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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1169 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the sound quality, easy setup, and price of the TX 7.2-Ch. Hi-Res 4K HDR Compatible A/V Home Theater Receiver. Many users commented on the excellent sound and power, while others appreciated the straightforward setup process and affordability of the receiver. The Bluetooth connectivity and 4K compatibility were also praised by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,169 reviews
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    This thing is THE DOPEST EVER!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Onkyo TX-NR686 @ $250 makes my OG Sony($399) with 3 HDMI ports look like an 8 track system. For you youngsters google it! This thing does it all but the RGB for my GameCube would not allow progressive scan through the receiver so I put that direct to the tv but sound goes through the receiver just fine. Bluetooth is an awesome plus. Forget those little speakers you pickup cheap, I got my full 5.0 soundtrack rocking NYC! The sound is amazing I’m using Acoustic Research front speakers, JVC center channel and Pioneer SS speakers in the back. No subwoofer, this is NYC in a prewar building everyone will hear the bass. But still my system has bass just not booming bass lol. Has a lot of options for sound and I cannot stop saying this but the quality of sound is very good. I wish I put the old Sony of mine to bed years ago. No regrets, I’m using the Bluetooth right now as I write this review. In 10 more years I’ll go totally wireless speakers maybe.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Bang for the Buck

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this receiver since January. It does exactly what my last Onkyo THX receiver did which cost me 1 thousand many years ago, except this one only cost a quarter of that...and it has built in Pandora and Spotify. I’ve got it connected to a Samsung smart TV and a PlayStation which I use to play Blu-ray and DVDs. The sound is really good. I’m using the same Klipsch reference series speakers I’ve had for about 12 years or longer. I really love how it will play Pandora though I wish the screensaver of the soccer fan, kayaker, and jazz musician could be changed (see picture) or even better personalized (You can only play Pandora if the TV is on—too bad). Connecting to the internet when you do select Pandora takes longer than you would like and often an error message appears on the TV screen that it didn’t connect, but then the receiver begins to play your Pandora channel so go figure. So it has a couple of small issues but in the end, it plays music well whether the radio, or Pandora, or from a connected source like a DVD player, or streaming from the TV’s Netflix or Amazon Prime channels. I’m very satisfied and happy, especially since it only cost 1/4 of what I paid for a receiver with similar specs many years ago. Just buy one if you can get one. You won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    "7.1" Of Pure Excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm going to write something here, which I never thought I would: Onkyo 7.1 BEATS THE HELL out of my old Harmon Kardon 7.1 surround-sound hands down. I lost the aforementioned surround sound to a flood over the summer and after months of research, I decided to replace it with Onkyo. As a one time DJ and audio expert, sound quality, effects & performance are a huge factor in my entertainment room and this Onkyo BLEW ME AWAY. What's most surprising was the sound quality for each unit verses the cost. My old Harmon Kardon cost me $1700 and performed nicely over the years, - whereas this Onkyo only cost me $400 and it outperforms the HK in both sound richness & surround effects. I'll admit, with all the new technology and having been out of the industry for a few years, this was a bit difficult to set up at first, as you have to go between this stereo and the TV to answer questions - but once set up - this unit is absolutely Awesome.... Without a doubt, I 100% recommend this unit to anyone looking for amazing sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Great A/V Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an old a/v receiver that I had for at least 25 years. I did not want to replace it as it had every thing I needed. I even took it in to a repair shop to have it tuned up but to no avail. The volume kept dropping out on it. The new a/v receiver, Onkyo TX-NR686, I purchased far surpasses my old unit. It took my awhile to get it set up right with a few phone calls to Onkyo support. But I have to say I am very pleased with it. I live in a small space with a neighbor on the other side of my living room wall. I can now hear my music without turning up the volume to hear it. I also use headphones to watch my T.V. and YouTube. The self guided set up allows you to give the location of where you sit to the distance of the speakers, creating a range dynamic consistent with your environment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great value and performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and works well with my phonograph and new blue ray. The only reason I didn’t give it 5 stars was that the volume needs to be tuned up pretty high to get the sound to the right levels. Still think it’s a great component.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this receiver

