
It provides a VPN for extra security and privacy. I had to look up what that does- basically it hides your IP address and encrypts your internet connection. It allows you to avoid being tracked. This is particularly useful when on public WiFi networks.
It also checks for software updates that are needed to keep your computer running smoothly. Norton also checks the "dark web" for your information to be sure that someone isn't trying to steal your information. Norton can also let you know if someone is trying to access your camera. That alone is worth the cost! I don't want someone spying on me through my camera!
Lastly, one option that I haven't used yet is a password manager. My computer already keeps the passwords I want secure and easily accessible so I have not activated that part of the plan (yet), but I may try it out and see how it runs.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Ads
Rated 4 out of 5 stars
Dilligent about marketing and protection.
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Too many ads, but so far it's kept us secure. And with Best Buy, we got a good deal.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thanks for taking the time to provide us with your rating and feedback. We really appreciate this. From time to time, you may receive promotional offers related to your subscription (like discounts or special deals) via in-product messaging that are displayed on your device. We try to balance your privacy with our concern for your Internet safety. However, your feedback is really important to us and we will share this with our teams internally for review. In the meantime, please follow instructions here https://support.norton.com/sp/en/us/home/current/solutions/v138304110 to manage special offer notifications.
Should you need any further assistance please do not hesitate to get in touch with our support team here www.norton.com/support who would be happy to help. Thank you.
Pros mentioned:
Ease of use, Performance
Cons mentioned:
Ads
Rated 4 out of 5 stars
Anti-virus software
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install, runs seamlessly, lots of annoying adverts for “upgrades.”
I would recommend this to a friend
Pros mentioned:
Vpn
Rated 5 out of 5 stars
Great cybersecurity product.
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product, easy to operate. VPN help to access without risk on open Wifi. Antivirus manage all my phones and computers.
I recommend this product.
I would recommend this to a friend
Rated 5 out of 5 stars
Great multi OS protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed something that I could protect a family of devices, this was the one. I’ve installed on PC’s, iPhone’s, iPads. This does a great job protecting from viruses and malware. It also has a VPN that I can use in unprotected WiFi networks.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Excellent antivirus protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent virus protection. I have used this before so renewed subscription. Very easy to install. Highly recommend.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Anti Virus!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always a good anti virus, Especially since it can be used for up to 20 devices.
I would recommend this to a friend
Pros mentioned:
Protection, Vpn
Rated 5 out of 5 stars
Norton 360
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Been using Norton for years and it's great. Block so many virus threats from my devices. This year I upgraded to Norton 360 with it many great features, especially free VPN. Best time to buy is around Black Friday for the great discount.
I would recommend this to a friend
Rated 5 out of 5 stars
Norton Review
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have used Norton internet security since my first computer purchase. Ive never had any issues, and i always buy from Best Buy as they have the best prices for it.
I would recommend this to a friend
Brand response from Norton & LifeLock Product Expert
Posted .
Thank you for your feedback. We love hearing from our Norton customers!
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Been using this for years!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had no problems using Norton for protection on all my devices. Easy to install
I would recommend this to a friend
Pros mentioned:
Vpn
Rated 5 out of 5 stars
Yeah_you
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got the right one baby good stuff no joke reel stuff.
I would recommend this to a friend
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Reliable product and runs without much attention
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've used Norton 360 for the past 9 years. It installs quickly and easily on all my devices. It just runs without me having to do much to keep my machines safe.