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Customer reviews

Rating 4.6 out of 5 stars with 466 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 466 reviews
  • Rated 5 out of 5 stars

    Tom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb anti-virus package; unbelievable price, shared by 10. How could one do better. WAY-TO-GO, BB.

    I would recommend this to a friend
  • Cons mentioned:
    Google account and microsoft op requirements

    Rated 4 out of 5 stars

    Norton 360 Premium

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues with Google Account and Microsoft Op requirements on an older laptop.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We're sorry to hear you are facing these issues. We would like to look into this further. Could you please send us a message to our official social support channel on Facebook at https://m.me/norton or on Twitter at https://twitter.com/messages/Nortonsupport

      Alternatively if you prefer, you can connect with our team via chat & phone here www.norton.com/support. Thank you. norton_us

  • Rated 3 out of 5 stars

    GOOD SOFTWARE.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 works great and you can install in multiple devices, the only drawback is when you install, you have to set up an account and add a credit card # for auto yearly renewal. The yearly renewal is very expensive, SO HEADS UP, you can cancel this AUTO renewal in your account.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, works awesome no virus. Has vpn and can be used on multiple devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used many different antiviruses. I like Norton and Bitdefender the best. For me it came down to price and Norton had a great price for 10 devices with unlimited vpn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice reliable product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Norton for over 20 years now. It does the job well and priced reasonably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton anti-virus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've used Norton for many years, and have had no trouble with computer bugs. Either we're very lucky or Norton has been doing its job. One negative is the auto-renewal. if you don't cancel that function, it will renew at a price much higher than you would pay at a retail outlet. Fortunately, you can cancel auto-renew and add a new subscription which you can buy on sale at retail. That will also have the auto-renew, but you just repeat the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anti-virus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works differently, very good protection, vpn is pretty tight, the only thing is other features require purchasing

    I would recommend this to a friend
  • Pros mentioned:
    Great value

    Rated 5 out of 5 stars

    Always get Norton 360 Premium

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we always use Norton 360 Premium - great calue and protection

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 4 out of 5 stars

    To Norton or Not to Norton

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 is a good choice. It doesn't follow the same application design as Symantec Endpoint Protection, and it should. I would have a little more respect if they would stop all those annoying popups advertising all their other add-ons and products, they want you to purchase. You make enough money as it is. Scare tactics doesn't always work. Most of us are intelligent enough to know these are sales tactics. I am also noticing that this year's version is taxing more system resources than previous years. Keep it simple. Stick to protecting devices from viruses, malware, and spyware and stop all the other nonsense that inflates the install and makes you an annoying encounter every time I turn on my workstation.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection program. The downside is that it automatically renews unless you select otherwise. Overall, I am pleased with this purchase. I like that it covers multiple devices, which I needed.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Best Value Found for Norton 360 Premium!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the protection Norton provides against scammers and fishing. I also appreciate the tools provided to increase computer's performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good deal for a fantastic price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really wanted privacy while shopping online. A BEST BUY rep recommended Norton life lock. We were looking for a VPN that could connect to many devices. LifeLock had what we needed. Best Buy had a great price for this item. The price is good for 1 year of service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have bought an annual subscription for many years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Skip renewing through the app

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much cheaper to purchase here for annual renewal instead of through the app. It’s a bit convoluted to do but there’s article on how to add the code to your account. You have to reinstall afterwards as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, bad subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like many others, I've been using Norton antivirus products for years without issue. I wish they would do something better about making renewals better, as it always costs less to just buy it again when the subscription ends. Just make sure to turn off the auto-renewal after installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Norton for about 10 yrs and never had a virus on my computer. The new Norton update last year does take a lot of memory compared to the old one. That's the draw back.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my pc and it has been doing its job by making sure nothing happens to it so far so good and a great valve for 30 dollars for a year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A necessary product at an acceptable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In this day and age, you can't not have some kind of security on your electronic devices. The sale price at Best Buy was about $70 cheaper than the auto-renew price that Norton was going to charge me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Norton

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton security is good product at the best price.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

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