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the Onkyo TX-NR686. This receiver is autistic adult owned. Never abused. Always very well taken care of. Purchased with a extended warranty for 2 years. I replaced my existing Yamaha RX-V595 with the Onkyo TX-NR686, because it had no hd inputs. The Onkyo blew it away with awesome sound, the pic quality is impressive. I own Sony Front Towers, Pioneer Surround bookshelf speakers, Yamaha Bookshelf Speakers In front, Fisher bookshelf speakers which were installed inside a bed’s headboard myself, and a Polk 12” sub. They are all connected to the receiver, I was amazed about how the sound was detailed. I always buy higher end receivers because of longevity, and better features. I use my receiver regularly for music.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love Onkyo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Onkyo products, I’m almost 2 years in with this one and still very happy. Great sound quality and drives my large speakers without problem. Very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy with my purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all my requirements for my home entertainment center. Coupled with 6 Bose speakers, a Polk center channel and a Yamaha sub woofer, my home theatre now comes to life filling a large family room with vaulted ceiling with sound that makes it all come to life. Highly recommend this receiver especially at this price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Receiver for the price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed . A superior Receiver with a superior sound and picture enhancement to handle my 55 inch Samsung UHD TV and my Definitive Technology Pro Cinema 6D Ultra Compact 5.1 Surround Sound System with an extra Sub Woofer bought separately. Still learning all the features a year later it’s so loaded ( Not a complaint).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Receiver For The Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver sounds great and has all the features you need. Connected to Samsung Q70 75”, Apple TV, Dish Hopper and Klipsch reference speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great home theater receiver

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this receiver for my first home theater set up. I am running 2 Klipsch R-625fa, 2 Klipsch RP-250s, 2 SPL120 Subwoofers and 1 Klipsch RP-450c and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Amp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I bought this on sale. I saved a bunch on this amp, this amp is amazing. It's has 2 zones & is prewired for 2 basses. I love this amp. It can have 7 speakers hooked up & it sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Receiver for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paired this Receiver with a set of Emotiva T1+ Towers with Emotiva T1 Center also SVS Pb 1000 10 inch Subwoofer. Sounds great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work with Atmos and Vision like it should

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been nothing but total junk for my year of ownership. It has numerous issues processing Dolby vision and Atmos signals and will randomly refuse to output any audio. It acts as if it's not receiving an audio signal at all. I have tried a top of the line Roku, Shield, and Vizio TV eARC and all three have the same issues. I have tried numerous HDMI cables as well. To even get this thing to process vision or Atmos you must press the BD/DVD button and press power until it says HDMI 4k enh Everything I have tried has yielded the same result. It will output audio about 1/8 of the time. Its a $300+ brick.. avoid Onkyo like the plague. I've again tried to troubleshoot prompting a factory reset, and now I cannot get it to output a test tone for calibration... No output again.. exiting the initial setup yields output (so long as it's not Atmos)..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died twice in 2 years (no video sound only)

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver has stopped producing a video signal for the 2nd time now within the 2 year period that I’ve owned it. The first year I mailed it off to Onkyo and they mailed it back stating that they updated firmware and so forth. Not even 6 months later it has stopped again. I purchased a new hdmi cord and ran it from the receiver to the projector…no video (sound only). I then ran the hdmi from my fire cube to the projector and it displayed video and sound. This leaves me with the conclusion that the receiver video or hdmi output has died again. I don’t recommend Onkyo at this point.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I LOVE This Receiver

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this Onkyo receiver connected in 7.2 channel mode with eight Klipsch Reference speakers and a Samsung HU9000 4k tv and the experience is total immersion. Previously I had a single soundbar and while it was nice for relieving clutter, the sound experience was definitely lacking. This receiver enables all of the latest sound and picture technologies like Dolby Atmos and Dolby Vision. It has every feature I need and then some and the setup was super easy. There are HDMI inputs for every component. All that's left to connect are the speaker wires and you're done. It automatically adjusts speaker settings using a microphone that you place at the center of your viewing experience. You do this once and you're done. I watched Ghostbusters (the newer version), with Dolby Atmos and the sound was incredible. I would recommend this in a heartbeat. I'm so happy with this product!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Best First A/V Receiver

