Customer Ratings & Reviews

Subject: Concerns Regarding Services and Installation Assistance for Mk.2 Video Encoder 4K60 Pro over Phone -> GS Destorying PC & Postponed from Employment throughout Process To whom it may concern, I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone. 1. *Initial Compatibility Concerns* I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services. 2. *First Remote Repair Visit* The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including: - Black screens upon boot - Worsened performance (flickering screens, apps closing randomly) - Requiring hard resets to address stability issues -Cold boot required to address stability issues 3. *Second Remote Repair Visit* Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement. 4. *Customer Service and Escalation Attempts* After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported. Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues. Bellingham office connected me with a supervisor who attentively listened to my concerns per request. They were understanding of the stress caused by these services, helped ground my worries, and took steps to address the situation. Although this resolution came late in the process, I appreciated their professionalism and empathy. 5. *Summary and Request for Resolution* - Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation. - Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues. - I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality. - I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward. - A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>). While my overall experience was challenging, the Bellingham Geek Squad team helped restore confidence and initiated steps toward a resolution. Currently waiting in shop. ..I truly hope to see this issue fully resolved.

I highly recommend this service to others. My laptop was running very slow and some programs wouldn't even run anymore. I also had to remove a lot of old personal data. I could've done the cleanup myself but the convenience of the service and the price for it was worth it. The Geek Support technician was able to dial remotely into my computer and do all the necessary cleanup and fine-tuning. It took a couple of hours but I since I did not have to be there the entire time, I was able to take care of other errands. The computer is once again usable and fast.

Geek squad was awesome. There was a complete check of my desk top computer online with adjustments made where necessary. Old files removed and everything was upgraded to be current. This was very helpful. Thanks to all who were involved.

The Geek Squad was not involved with the TV. It is a table to model

The agent was very helpful and understanding about the issue of my slow computer. He cleared much garbage thet he claimed was making it so slow. Unfortunately I have not had a chance to use my computer to see if it has helped with any response time.

The agents were very quick and helpful with tuning up my computer and were clear in their communications with me

Absolutely great people to work with! Patience, explanations, end result excellent.

Dropped off my new laptop to have network adapter repaired. Picked up several days later and it was working great. Six days later my laptop abruptly says there is no network adapter installed. Store doesn't take phone calls.

Knew very little and openly admitted not working on Mac’s much. Said there would be a call back after something was finished and there was not a call back. Try to get the same tech and that is an impossible task!

Worked great professional and efficient prompt service

Computer setup went well. No problems. Order was ready on time.

It was one small ite, not mechanical. It fit my needs

Service was excellent ! fixed both computers in a very timely manner Great job! Folks behind the desk are friendly, efficient and knowledgeable!!

Excellent service. My computer is working well now.

Agent was very knowledgeable and able to fix my issues

whatever the geek squad did not last. My computer went right back to being very slow and constantly alerting for upgrades'

Service was convenient, but did not completely solve the problem of why my hard drive memory was almost full with only a few programs. I was also double billed for the service and it was very difficult to contact anyone at Best Buy/Geek Squad to get a refund, which is still pending.

The tech was extremely helpful and friendly and resolved my issue

My computer was running slow so I bought a tune up and the Geek Squad team fixed my problems! It's amazingly easy and just plain amazing that they can do all they need to do remotely without coming to my house or without me having to take my computer anywhere!

did a "remote tune-up" of my PC,...done professionally and efficiently....Thank you