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After weeks of research (and a handy sale going on!) I snagged this receiver. Having tried similarly priced options (thanks BB Elite Plus!) this is hands down the best. Here’s a list. Pros- *Tons of inputs, including HDMI, component and composite, as well as Bluetooth. You’ll pretty much be able to plug in anything you’ve ever owned. *Easy set up. This was the most important. The setup screen is incredibly effective and easy to navigate. It’s especially easy to choose what kind of setup you have, so you can start with a 2.0, 3.1, or ball out in a full 7.2 Dolby Atmos experience! It even shows you pictures and makes sure that you set up your Atmos speakers properly (can choose between things like on ceiling setup or on top of floor speakers). Finally, the microphone does a great job calibrating everything. *Powerful for beginners. Again, 7.2 speakers here. That takes up a lot of juice, and this bad boy handles it no problem with similarly priced speakers. Don’t bother getting expensive Klipsch speakers, though. If you were, you probably wouldn’t be reading this. *Easy to fiddle. I know this is part of the setup, but I can’t tell you how invaluable it is for a beginner to know that each speaker works properly. The setup allows you to individually adjust each speaker, so you can test everything properly on a per speaker basis to know everything works right. No more looking for specialized videos that cycle over and over! *2 outputs!!!! I can rest easy knowing that when I want to upgrade my setup, I can make it so I can display into my TV, or get projector and go all out on movie nights! Cons- *MASSIVE. This thing is CHONKY. Prepare yourself for the monstrosity as your S/O looks at you with either anger or shame if you fail to tuck it away properly. As long as you are prepared, you’ll be fine. *Wiring is weird for a beginner. Again. First receiver, so as a heads up, GET BANANA PLUGS. You don’t need anything crazy (Amazon has cheap ones, BBY does not, and they ain’t any better) but please invest in these. All of the speaker inputs accept this, and it’s incredibly annoying having to screw them in manually. *Weird CEC control. My one true con. It gets confused with my tv and doesn’t properly manage it sometimes. Recommend a good Harmony remote in the future, as dealing with this, plus a bunch of consoles can be quite annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Ease of use, Sound quality

    Rated 5 out of 5 stars

    great unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not an audiophile by any stretch of the imagination. But I can tell when something sounds better than the speakers on my TV set. I came from a 10 year old Pioneer unit which was great but I was looking for something that had plenty of inputs and for this price, it had more HDMI inputs, all the HDR compatibility and all the sound settings that I was looking for. I can't complain. The sound is great, the bluetooth feature and the ability to connect to Alexa is awesome and the fact that this supports 3D, 4K and streaming services are all bonuses from my old Pioneer unit. It was very easy to setup and install. I also only have a 5.1 setup but like that I have options to increase to 7.2 and also add another zone if I were to ever expand in the future. Well made product with the features and quality so far.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Step Forward With Small steps Back

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Onkyo Has been a staple in my home theaters for several years now, and with me needing a receiver that could pass through Dolby Vision it was a good time to upgrade. The receiver offer plenty of inputs for all of my devices and was easy to install and set up. The AccuEQ did an ok job setting up my speakers but kept bumping up my subwoofer level to insane levels. I had to manually adjust the levels on most of the speakers afterwards. The new remote is a welcome change compared to the older ones that had what felt like a million buttons. So having a new remote that had the same functions with less buttons were nice. Being THX certified is nice feature that was usually reserved for some of the higher end Onkyo Receivers. My only complaints have more to do with what my old receiver had that this newer one does not. On my older receiver there was a menu option that would let you set what Audio codec you wanted applied to each input when you first turn on the receiver. It was nice because I could set each input to the setting I liked and it would start up again there even if my wife or kids changed something while they were using it. The new receiver does not have this and from what I can tell it just reverts to the last mode you were using on that input which is great if does not get touched, but my wife and kids have a tendency to accidentally change something. Which then when I turn it on I have to manually set it back to the mode I like. Besides those two gripes everything else about the receiver I love the design is excellent it looks very nice sitting in my entertainment center and the sound is great it has no problems pushing my system.

    I would recommend this to a friend
  • Pros mentioned:
    Power, Sound quality
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Very Capable AV Reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Onkyo TX-NR686 AV receiver has more than enough power with truly excellent sound quality. Even at volume levels bordering on uncomfortable, I am not able to detect any distortion at all through my Bose Acoustimass speaker system. I am truly impressed with the THX rated sound of this receiver. I am using a 2 zone wired configuration and the Onkyo is easily able to fill the entire first floor of my house with excellent sound. There are numerous speaker configurations available but I can attest the old-fashioned direct wire method using the receiver's the amp works perfectly. Using the Onkyo 686 as the main hub for my entire entertainment system has proven to be the most convenient option for system control. The provided Onkyo remote is easy to operate, but can only operate the AV receiver. Pairing a Logitec Harmony 650 to this receiver allows single-remote control for all IR-operated components in my system. PROS: Ample power, pristine sound quality, numerous set-up options, and vast input capability. The free smartphone app is a great little gem that allows simple, intuitive touch control over my entire house. CONS: very ANNOYING google license prompts (it forces you to accept google snooping), does not allow the Pandora video screen to run for some reason (but does allow Prime Music screen?) I would give this receiver 4.75 stars if I could.

    I would recommend this to a friend
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